We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad customer service, grumpy and rude chinese lady”
Review of Happy Guests Lodge

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Happy Guests Lodge
Ranked #1 of 1 Dutton B&B and Inns
Certificate of Excellence
Reviewed May 23, 2013

I stayed for over 3 night and felt like I wanted to leave just after the first night, rooms where tidy and clean, excutive suite is very cold... The chinese lady was very rude and kept stopping me when i was coming in and out with allways a negative comment. Bad experience due to bad manners. WIll not stay again or recommend them. Hope there attude changes for there own sake.

  • Stayed: May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HappyGuests20, Owner at Happy Guests Lodge, responded to this reviewResponded June 26, 2013

This Guest is not as stated on their Trip Advisor profile a women, but a local man and Trip Adviser have been informed.

This local Guest, for reasons we can only guess, seemed motivated to try his best to disrupt our business during his stay and then damage it afterwards.

We have 68 other Reviews on Trip Advisor and this local Guest is the ONLY one ever to rate us as POOR!

We have 68 other Reviews on Trip Advisor and not one of them has EVER said ONE negative word about our staff.

Firstly this local Guest booked the wrong dates and the wrong type of room and so turned up a day early, however without fuss we redid his booking and even gave him a FREE Upgrade to a Superior Room for his 3 day stay.

On his first night after being told at Check-in that Reception closes at 10pm he called the hotel using his mobile phone at 11pm, waking up staff and when his phone didn’t work well enough to complete his call he then went to the Reception Desk and rang the emergency bell in order to get attention.

The urgency of his late night request, was to order room service, in order to have his breakfast delivered to his room each day, which we did.

On the morning of his final full day he told our House Keeper, that the Manager had left instructions that the cleaner should change his sheets and ordered her to do so – this was total fiction. The reason he made this story up was because he wanted his sheets changed as he planned to entertain a lady friend most of the night, when only paying for a single room.

As for his claim that his room was cold -then he must not know how to work his heater. His room is also Double Glazed, not single as he states and our Receptionists, which reviewer after reviewer reports just how nice and friendly she is, was born in England not China, so wrong again.

It is just a real shame that local Guests like this, with questionable motives, can con sites such as this to place a review that is both factually incorrect and written by a man who is claiming to be a women. However thankfully, it is also very far removed from the hundreds of other reviews on this site and elsewhere who praise us for our friendly and efficient staff.

We work so hard every day to ensure we offer our Guests the very best levels of service and local reviewers like this, whose only motive is to damage our business, just make us so sad!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (174)
Traveler rating
Traveler type
Time of year
Language

107 - 113 of 174 reviews

Reviewed May 13, 2013

Comfortable, quirky and wonderfully decorated, we stayed for a night when we were passing through the area. The staff were very friendly and helpful and clearly have a great eye for detail The breakfast options were vast.

They are clearly going for cheap and cheerful and they've completely succeeded. Would happily stay again.

Room Tip: The lodge is 'L' shaped and faces a reasonably busy junction of A roads. Rooms facing away f...
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank StevenW2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

I was attending an event at the Nearby Park Royal, and initially chose this one because of the parking, price and distance.

Now after having stayed there, I would recommend this place to anyone, the rooms are spacious, spotless,and modern. Staff are more than helpful and have a good knowledge of the area. Breakfast has plenty of choice and nothing is too much trouble.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013 via mobile

What a great place! As there are five of us in our family (3 being under 10) it was so great to find somewhere we could all stay in one room. It was a clean and practical hotel with all the basic amenities. Breakfast was self serve with a huge selection based on continental style which went down really well with the kids as they tried a bit of everything. The service was friendly and helpful. There is nothing negative to say!

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Olympia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2013

Stayed at the HGL whilst away on business. Greeted by Jeff, who is very friendly and explains all about the hotel. The rooms are large and the beds are very comfortable. The breakfast which is continental is fresh and there is a small choice of hot options. The evening meals are very nice and served in your room. Would definately stay here again if in the area.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Martin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

Stopped for a whole week while while on business. Huge rooms, large TV, free wifi and excellent friendly service. Excellent price and beats others in the same price range hands down. Will stop again no question when next in the area

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andrew Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Clean and friendly. Took a trip with my father around Scotland and stopped here on the way back to London. We got in hungry 15 minutes after the kitchen closed, but they fired up the oven and cooked us a pizza! Would definitely stay again.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Audrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Dutton
4.4 mi away
Holiday Inn Runcorn
Holiday Inn Runcorn
#2 of 3 in Runcorn
718 reviews
7.8 mi away
The Gullivers Hotel
The Gullivers Hotel
#11 of 22 in Warrington
557 reviews
3.4 mi away
The Park Royal
The Park Royal
#1 of 3 in Stretton
1,506 reviews
Show Prices
Show Prices
Show Prices
6.1 mi away
Hallmark Hotel Warrington
Hallmark Hotel Warrington
#9 of 22 in Warrington
266 reviews
4.3 mi away
Marston's Inn Hartford Hall
9.5 mi away
pentahotel Warrington
pentahotel Warrington
#5 of 22 in Warrington
1,349 reviews
Show Prices
Show Prices
Show Prices

Been to Happy Guests Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Happy Guests Lodge

Address: Tarporley Road, Dutton, Warrington WA4 4EZ, England
Location: United Kingdom > England > Cheshire > Warrington > Dutton
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Dutton
Price Range: $70 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Happy Guests Lodge 3*
Number of rooms: 20
Official Description (provided by the hotel):
Happy Guests Lodge offers great value for money and fantastic rooms, backed up by friendly & efficient Customer Service!All our En-suite Bedrooms are large - 25 sq Mt. and have 30 channel flat screen TVs, tea & coffee making facilities, telephones, etc. If you are a little bored with the corporate lodges and want a fresh and interesting place to stay then try Happy Guests Lodge! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, TripOnline SA and Hotwire so you can book your Happy Guests Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing