So I started coming here 25 years ago as only spa for miles and unfortunately still is which is how it still goes on. I have seen many penny pinching going on no more fresh flowers, magazines reduced, no free tea and coffee, no samples given, all locked up at night whereas before you could go to beauty reception try products, tiny single rooms, uninspiring and not many fitness classes , fish pond removed seriously ? Cutting costs everywhere! Alternative treatments far too expensive and ripping customers off, same boring deserts at lunch fruit or yogurt even after all these years, a relaxation room smelling of damp and the same old deal that includes a dry float thing it’s so boring and dated. The pool is tiny and the same hot tub and no towels available to take extra just your allocated one to last all day. Lack of beds when busy and hogging of beds this isn’t the Costa del sol ladies stop leaving your towel on bed while you get a massage!
The whole place needs a shake up and staff always changing. What is my final straw to never come back again is whenever I check in and the same question ‘have you been before?’ Aahhh why don’t you have it on your system and say welcome back why is it so hard to do this??I feel very undervalued and yes I have been regular since you opened. There is no loyalty incentive at all.
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