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“The only place to eat and stay the night!”

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Chapters Hotel and Restaurant
Ranked #1 of 1 Hotels in Stokesley
Certificate of Excellence
Reviewed March 24, 2012

Chapters is our favourite place to eat as we are always guaranteed excellent food, drinks and service. The staff are genuine people who do remember you when you return. We stayed over for the first time last night for a birthday treat. We stayed in room 1 which is just perfect. We have read reviews from other people and we can't believe anyone could not give them 'excellent'. Our glasses are never allowed to be empty so we find it hard to believe a previous comment about this. Portion sizes are just right and we prefer to have high quality food than loads of rubbish food put in front of you! Try Chapters and you won't be disappointed.

  • Stayed: March 2012, traveled as a couple
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Thank AytonLev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded March 26, 2012

Mr & Mrs Levitt

Thank you so much for your fantastic review here for Chapters Hotel - we pride ourselves on great feedback and it is brilliant when we receive reviews from guests such as yourselves

We look forward to seeing you once again at Chapters in the near future

Once again thank you
from
Myself (Steven Bell, owner), Victor (General Manager), Victoria (Head Chef) and the rest of the team at Chapters

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Reviews (338)
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292 - 298 of 338 reviews

Reviewed March 14, 2012

Stayed at Chapters the same night as the person who has titled his review "what a let down", in fact I was on the table of 6 with the alleged drunkered. I decided to stay at Chapters even though I live local (Guisborough) as I have stayed here twice before and had a number of meals either with family or through work and every time the service, food and atmosphere has been excellent. I stayed this time as it was my wife's birthday and I wanted to make the evening special shared with friends.
The service as usual in both the bar and restaurant was excellent and the food was brilliant. I have dined in various restaurants throughout North Yorkshire and the North East of England and I would put Chapters up with the very best of them as the service, presentation, quality of food and atmosphere in both the bar and restaurant is second to none.
The following morning the breakfast was served and again it was top quality.
The drunkered singer cannot of been that bad as we got requests! from those around us who were out to enjoy themselves.
Sorry to John O if his evening was ruined but blame us not Chapters. Just a thought - Maybe you and the people who made up this party of 6 should have stayed at home and had a M&S dine for a Tenner!
To everyone at Chapters thanks once again and see you soon.

  • Stayed: March 2012, traveled with friends
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Thank wooleyback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded March 27, 2012

Dear Wooleyback

Thank you for your fantastic review for Chapter's Hotel

we pride ourselves on receiving feedback from our customers and we do thank you for taking the time to complete this

We are pleased to hear that you enjoyed yourself so much and we hope to see you again in the near future

I have passed your review to Victor, Victoria and the whole team at Chapters, who were undoubtedly pleased to read it....

Best of Regards

Steven
(Owner)

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Reviewed March 13, 2012

My husband decided we should visit Chapters for dinner on a Saturday night, he had booked a table though the restaurant was by no means full. Service was attentive and though the staff were young they were discreet and polite. The food was good;my slow cooked belly pork was tender and tasty, however the portion size was very modest- this is a cheaper albeit currently trendy cut of meat and one piece for 15 pounds is a bit mean.
The only disappointments were the twice cooked chips which were greasy and soggy. And the fact that the meals were brought out with indecent haste, this meant that from sitting down our two course meal was ordered and served in 45 minutes! We had not booked a table for a set amount of time, the restaurant was not busy and yet it felt more like lunch service than dinner. I would return, but would ask for time between courses.

  • Stayed: February 2012, traveled as a couple
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Thank travellingManc_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded March 27, 2012

Dear TravellingManc_8

Thank you for taking the time to complete a review of Chapters hotel

We appreciate feedback from our customers all the time - good or bad and we do pride ourselves on praising good achievements and also actioning any criticisms and ensuring that the issues do not repeat themselves.

I have fed back your comments to the team and they have took on board what you have mentioned

We do hope that you will visit again soon to give us a chance to impress you

Regards

Steven
Owner

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Reviewed March 11, 2012

We have today returned home to Cheshire after spending a very special evening with friends at Chapters in Stokesley. The restaurant was recommended to me by a friend who lives locally and we were delighted with the food and the service. We also booked three rooms to stay overnight and as soon as we arrived we were mwde welcome and we immediately relaxed knowing the evening would be a success.
The rooms are not luxurious but very pleasant and very clean. Beds really comfy and great breakfast. Thank you to all the staff for a memorable time.

Don and Teresa Strathdee

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Thank Tstrathdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded March 27, 2012

Dear Don & Theresa

Thank you for taking the time to complete this lovely review from your stay here at Chapters Hotel

We are pleased to hear that you and your guests enjoyed your time in the restaurant along with the accommodation

We really appreciate the time you have taken to write this review and I have passed your comments to the whole team

We hope to see you and your friends again in the near future

Regards

Steven
(Owner)

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Reviewed March 9, 2012

Extremely good quality and very good value lunch time menu.
Good choice of meals and wines, good service, clean and comfortable.
Nice atmosphere.
Must say that this is the first time I have visited since Victor and Victoria have returned, and it is now back on my list of haunts.
Excellent Venue!!

Stayed: January 2012, traveled with family
Thank stufon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded March 27, 2012

Dear Stufon

Thank you for taking your time to complete a review of Chapters from your last visit

Victor and Victoria are pleased to be back at Chapters and in Stokesley and love when customers let them know that they enjoy their experiences here at Chapters

We hope to see you again soon

Regards

Steven
Owner

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Reviewed March 5, 2012

We were meeting a party of friends for a catch up and dinner. The food was reasonable and would be more of a standard for a pub rather than a good restaurant but the ambience was poor.
We spent £300 for a party of six and had to endure a drunked on a table near by singing repeatedly tuneless songs for over half an hour whilst we tried to talk and catch up. Nobody from the restaurant tried to stop it and our evening was spoilt.
The service by the young kids is ok but the wine is never refilled and we have to ask for more drinks and to be topped up all the time.
Has to be said for £100 per couple you expect a high level of quality and service but on this occassion forget it.
I would recommend that you go elsewhere if you want a special night and it is a shame because there are no decent good quality restaurants in the town.

  • Stayed: March 2012, traveled with friends
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Thank john o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded March 27, 2012

Dear John O

Thank you for taking the time to complete a review of Chapters hotel

We do appreciate feedback from our customers all the time - good or bad and we do pride ourselves on praising good achievements and also actioning any criticisms and ensuring that issues do not repeat themselves.

I have fed back your comments to the team and they have took on board what you have mentioned

We do hope that you will visit again soon to give us a chance to impress you

Regards

Steven
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2012

Extremely good quality and very good value lunch time menu.
Good choice of meals and wines, good service, clean and comfortable.
Nice atmosphere.
Must say that this is the first time I have visited since Victor and Victoria have returned, and it is now back on my list of haunts.
Excellent Venue!!

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Thank stufon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stevenharry, Owner at Chapters Hotel and Restaurant, responded to this reviewResponded September 8, 2012

Dear stufon

I do apologise, I have just looked through my responses and have noticed I didn't reply to your review

We do take pride in receiving feedback here at Chapters and we do try to thank all our guests individually.

Victor and Victoria are extremely happy to be back and do enjoy seeing old and new customers every day, they have asked me to pass on their thanks for this review too

We do hope to see you again in the near future

Best Wishes

Steven
(Owner)

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Additional Information about Chapters Hotel and Restaurant

Address: 27 High Street | Stokesley, Stokesley TS9 5AD, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Stokesley
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Stokesley
Price Range: $69 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chapters Hotel and Restaurant 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Chapters is a wonderful listed hotel full of character, dating back some 300 years. It is situated in the Market place in Stokesley, at the foot of the beautiful North Yorkshire Moors National Park. It is a favoured destination for many business travellers because of the hotel's convenient location for the Tees Valley business community, and also perfectly situated for those who wish to spend a relaxing weekend among our beautiful attractions. ... more   less 
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