I would have liked to be able to review the hotel and restaurant but they completely messed up my booking. I booked several days in advance and rang on the afternoon of my proposed stay to check that the booking was OK, and was told that it was. When I arrived around 5.30 I was told that all the rooms and the restaurant were filled by a wedding party and that there was no room for me. I assume that they knew about the wedding party long before I booked , and I assume that they also knew about it that afternoon when I confirmed my booking. As it was I was transferred under protest to another hotel a few miles away where I had a reasonably satisfactory room but a very indifferent meal, the irony of which was not lost on me as I booked Chapters chiefly on account of their restaurant. I insisted on compensation, and Chapters paid 50% of their room rate towards the room at the other hotel, the least they could do in the circumstances.
- Official Description (provided by the hotel):
- Chapters is a wonderful listed hotel full of character, dating back some 300 years. It is situated in the Market place in Stokesley, at the foot of the beautiful North Yorkshire Moors National Park. It is a favoured destination for many business travellers because of the hotel's convenient location for the Tees Valley business community, and also perfectly situated for those who wish to spend a relaxing weekend among our beautiful attractions. ... more less
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