We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing location!! Lovely stafff”
Review of Novotel Lombok

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Novotel Lombok
Ranked #1 of 12 Hotels in Kuta
Certificate of Excellence
Reviewed August 31, 2013 via mobile

We stayed here for 5 nights for our honeymoon. We had a private villa it was beautiful!! Hotel staff are nice and friendly and the location of the hotel is fantastic!! Beautiful beaches!

I would recommend hiring a schooter for about $6/ $8 a day as its great to go exploring the island and find hidden beaches etc

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kirra-nikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded September 9, 2013

Dear Kirra-Nikki,

Thank you for choosing Novotel Lombok as your Honeymoon destination and for sharing your experiences with us.

It is an honor to have you during your unforgettable moment and we are glad to know that you had enjoy your stay. we would like to thank for your generous remarks on our Villa, Services and more important on our staff.

We hope that we have the privilege to have your return visit in not the too distant future.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,893)
Traveler rating
Traveler type
Time of year
Language
  • More languages

830 - 836 of 1,893 reviews

Reviewed August 18, 2013

Stayed 4 nights at Novotel and although isolated it was what we wanted. Beaches nearby are beautiful and we had no hesitation in swimming at the beach. Hires a scooter and travelled into the local village for meals and thoroughly enjoyed our time. Food at the hotel was good and we enjoyed sunsets at the bar during happy hour. Definitely a destination for chilling out rather than sightseeing. Could do with an upgrade as starting to age but rooms are fine, staff are very helpful and friendly and reminds me of the Bali of old.

Room Tip: Choose a ground level room as there is no lift (only 3 levels). The villas look great too.
See more room tips
  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank elaine b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded August 20, 2013

Dear Elaine B,

Thank you for choosing Novotel Lombok , an Authentic Resort Experience, as your holiday destination and for giving a feedback at Tripadvisor with regards to your stay with us.

We are delighted to read that you have had enjoyed your stay and we would like to Thank You for your generous comments to our facilities and its surroundings and especially to your highlights on our food in which prove that our strive for improvement is acknowledged.

Once again your feedback are much appreciated and we hope that we would able to be of service to you again on your next visit in the future.

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

We stayed for 2 nights in the Lombok Novotel and had a so-so experience. Low point of the experience was definitely the food-poisoning from the seafood buffet and the lack of response of management when I reported the indigestion.

The resort is landscaped pretty ok but it could use some maintenance. There are wooden floorboards with nails sticking out and holes where children and adults can hurt themselves. The setup is inconvenient for children with large staircases and elevated parts where children can fall off. There is about a 4 meter drop from the edge of the pool. There is a warning sign, but still it does not fit a family with children.

The children enjoyed the kid's place and apart from the food poisoning, the food in the restaurant was ok. The resort is quite secluded from the town and there is nothing around. Management of the resort is doing their best to maximize the revenue they are getting from you. For example, a bottle of water in the shop cost 25.000 rp while that was only 10.000 rp in the Sheraton Senggigi. Breakfast was about 65% more expensive than in the Sheraton and the quality in Novotel was lower.

Also, the wifi is free which is nice, but then again, we could not connect to it from our room. The reception said that was because there were too many people using the wifi, but that doesn't explain why you could connect to it from the common areas.

All in all, we enjoyed our time there, but wouldn't come again.

Room Tip: Superior rooms don't have outside areas, so choose a room with a terrace or separate villa.
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank EVL222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded August 13, 2013

Dear EVL222,

We appreciate and thank you for sharing your valuable feedback during your recent visit at Novotel Lombok.

Your highlight of being food poisoning was uncalled for, it only could be decided by food authority or doctor further being an international hotel chain, we are being audit by HACCP (Hazard analysis and critical control points) 2 times a year and we proud of our scores as one of the highest in Indonesia.

As you did admit that our resort is quite secluded and far the town therefore everything is put into consideration in deciding pricing of the items provided to the guest therefore comparing us with other hotel which is right in the middle of the city whereas plenty of mini market's available for 24 hour, is unjustified.

We thank yo for your remark with regards to our wi-fi, our management is in the midst of discussion with various wi-fi providers to look into upgrading the system.

Once again thank you for staying with us and we hope despite the issue raised, overall you had a memorable stay.

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

I stayed now several times in this place and I always love it. The architecture is great and the landscaping is world class. The unspoiled nature in south Lombok alone is worth coming there again and again. Food is not too special and not worth the price in the Novotel, but in Kuta you will find some good alternatives.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OliverG591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded August 12, 2013

Dear Oliver G,

Thank you for trusting Novotel lombok as your home away from home whenever you visit Lombok and for giving such a wonderful remarks on tripadvisor with regards to your stay.

We take pride on our hotel and we do our utmost to make our guests' stay a memorable one and a compliments from a return guest like you proved that our consistency in delivering services are met expectations.

Once again thank you for staying with us and we look forward to your return visit in not a distant future.

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

I always used Accor (Novotel) hotels for business. I had no idea they also had holiday hotels, and an amazing resort such as Novotel Lombok. Our stay has been fabulous. The place is simply fantastic. The spa is great, the restaurant excellent, and the location is incredible. The hotel is a fantastic destination for families with kids. As soon as I receive the school calendar for my kids I am booking holidays for the next year! I strongly suggest this hotel! I live in Bali, which is the next door island, and Novotel Lombok is the perfect nearby holiday destination for me and my family. If I knew earlier I would have saved myself so much money in trips to Thailand. I will be back to Novotel Lombok each chance I have. Top.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank rcapo10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded August 12, 2013

Dear rcapo10,

Thank you for choosing Novotel as your holiday destination during your recent visit to Lombok and for giving feedback with regards to your stay with us.

We are happy to know that our effort in delivering services to each and every guests are being acknowledged and your remarks are much appreciated. Further we are also very excited to learn that we would have an honor to welcome you back at the resort.

Once again thank you for your generous comments and we look forward to be of service to you again.

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank traceyleemarshall
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded August 12, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 7, 2013

We spent 6 fabulous nights at the Novatel Lombok in July. Everyday was a pleasure,aqua aerobics with the wonderful Charkra as the instructor,swimming in the sea,lunches in the restaurant and dinners where-ever.And the spa was amazing,not to be missed.Staff are very friendly and helpful,good mornings all round.The staff are a wonderful asset. We will return

Room Tip: Go the extra and book a saska villa,private and luxurious with a pool steps from your front door.
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank penny b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this reviewResponded August 7, 2013

Dear Penny b,

Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are so happy to know that our consistency services are met your expectations and we could not agree more that staff is really our valuable asset in which differentiate us from other hotels. Your special comments on Chakra has been shared to him and he is the most pleased.

Once again, Thank you for choosing Novotel Lombok as your holiday destination, It was indeed a privilege for our team to be part of your holidays and we look forward to welcoming you back in not in a distant future.


Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Kuta
34.3 mi away
Qunci Villas Hotel
Qunci Villas Hotel
#1 of 7 in Mangsit
2,578 reviews
2.0 mi away
Villa Bau Nyale Hotel & Spa
34.1 mi away
Puri Mas Boutique Resort & Spa
Show Prices
Show Prices
Show Prices
34.1 mi away
Holiday Resort Lombok
Holiday Resort Lombok
#7 of 7 in Mangsit
864 reviews
39.2 mi away
The Oberoi, Lombok
The Oberoi, Lombok
#2 of 3 in Tanjung
755 reviews
34.2 mi away
Sudamala Suites & Villas Senggigi
Show Prices
Show Prices
Show Prices

Been to Novotel Lombok? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Lombok

Address: Mandalika Resort, Pantai Putri Nyale | Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Kuta
Price Range: $39 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Official Description (provided by the hotel):
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Hotels.com, Travelocity, Booking.com, ACCOR, TripOnline SA, Orbitz, Cancelon, Priceline, Hotwire, Cheap Tickets, HotelQuickly and getaroom.com so you can book your Novotel Lombok reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing