Our stay with this hotel was overall pleasant enough, rooms were of a decent standard although not cleaned during our stay. The food in the restaurant was also good but the service was not great.
Our real problem came when we left the hotel. The 'manager' had offered to arrange transport for us to our next destination for 350,000 through his brother which we declined as we felt it was too steep. We said that we would prefer to call a taxi an use a metered rate but he said there were no taxis in Kuta. The next morning we called Nlue Bird taxi and they arrived at our hotel, however a motorbike followed the taxi in. A row of sorts broke out between the taxi driver and the guy on the motorbike. Security of the hotel was present but did not get involved, and the manager and other staff merely looked on.
To cut a long story short there is a mafia of kind that operates in Kuta and they will not let tourists leave using a Blue Bird taxi - you have to use local transport. We had been told by head office at Blue Bird that the fare would likely to be 200,000 when booking the cab to our destination. We were told that the mafia/organisation would stop the taxi if we tried to take it and although we would not be hurt, the driver would. Needless to say he left without us and was visibly shaken. After the incident the manager approached us again to say he had already told us that taxis were not allowed and we hadn't believed him. He had said no such thing - only that there were no taxis in Kuta. He offered his brother to take us again, which we very angrily declined.
This seems to be a problem with all hotels in Kuta and something really needs to be done about it urgently. We were informed we could call the police and they would tell us the same thing!!!
- Official Description (provided by the hotel):
- The Rinjani ~ truly tropical lifeLet's explore the truly tropical life in Kuta Beack Lombok. The newly renovated family owned and operated beachfront hotel and our friendly staff will ensure that your stay with us is a pleasant one.Located at Kuta Beach, 25 minutes drive from Lombok International Airport and 5 minutes drive to the famous Tanjung Aan Beach. ... more less
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- Also Known As:
- Puri Rinjani Bungalows Kuta, Lombok