I am staying at the Novotel Lombok in Kuta Beach right now March 20. It is a sad and shocking experience to see how a hotel can fall. If you ever had an example of a single hotel try and possibly succeed in destroying the name of a hotel brand. This is it. When you arrive at the hotel, the staff throw and handle your luggage as if was something they wanted to get rid of. The staff talk to you and address you as if you are all hanging out at a local warung [cafe in Indonesian], when you order from the beach restaurant, the plates of the main course are almost thrown on the table, where the waiter do not even clear the empty plates for the the first course which was plates with pizza crust that was so hard that it was almost impossible to cut and close to inedible so much so that of our party of five, four of us only ate the topping. For the main course, the chicken was served cold and uncocked and wrapped in a warm sauce, while the burger was made of meat that was so grey and dry that it seemed to have been frozen and refrozen three times over and we had to leave it on the plate. The smell from our table was so bad, of our company of five,try to three escape to the beach, while two was waiting to sign the bill, for which the two had to wait almost half an hour, as there was suddenly no one on duty while the single girl who was insisted the two had to wait. The experience on the beach was not better, it was in fact worse. The sunbeds, or rather, shade beds, as they are small covered structures with alang alang roof overlooking the beach built for two, had not been wiped or cleaned. Each sun mattress was sandy and oily and it was impossible to lie down. I looked for any attendant. In the beach house there was no one, guests were serving themselves, as if it was self service. I could see the workers and the security guards were hanging out with the local hustlers who try to sell trinkets on the beach. In fact, the security guards and beach attendants of Novotel were sitting on the beach chairs, some of the hustlers were even walking around with knives for cutting grass, so much so that my wife was scared to sit on the beach, so we had to escape to the room. Then finally, in the room, there had been a wind during the day, the tables outside had been turned over, the glass top had been crushed to thousand pieces. This was something the staff HAD NOT NOTICED. In fact, upon arrival, there was no one of the staff who explained either the room of the facilities to us as guests, so much so that they did not even know our dining table lay in a thousand pieces of glass and was a hazard to all. Finally, we escaped into the room. And, I must say, we are staying at NOVOTEL right now, but it seems that we may be hiding away for the rest of our stay.
I would like to say this. IF there ever was an example of a single hotel that succeeded in destroying a brand in a matter of minutes that ws built in a decace, NOVOTEL LOMBOK is certainly it. I have been to many NOVOTEL around the world, as it is often a predictable 4-star experience. But NOVOTEL LOMBOK may have single handedly made me and my company not want to stay at a NOVOTEL for the rest of our lives. For having successfully tried to destroy the experience of a brand like NOVOTEL, there is only one thing you can say to NOVOTEL LOMBOK, a loud and unison, BRAVO.
- Official Description (provided by the hotel):
- Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more less
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- Also Known As:
- Novotel Lombok Hotel Lombok
- Lombok Novotel
- Novotel Lombok Kuta