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“Below Par”
1 of 5 bubbles Review of Novotel Lombok

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Novotel Lombok
Ranked #2 of 11 Hotels in Kuta
Certificate of Excellence
London, UK
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Below Par”
1 of 5 bubbles Reviewed July 20, 2009

I completely agree with the comments of the previous reviewer. Exact same issues. Too much upselling by front desk to upgrade. General manager was in on it too when I tried to complain. They also didn't recognise my AClub membership yet there were AClub application brochures everywhere on the resort including in our room. Prices were high as they had a captive audience but that was to be expected. Just too much "nickel&diming" at this resort. Too much effort to sell & make more money.
If you have low expectations, you should be ok. If you expect luxury, you chose the wrong place.

Stayed May 2009, traveled as a couple
Helpful?
Thank Judge11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique_Duvivier, general manager at Novotel Lombok, responded to this review, July 22, 2009
Dear guest,

Thank you for sharing with us your comment about your stay with us and I am sincerely sorry that you left our hotel so disappointed.

All the team has already acknowledged your comment and strive to make any improvement to make all of our guest stay with us very enjoyable.

I wish that we will have the pleasure to welcome you again in a near future.

Best personal regards.

Dominique Duvivier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,760 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
UK
Level Contributor
55 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed July 17, 2009

The Novotel Lombok seems to occupy a distinct hotel niche which caters to western tourists who are looking for a resort experience and like the idea of travelling to far-flung corners of the world but who don’t really want to get close to the country they are actually holidaying in. To this end, the Novotel doesn’t do a bad job nor does it do that well either.

My experience of the Novotel is tinged with the fact that the place, overall, really wasn’t to our taste and we clearly made a mistake in choosing to stay here. For families looking for a beach and beach activity type vacation the hotel has a variety of good things to offer. However, for those seeking western style luxury in Lombok it wouldn’t be unfair to say that the island has other superior and far better value accommodation.

The Novotel is isolated from the rest of Kuta and the hotel seems to take advantage of its isolation to hike up its charges without offering services to match the elevated prices. For example, we stayed in a four star hotel one hour away from Kuta which offered meals and drinks at about 50% less than the Novotel.

We booked and paid for three nights at the Novotel but couldn’t face staying the full term, happy to forego the cost in order to move to somewhere which was, basically, better (and, as it happens, cheaper).

Our stay began uncomfortably when the receptionist was fairly insistent that we should upgrade our superior room to a villa. We said ‘no thanks’ several times and only just managed to dissuade him from taking us directly to a villa rather than to the room we had booked.

Other than that first experience, the staff were professional and friendly and management seem to run a fairly tight ship.

The food, which was expensive by local standards and in comparison to similarly graded hotels on the island, generally ranged from mediocre to poor. Although western-run, some European staples such as pasta with pesto bore little resemblance to what might be expected and, in this case, was more of a milky soup. After a few meals at the restaurant we found ourselves hunting for dishes that were less likely to disappoint and, to be honest, be edible. I was also a little concerned to see the man running the breakfast ‘egg station’ handling raw eggs and then touching cooked pancakes without washing his hands.

The beach side setting of the hotel is fairly nice but, again, there are, in my opinion, far more inviting beaches elsewhere on the island or on Bali.

The hotel ‘s buildings seem to be a parody of local, Sasak architecture and large, bunker-like concrete accommodation blocks (with an even more incongruous Mayan-style pyramid by the bar). It’s not an ugly place, just very cheesy. Coconut husk seems to be stuck to many movable objects ranging from telephones to hand dryers.

Our room was fine; comfortable and quite clean although an open bucket of paint in the loo wasn’t a particularly nice touch.

We have stayed in a wide range of accommodation whilst in Indonesia ranging from rough, no star guest houses, to resorts and five star business hotels but the Novotel Lombok unfortunately stands out as the most disappointing and we were relieved to leave.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank locomota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique_Duvivier, general manager at Novotel Lombok, responded to this review, July 21, 2009
Dear guest,

I would like to say that I am sincerely sorry that your stay with us was not as your expectation.

I can ensure you that I will share your comment with all the team and specific trainings will be implemented in certain area that you pointed to continuously improve our service to the guest.

I wish that you will give us another opportunity to welcome you again in a near future and to experience a better stay with us.

Bien cordialement.

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karben, Germany
2 reviews
5 of 5 bubbles Reviewed July 5, 2009

This hotel is an amazing place. Staff, facilities and kitchen were perfect, the private beach was very clean and there was a lot of space between the umbrellas ;) The bar invites to have a cocktail before or after dinner, both restaurants serve very good quality food. Most of the travellers there were Europeans when I was there, although there were some Australians and Asians too.

Kuta/Lombok itself is a very small village, but perfect to enjoy a holiday away from the busy mass-tourism-centers (like Senggigi or Kuta/Bali). Very friendly people around and a lot of things to see on Lombok, in my point of view a "secret" jewel not known very much by most of the tourists.

  • Stayed April 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BaniKbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique_Duvivier, general manager at Novotel Lombok, responded to this review, July 10, 2009
Dear guest,

Thank you for your kind comment regarding our property and around our place.
I will share your review with the team here as encouragement to continue to provide a friendly service to all our valuable guests.
I wish that we will have the pleasure to welcome you back at Novotel Lombok a near future.

Bien cordialement

Dominique Duvivier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 26, 2009

Have recently returned from 12 nights at Novotel Lombok.The hotel is set in beautiful sorroundings with a wonderful quiet and relaxing beach.The Delux room was very comfortable and very clean.The restaurants provide excellent food and all the staff are very friendly and helpful.The hotel is about a 10 min drive from Kuta so you will need to hire a taxi if planning on going out evenings.The local restaurants provide good quality and value.The hotel provides lots of activities breakfast on the hill and the monkey visit are well worth doing.
On the whole this hotel is a very relaxing place with wonderful helpful friendly staff.I am looking forward to returning to Novotel in September

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank DevonSkippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique_Duvivier, general manager at Novotel Lombok, responded to this review, June 12, 2009
Dear guest,

We are delighted to read such comment about our property and service and this feedback will motivate us to even serve you better on your next visit.

We all look forward to welcoming you back in September to Novotel Lombok..

Dominique Duvivier
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 23, 2009

My Husband Eugene and I just came back from 7 nights stay in Novotel Lombok and we are looking forward to our next vist already. Despite the not to wheelchair friendly surrounding, it was more than compensated by the most helpful staffs who have made every possible help to make our stay most comfortable. They had prepared a bottle of wine for our wedding anniversary and also surprised us with a birthday song and a cake in the presence of all the diners when we were having our beach side buffet on the last night of our stay.

The live band performances and the various cultural dances evey night and the free daily activities, longest happy hours at the bar, free flow of mineral waters, they even serve us fruits at the beach, its totally amazing experience !! All these services just make you want to stay at the resort and not wanting to go elsewhere.

We use the airport transfer by the hotel is about 250,000 rupiah which USD $25, we did the snorkelling at Gili Ringgit and Gili layer (2.5 hr from hotel) with Divezone which is located at the hotel. The abundance of colourful fishes and the corals were so amazingly healthy and the water visibility was at least 20m. We also signed up a full day (11 hours) round the Lombok Island tour with Aman tour at the hotel, tour include a driver and a guide and lunch . It was tiring but it's worth it as we get to see different scenaries with explanation, we saw the waterfall at the Mt Rijini (2nd tallest in Indonesia)
and beautiful rice field.

Enough said, we want to thank all the Novotel Lombok staff who had made our trip most memorable .

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jesusloveagnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique_Duvivier, general manager at Novotel Lombok, responded to this review, June 12, 2009
Dear guests,

We very much appreciate your kind comment and to share to everyone your experience at our property and in the surrounding.

We will be more than pleased to welcome you back at Novotel Lombok at anytime and to offer you another nice and memorable stay with us.

Best personal regards.

Dominique Duvivier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novotel Resort Lombok
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 17, 2009

Last w'end we went to Lombok for our honeymoon. We were staying in Novotel Resort Lombok...It's Gorgeous! BEAUTIFUL resort, GREAT service, GREAT staff...all is so FANTASTIC!

For sure we will be right back with our big family from Holland in November'09!!!!

THANKS, Novotel Lombok!

Hugs,
Addy and Lenny van Es

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AddyLenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique_Duvivier, general manager at Novotel Lombok, responded to this review, June 12, 2009
Dear Ms and Mr Van Es,

We are delighted to know that you enjoyed your stay with us and your great comment will serve us as encouragement to even better serve you on your next visit hopefully in November.

We all look forward to welcoming you back at Novotel Lombok.

Best personal regards.

Dominique Duvivier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philippines
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 12, 2009

We had stayed at the Novotel Nusa Dua in Bali and loved our experience - so when reading about the Lombok area and finding that a Novotel was right on the beach - we decided to head down for 5 nights of beach living. The experience was amazing - Lombok is much more quiet that is Bali, but since we were traveling with a 2 year old the nightlife really wasn't important to us (there really isn't any near the Novotel). The beach and the hotel however were fantastic. We stayed in a deluxe room for our first two nights and upgraded to a private pool villa (room 603) for our last 3 nights - the reviews we had read sounded too good to pass up the opportunity. Our deluxe room cost ~ $70/night US and the pool villa was about $170/night - both with breakfast. The deluxe room was fine - international standards - nothing special but the balcony outside was nice. The pool villa on the other hand was out of this world. The room itself was great - a large canopy bed with a flat screen TV and a fridge in the main area (all stained concrete floors) - and a really big master bathroom with a big shower/tub combo. The room had a nice balcony overlooking the private swimming pool which was about 30 feet long and 4 feet deep - shaped like a peanut. The entire back yard had a fence around it that was about 6 feet high so there was plenty of privacy. Also, there was a couple of very nice lounge chairs in the corner of the backyard that were great for getting sun - and there was even a full size bed covered with a canopy structure with CD player, surround sound, and dimmer lighting - it was really a fantastic place to spend the day - especially for us as parents with young children - we could hang out at the pool/lounge chairs while our son napped or after he went to bed in the evening. If you can afford the price tag - it's worth every penny.

The beach in front of the Novotel is great - really wide white sand beach and no other people! We also walked about .5 kilomoters to a hillside that had a small monkey family living there - pretty cool if you don't see those everyday. The hotel itself has 3 swimming pools - one infinity pool overlooking the ocean/beach and two that are adjacent to one another that are great for kids - one is entirely made for kids and is no deeper than 12 inches.

The small town of Lombok also had some very good food (and cheap). The names are escaping me but the hotel actually recommended them - there aren't many to choose from but both we went to were better than the hotel.

surfing was also great!

enjoy and live it up for us!

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank texastech2207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique_Duvivier, general manager at Novotel Lombok, responded to this review, June 12, 2009
Dear guests,

I am very grateful to you to have taken so much time to express your comment on your stay with us.

I have shared your comment with all the team and no doubt that it will boost their motivation to maintain and even improve the service to the guest.

I wish that you will visit us again in a near future.

Best personal regards.

Dominique Duvivier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Lombok

Property: Novotel Lombok
Address: Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Official Description (provided by the hotel):
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta

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