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“OUTSTANDING”
Review of Novotel Lombok

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Novotel Lombok
Ranked #2 of 11 Hotels in Kuta
Certificate of Excellence
Ubud, Bali
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“OUTSTANDING”
Reviewed August 12, 2013

I always used Accor (Novotel) hotels for business. I had no idea they also had holiday hotels, and an amazing resort such as Novotel Lombok. Our stay has been fabulous. The place is simply fantastic. The spa is great, the restaurant excellent, and the location is incredible. The hotel is a fantastic destination for families with kids. As soon as I receive the school calendar for my kids I am booking holidays for the next year! I strongly suggest this hotel! I live in Bali, which is the next door island, and Novotel Lombok is the perfect nearby holiday destination for me and my family. If I knew earlier I would have saved myself so much money in trips to Thailand. I will be back to Novotel Lombok each chance I have. Top.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank rcapo10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, August 12, 2013
Dear rcapo10,

Thank you for choosing Novotel as your holiday destination during your recent visit to Lombok and for giving feedback with regards to your stay with us.

We are happy to know that our effort in delivering services to each and every guests are being acknowledged and your remarks are much appreciated. Further we are also very excited to learn that we would have an honor to welcome you back at the resort.

Once again thank you for your generous comments and we look forward to be of service to you again.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,810 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
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  • Any
English first
perth
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 7, 2013

We spent 6 fabulous nights at the Novatel Lombok in July. Everyday was a pleasure,aqua aerobics with the wonderful Charkra as the instructor,swimming in the sea,lunches in the restaurant and dinners where-ever.And the spa was amazing,not to be missed.Staff are very friendly and helpful,good mornings all round.The staff are a wonderful asset. We will return

Room Tip: Go the extra and book a saska villa,private and luxurious with a pool steps from your front door.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank penny b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, August 7, 2013
Dear Penny b,

Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are so happy to know that our consistency services are met your expectations and we could not agree more that staff is really our valuable asset in which differentiate us from other hotels. Your special comments on Chakra has been shared to him and he is the most pleased.

Once again, Thank you for choosing Novotel Lombok as your holiday destination, It was indeed a privilege for our team to be part of your holidays and we look forward to welcoming you back in not in a distant future.


Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
84 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 4, 2013 via mobile

We spent 4 nights in this resort during our Bali and Lombok tour. This place was just perfect! After the busy and crowded Bali. The resort location is perfect. The rooms are clean and beautiful. We were there in March, so was not busy at all. The slight problem we experienced that the bar was a bit understaffed so sometimes was a bit long wait for drinks. But when you are on a holiday, doesn't matter..

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isi_99_100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, August 7, 2013
Dear Isi_99_100

Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are glad to learn that you had an enjoyable stay with us. your comments on with regards to your Bar Experience has already been shared to respective department head for corrective and future improvement.

Once again thank you for choosing Novotel lombok and we look forward to the opportunity of being of service to you again in the future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
2 reviews
Reviewed July 31, 2013

We spent 8 nights at Novotel Lombok in July. The staff were really friendly and helpful. We stayed in a superior room which was nice and spacious. The hotel is really well maintained and there are beautiful features throughout. There are 4 pools ranging in size which was great as the pools were never really busy. You could always get a lounger on the beach too. It was a great spot for relaxing and it is set in a beautiful location. It isn't too far if you want to eat out, but I'd definitely recommend hiring a motorbike if you want to eat out regularly. We found the Indonesian food was much tastier than the Western food.

Room Tip: If you can splash out choose a villa by the Garden pool or a villa with a plunge pool.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee-Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, August 7, 2013
Dear Lee-Ann,

We thank you for taking the time to share your valuable feedbacks during your recent visit at Novotel Lombok.

Your generous comments on our services and facilities are much appreciated as it is encouraging and motivating us to deliver a consistency excellent services to our valued guest.

Once again thank you and we look forward to your return visit in not too distant future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 29, 2013

The architecture of the hotel is unique adopting the sasak village design. I was pleasantly surprised how well maintained the hotel is n was told that they were recently renovated. None of the room faces the sea. The superior room is very big n nice and comes with a small terrace. The sasak villa is big n beautiful n some comes with a private pool. There are a few pools in the hotel n one faces the sea. We love the little huts on the beach with a comfortable bed. The sea is beautiful during high tide n is therapeutic to listen to the waves. The international buffet dinner is not up to standard while the breakfast buffet is average. The ala carte menu is expensive. Luckily, we could take a taxi to Warung Bule for 35000idr. It takes half hour to walk there n 15 min to some nearer restaurants so u re not limited to only dining in Novotel. Make sure u walk back bf dark. Compliments must b given to the duty mgr Mr Fajar for putting things right. When we check in, the staff at reception told us they did not hv our booking without checking carefully. Certainly not the right way to handle a Platinum Accor member. It seems only Mr Fajar recognises our Platinum membership. On the day of checkout, we requested for late checkout, the staff ignored our request n when we walked to the reception to request to speak to the GM, Mr Arbain blatanly said he had already discussed with the mgt and they do not give late checkout for Platinum accor member. I hope the mgt ll ask Mr Fajar to teach the importance of good customer service. While Accor is trying to build its brand loyalty, the staff is telling us Novotel is not part of Platinum Accor members privileges. He wanted to charge us 500 000 idr if we want a late checkup. Please not let this type of attitude marred a good accor reputation. We always feel it was worthwhile to remain loyal. I even told him that I just had 3 rooms upgrade n a late checkout at Sheraton when I m only an ordinary spg member.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shumshum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review, July 29, 2013
Dear Shumshum,

Thank you for choosing Novotel Lombokr to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.

We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, products, facilities, and team member in this case Mr. Hajar which has already been shared to him and he is most pleased that his effort to make each and every guests stay memorable one.

On the other hands, we would like to apologize for Mr. Arbain's behavior whom to rigid in dealing with customers. Rest assure corrective action has been taken for future improvement.

Once again, Thank you for choosing Novotel Lombok as your holiday destination, It was indeed a privilege for our team to be part of your holidays and we look forward to welcoming you back in not in a distant future.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Lombok

Property: Novotel Lombok
Address: Mandalika Resort, Pantai Putri Nyale | Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Official Description (provided by the hotel):
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta

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