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“relaxing haven”
4 of 5 bubbles Review of Novotel Lombok

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Novotel Lombok
Ranked #2 of 11 Hotels in Kuta
Certificate of Excellence
Melbourne, Australia
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“relaxing haven”
4 of 5 bubbles Reviewed July 12, 2014

Our stay here was just what we needed - a relaxing escape from the depths of the Melbourne winter!! The weather was beautiful, not too hot but warm enough to lay on the beach and swim -perfect! The hotel itself was relaxing and laid back with most of the staff attentive and helpful, we had a couple of things that were inconsistent but all dealt with efficiently. Everyone was friendly and keen to talk to us and we felt very comfortable with the level of service as it was helpful but not intrusive. The resort itself is well maintained and sprawls over a wide sand beach with plenty of areas in the bars and lounges to sit and take in the peaceful view. The food and drinks were pricier than other places in Kuta but were not ridiculous. You have to expect to pay more in a 4 star hotel because of the location and staff, but I have been to places where this can equate to 3 or 4 times the local price and this was not the case here. We had the buffet a couple of times which was about $24 a head and we also ate from the menu a couple of times and there was a good selection at around $10 a main. Bintang and cocktails were a similar price to other places in Kuta - not too elevated. Some of the cocktails were different on each day depending on who made them!
The rooms (we had 2) were bright and well equipped and the beds very comfortable. Our bathrooms could have done with a bit of a thorough clean but they were modern with a fantastic shower. There were a couple of blackouts which only lasted seconds as generators (I think) kicked in. The one thing that I felt was seriously lacking in the rooms (which cannot be fixed but is worth considering when booking) is the lack of an outdoor area such as a terrace or balcony) the ground floor rooms have a little terrace but everything above them does not. I felt that I wanted to sit out with a beer in the evening and couldn't. For this reason we would consider the villas in the middle of the resort next time because they have lovely terraces overlooking private/semi private pools.
The hotel has lots of activities, some included and some extra. We did two dives and they were professional and reasonable.
The beach is clean and sandy and the water was warm. There are plenty of thatched beach beds to spend hours lazing on. There are a couple of small hills that are worth climbing for the view - 15 minutes walk from the beach to the top and the hotel can arrange a breakfast up there.The beach vendors can be a bit of a pain trying to sell you sarongs and bracelets - not that I mind them trying to make a sale but as soon as you try to buy from one, 15 others come running up to try to make you buy their stuff as well. It just spoilt it for the ones you did want to buy from. You just need to be firm.
Over all it was a great place to stay and I would recommend and return.

Room Tip: Choose downstairs with terrace or villa
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  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, July 13, 2014
Dear Christine M.

Warm greetings from Kuta, Lombok !

Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are happy to learn that you enjoyed your stay and wish to thank you for your gracious compliments on our services, team member, products and facilities.

Thank you once again, for sharing your wonderful experiences with us and that you will recommend Novotel Lombok as a place to relax. We look forward to having you return to our lovely resort in a not too distant future

Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,760 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
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English first
Newcastle, Australia
Level Contributor
122 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed July 12, 2014

Maybe it's a little further than 20 minutes from the airport as advertised, however it's not far and certainly a lot closer than the main tourist hub, Senggigi. We were here just a few nights and loved it. The resort itself is wonderful - all spot on; and the surrounds are fabulous to explore. We hired a motor bike for US$5 for 24 hours and rode around Kuta and over to Gerupuk. It's relatively quiet here on the roads; although it was/is Ramadan at the moment. When we return, I'd explore further afield and head to the west where apparently the beaches are wonderful. So the dirt "road" to Gerupuk is quite rough and there have been muggings by young bandits lately so don't ride it after dark! Locals advise not to be on the road after 5pm. Also - a tourist was robbed last week while riding just to Kuta (very close). However - it's a fabulous adventure and the beaches and local life are spectacular. Surfing is a big draw card here - and we had a wonderful little surf trip out from Gerupuk. The beach at the resort is good; the food is good; the drinks are good even tho a bit $$. The Sasak Village theme of the resort makes it fun.

Room Tip: The rooms in the building are on 3 levels - I recommend one on the ground level as they have balconi...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Ilovebarbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, July 13, 2014
Dear Ilovebarbeach,

Warm greetings from Lombok Islands!

Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our products and facilities.

I have shared these to the team and they were most pleased.

Once again thank you for sharing your feedback and I hope to have another opportunity of welcoming you to the resort in the near future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 10, 2014

If you are looking for hustle and bustle, look elsewhere. The Novotel Lombok is in the middle of nowhere. When we first arrived, I thought I would go stir crazy, but by day 3, I was absolutely loving it. The hotel complex is a mix of tradional hotel rooms and Sasak villas set in a lush tropical garden. The down side of this place is the cost of activities and the food. The majority of activities are an extra cost. The food, especially breakfast is of a poor quality. We spoke to the FB manager who was very willing to listen to our concerns. We had our breakfast included, but for dinner, we walked into Kuta which is about a 3 km walk and ate in the local warungs whilst absorbing some of the culture. To return to the hotel after dark, we arranged for the hotel to pick us up for a cost of 35.000IDR. The hotel knows it has a monopoly in the area so I guess change is not a high priority as there is no competition. In mentioning the negative aspects above, we are still looking at returning to the Novotel Lombok in the near future.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Nadia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, July 13, 2014
Dear Nadia M.

Warm greetings from Kuta Lombok!

Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

Thank you for your feedback which we much appreciate with regards to Food & Beverages and hotel activities as they assist us to improve. Rest assured that your valuable comments have been immediately acted upon by our respective Heads of Departments for further improvement.

We hope that despite the expressed concerns of the above, overall you had a memorable stay and we look forward to the opportunity of being of service to you again in the future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine Beach, Australia
1 review
5 of 5 bubbles Reviewed July 6, 2014

Friendly and helpful staff working in a peaceful and relaxed environment!
Would certainly stay here again..
Highly recommend the breakfast on the hill for around 30aud each!! Personal chef with an amazing view!!!
Thanks Novotel Lombok

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Nicholas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, July 10, 2014
Dear Nicholas V.

Warm greetings from Lombok islands!

Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, products and facilities.

Once again thank you for sharing your feedback and I hope to have another opportunity of welcoming you to the resort in the near future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 5, 2014

After Jakarta, we arrived Lombok; First thing I got so amazed from the bathroom. I cant stop myself taking a great shower at once. The whole hotel is wonderful; nice beach and excellent service. The beach is nice; it would be a wonderful star watching location. last but not least, it is a bit far from the harbour but nearby airport. If you plan to go Gili or Bali, it may take you 2 hours on road to take the boat. For airport, it takes only 20-30 mins. Easy


  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, July 7, 2014
Dear Kate L,

Warm greetings from Lombok Island!

Thank you for taking the time to share your feedback in the Trip Advisor regarding your recent visit at Novotel Lombok.

We are delighted to read that you enjoyed your stay and wish to thank you for your gracious comments about our product and services.

I hope to have another opportunity of welcoming you to the resort in the near future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
111 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed June 30, 2014

The only beauty I can find here is the beach. The hotel is so so. Nothing's special. The breakfast was so so and overprice. If I have to pay for standart room with that price, I think I want to have free shuttle from hotel to around Kuta beach. But yeah, maybe it's just because I only spent for 1 night there. But that's how I feel :)

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Finda21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, July 1, 2014
Dear Finda21,

Warm greetings from Kuta, Lombok!

Thank you for taking the time to share in the TripAdvisor your experience in relation to your recent stay at Novotel Lombok.

Your feedback regarding the food and beverage prices was most helpful as they point out areas where we can improve. We have shared them with our Food and Beverage Manager and our Executive Chef for further action and consideration.

We hope that despite the expressed concerns of the above, overall you had a memorable stay and we look forward to the opportunity of being of service to you again in the future.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Lombok

Property: Novotel Lombok
Address: Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Official Description (provided by the hotel):
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta

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