It is difficult to know where to start with such a dreadful hotel. FIrstly they insist on a non-refundable deposit when you book, irrespective of the notice that you can give, which, although wasn't a problem for us, set the tone that continued.
Bed and Breakfast at weekends is slightly misleading as the "Breakfast" is a tray of cereal (of which you have no selection), cheap yoghurt and orange juice and a croissant left in the room the night before, with a jug of milk. Unexplained is also the fact that there is a tiny plastic fridge in the corner of the room to put the milk in although the yoghurts would not fit in too. Consequently we left the milk out which turned rancid.
The 'superior' room is tired, with cheap decor and incomplete finishings. The shower didn't stay in place which didn't really matter as there was no hot water anyway.
They insist that you check out the night before you leave as they don't have staff on in the morning to check you out. Why not? Getting checked in was pretty hard too as you have to rely on someone who works in the pub to come out and find you.
Our friends were then charged extra on a Sunday as they had not checked out by 10.00 - not that there was anyone waiting to get into their room.
Even though they explained that they hadn't had their 'continental breakfast the night they arrived, as they had had to move rooms due to the smell of vomit in the room, that was not taken into consideration. In fact the suggestion was made that it was there fault as it was in the original room. You couldn't make this stuff up!!!
Please don't stay at this hotel. The staff in the pub and restaurant are good and friendly but the managment/owners are doing this on the cheap and it really shows, even in the way that they run the bar/restaurant with expensive food and a pathetic selection of wine.
For the pleasure of the above, we were charged £70 per night. What a rip off.
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- Also Known As:
- Kilcreggan Hotel Helensburgh