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“Perfect private beach,will visit again”
Review of Novotel Lombok

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Novotel Lombok
Ranked #1 of 12 Hotels in Kuta
Certificate of Excellence
Reviewed May 13, 2014

They have one of the best private beach and really private where only hotel custumers allow to be there,very clean and white sands and very cozy...but i dont really like the food in there,they do look good but taste not so good and also expensive for the food,overall i love to go back there

  • Stayed: May 2014
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Thank PhilemonHendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded May 14, 2014

Dear PhilemonHendy.

Warm greetings from Kuta, Lombok!

We appreciate very much and thank you for taking the time to share your valuable feedbacks during your recent visit at Novotel Lombok.

Our New Italian Executive Chef, who is revamping his menus to cater to the various nationalities with their different taste buds, is fully aware of the demand to be more prepared in his endeavor.

We thank you for your highlights and apologize for our short-comings and look forward to serving you again.

Warm regards.

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Reviewed May 13, 2014

First time to Lombok and stayed at the most beautful hotel called Novotel Lombok.
The hotel was clean and the villa was huge and maintained. The staff were polite and eager to assist in any area from reception,restaurant and bar to housekeeping . The food was wonderful and plenty of it you had a choice from buffet to a la carte and at fantastic prices.
They offered plenty of activities for adults and children and choice of three pools to a wonderful clean ocean and if you wanted you could have your own private villa with private pool.
We had a wonderful time and definitely will return and recommend this hotel even though it is not in the tourist area it was a wonderful place to rest and relax and transport is easy to find to get around the island. Thankyou Novotel Lombok for making our stay so wonderful and look forward in returning to your hotel soon room 506 Mr Kenneth

Room Tip: the villas are brilliant as they have plenty of room even with three in the room
See more room tips
  • Stayed: May 2014, traveled with family
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Thank Ally353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded May 14, 2014

Dear Ally353.

Warm greetings from Lombok Island!

Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, team members, products and facilities.

I have shared these to the team and they were most pleased.

Thank you once again, for sharing your wonderful experiences with us and that you will recommend Novotel Lombok as a place to relax. We look forward to having you return to our lovely resort in a not too distant future

Warm regards

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Reviewed May 8, 2014 via mobile

View is spectacular!!!
Beach is clean,
the design of the hotel is unique.
Staff is and try to be friendly.
Room is good (i stayed at the hotel tower), clean, amenities is nice and complete (there is extra pillow and bathrobe eventhough the size is too small for me (only have M size in my room)

Room door is noisy when you close it, need to put rubber/bumper on the door, because when other room shut their door you can hear it from the end of the hallway and the noise goes into rooms. And it annoys when you are trying to sleep or simply want to relax inside room.

Food is struggling to reach the 4 star branding....
Order a simple fried rice (you could not mees this food if you are in indonesia and eat in the 4 star hotel restaurant)
Rice is not properly prepared (should have separate between each rice, instead of sticking to one and another). The "kerupuk ikan" / chips are not new, cannot be eat, hard and not crispy at all. looks like the fried it this morning and leave it on open air, instead of putting them in a closed contained jar.
And that should not have been happen in a 4 star hotel restaurant.

Staff is trying to their best to give the best food that they can, but management need to provide training and supervision before food come out from kitchen to guest table.

Beside food and the door noice, everything is good and wonderfull

Stayed: May 2014, traveled with friends
1  Thank Marthin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded May 10, 2014

Dear Marthin G.

Warm greetings from Kuta, Lombok!

Thank you for taking the time to share your feedback in the Trip Advisor regarding your recent stay at Novotel Lombok and we are delighted to read that you had a wonderful stay with us.

Your remarks and suggestions are much appreciated as they help us improve both our service and our product. Please be certain that they are well noted will be given the utmost priority in our improvement plan.

Once again thank you for sharing your feedback and for choosing Novotel Lombok as your holiday destination.

We look forward to the opportunity of your return visit and to have the privilege of being of service to you again in the future.

Warm regards.

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Reviewed May 8, 2014

Great resort to stay in as the beach here is beautiful and clean. There are child peddlers on the beach though, but just smile and say 'no' and they should go away.

Breakfast was so-so, something needs to be done with the ants that will attack the desserts plate. Top-up of food could be faster some days. The congee is one of the best I've had anywhere. Very thick and no burnt taste at all.

I got an upgrade for my room as I was an Accor Silver member. Really appreciate this gesture as Accor recognises their members' loyalty.

Food choices are limited, but it's easy enough to hire a taxi to bring you out into town where there are so many choices, and the taxi will wait.

Overall, a good holiday for my partner and me.

  • Stayed: May 2014, traveled as a couple
    • Value
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Thank aurora26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded May 10, 2014

Dear aurora26.

Warm greetings from Lombok Island!

Thank you for taking the time to share your feedback in the Trip Advisor regarding your recent visit at Novotel Lombok.

We are delighted to read that you enjoyed your stay and wish to thank you for your gracious comments about our product and services.

We also appreciate your comments on our short comings as they assist us by pointing out areas where we can improve in which will be given the utmost priority.

Once again thank you for sharing your feedback and for choosing Novotel Lombok as your holiday destination.

We look forward to the opportunity of your return visit and to have the privilege of being of service to you again in the future.

Warm regards.

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Reviewed May 8, 2014

If you want to chill, this is the place to go.
After a painless three and a half hour flight from Perth, Team AJ touched down at Praya International Airport in Lombok. Talk about low key Trev, this airport looked like a regional airport in Australia. Cruised through customs and immigration in 20 minutes, scored some cheap transport to Kuta (Lombok), and were at the hotel reception within 30 minutes. After the customary welcome drink we were shown to our room at lunchtime, about 2 hours before official check in. The Deluxe Room had a massive king bed, was clean and tidy, the air conditioner worked very well. First point of call was the bar which had awesome views of the beach with the waves breaking on the coral reef. Food was good, drinks reasonable priced, very friendly and helpful staff, plus free wifi. Chilled for the rest of the afternoon before checking out the surfing options at nearby Kuta. So much quieter and more pleasant than Bali. Breakfast at Spices Restaurant in the hotel was excellent. No queue, omelettes/pancakes/crepes made to order. Coffee was ordinary, pastries were nice, hot food - great selection, cereals limited choice but ok. Lots of fruit and fruit juices. No need for lunch after having a buffet breakfast here. The Spa services were first rate and reasonably priced. The above ground pool was great to swim in. Afterwards it was easy to rest in one of the many cabanas overlooking the ocean while ordering drinks and food from the bar. Yes there were child hawkers trying to sell you stuff, but they soon moved on when you ignored them. Sunset horse ride was memorable; so too were the two buffalo that graded the sand each morning. But the piece de resistance was the breakfast on the hill. Fantastic views, too much great food including those made to order omelettes, and treated like a rock star. Put this on your bucket list!
The hotel gym was adequate, hired a scooter from reception without a problem and had fun cruising into Kuta on this. Evening buffet meal at Spices restaurant was dearer than eating in Kuta, but the food was excellent quality and huge choice. Went surfing on the boat to the hotel's secret spot - exhausting but good waves and no crowds. Have new respect for the power of the waves and the sharpness of the coral reef.
Over Easter, the hotel was only 30% occupied. I am told that it is booked out during July and August so recommend you avoid those months. Planning my next holiday to this idyllic spot.

  • Stayed: April 2014, traveled as a couple
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2  Thank TeamAJ7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded May 10, 2014

Dear TeamAJ7.

Greeting from Kuta, Lombok!

Thank you for choosing Novotel as your preferred hotel during your visit to lombok and we appreciate the time and effort to share valuable feedbacks during your recent stay with us.

We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, associates, products and facilities. I have shared these to the team and they were most pleased.

Once again, Thank you for choosing Novotel Lombok as your holiday destination, It was indeed a privilege for our team to be part of your holidays and we look forward to welcoming you back in not in a distant future.

Warm Regards.

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Reviewed May 8, 2014

Really nothing more to say other than this hotel is sensational!
We stayed in the Sasak room with private pool.
Food was absolutely Superb!
Sunday night seafood buffet was a highlight!
Highly recommended.

Room Tip: Splash out on the best room you can afford. You won't be disappointed!
See more room tips
  • Stayed: May 2014, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
1  Thank CoconutsCanggu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded May 8, 2014

Dear CoconutsCanggu.

Warm greetings from Kuta, Lombok!

Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our products and facilities.

Once again thank you for sharing your feedback and for choosing Novotel Lombok as your holiday destination.

We look forward to the opportunity of your return visit and to have the privilege of being of service to you again in the future.

Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2014

We stayed there for 1 night. No complaints overall. The resort is beautiful, nice, and clean. The location is far from the central city of Mataram. For people who want to enjoy the calm, quiet yet beautiful Lombok Kuta beach away from the crowd, this is the place. If you rent a motor bike or a car, it is not difficult to go around and reach other beautiful beaches around the area.

  • Stayed: April 2014, traveled as a couple
    • Value
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Thank Sidecone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded May 8, 2014

Dear Sidecone.

Warm greeting from Sunny Lombok!

Thank you for choosing Novotel as your preferred hotel during your short visit to Lombok and for taking the time to share your experiences regarding your recent stay with us.

It is indeed, the tranquility of our location is the highlight of what being enjoyed by our valued guests like you, apart from the Sasak Hospitality offered by our team members and we are happy to learn that you had enjoyed it as well.

Thank you once again for your kind comments and we hope that you would give us a chance to welcome you back to the resort in the not too distant a future.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Lombok

Address: Mandalika Resort, Pantai Putri Nyale | Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Kuta
Price Range: $89 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Official Description (provided by the hotel):
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta

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