Hello since 1,5 years i visit the novotel lombok, cause i need do business in praya and its the closest hotel there. Novotel is the only 4 Star in Kuta where you can stay in my opinion. But since I visit the hotel service and all going down only price go up. The hotel was renovated in spring 2011 and finished renovation in august 2011 but within 6 month the rooms all broken again. the spanish locking system "quinity" is not working proper, so it can be, you stand in front of a locked door and need go 2-3 times to reception until u can reenter. the bathroom ceramics partially broken, the beton between ceramics broke out, dust on the glas bottom in bathroom.the milkglas door between bathroom and bedroom mostly dirty never saw anyone cleaning. bedware sometimes dirty like i used to from ibis hotel. i always order 2 extra bed for the kids this i do in writtten and oral form, but in all this visited they never made it that there was a extra bed in room. In August 2011 in many rooms the sink was not working, so guest had broken toilet room stinky, but guest did not get any return for this. the service is really bad, everyone always say:sorry but no one change anything. if you have trouble with ur room you will never get any upgrade or roomchange except you complain like hell. Mr Townsend the gm and mr jaya the manager on duty in my opinion not able to run a Hotel. within 10 days of my last stays I only saw mr townsend 2 times in the hotel, in my opinion gm should be there care about hotel especially hotel goes down. Lets talk about the food. food is horror in there, in bf the cut many things last 12 month, like local sasak corner, no one bring you coffee need to take yourself. danish pastry reduced in varaity. from the menu all taste like hell..beefburger steak sandwich is think like slice of paper but price hell expensice, soup Buntut local oxtail normally really tasty is made without love vegetables only potato and carrot no green inside no crackers nothing. the price for the hotel is going up. So i can only recomment better not visit this hotel cause you not get what u pay for.
- Official Description (provided by the hotel):
- Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more less
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- Also Known As:
- Novotel Lombok Hotel Lombok
- Lombok Novotel
- Novotel Lombok Kuta