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“Needing some improvements”
Review of The Fenwick Hotel

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The Fenwick Hotel
Ranked #1 of 1 Hotels in Fenwick
Certificate of Excellence
Reviewed November 18, 2012

We stayed at the junior suite room for a night. Good points- room size was good, nice furniture and nicely decorated. Really nice 4 poster bed. Bathroom was clean with a good sized tub.

Negative points- could not open the windows as it was very noisy because of motorway traffic. It got stuffy in the room and a AC would have helped. Shower was just a dribble to the extent that we just didn't bother using it. Basics such as a shower cap would have been nice and also toilet roll could be of higher quality.

  • Stayed: November 2012
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Thank milli035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProprietorFenwick, Manager at The Fenwick Hotel, responded to this reviewResponded November 24, 2012

Dear valued customer,

Many thanks for your recent review. We are always looking for ways to enhance our customer experience. We are glad to hear you enjoyed the suite, however we appreciate there were areas which weren’t to your satisfaction.

The points raised in your review have been noted and passed onto the relevant department to be rectified.

Kind Regards

The Fenwick Hotel

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382 - 388 of 434 reviews

Reviewed November 14, 2012

I recently organised a charity ball at the Fenwick Hotel. I chose the Fenwick Hotel as my venue as my husband and I had held our silver wedding there in January and we were very impressed by the venue, food and staff.

My friend recently passed away, she had cancer and I decided to have a fundraising ball in her honour, as it would have been her 50th birthday. From the early stages of planning I was offered support and exellent ideas and pointers from Fran the extremely helpful and ever smiley event planner. I was in constant contact with the hotel, as this was my first charity ball, and the staff always answered my querys quickly - nothing ever seemed to phase them.

All of the setting up was taken out of my hands, the chair covers, the laying out of the tables, and the table decorations were all done by the staff - all i had to do was deliver all the items to the hotel and they set everything up for me. ( it looked wonderful when i arrived and it had all been done)

The night went without a hitch and the staff were always on hand - the meal was served with military precision, the bar staff were first class and the lay out of the venue was perfect for the fundraising event.

I am convinced that the night wouldn't have been the success it was without the help and hard work of the staff of the Fenwick Hotel and I take this opportunity to let everyone know that we raised £8275 for the Ayrshire Cancer Support - thanks again - Anne

  • Stayed: November 2012, traveled with friends
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3  Thank AncientAnnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProprietorFenwick, Manager at The Fenwick Hotel, responded to this reviewResponded November 24, 2012

Dear Anne,

We are delighted to hear of the success of your yellow rose ball recently held at the hotel, where a phenomenal amount of money was raised.

We thank you for choosing The Fenwick Hotel and are so pleased that the staff, food and venue all helped make your night a success.

Kind Regards

The Fenwick Hotel

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Reviewed November 6, 2012

Stayed one night here on as a base for a company function. Nice well equipped rooms and really good breakfasts. There has been a lot of refurbishment here and we were shown around some of the newer rooms which looked really nice. When they are all complete it will be great.

It is very close to the motorway but this did not bother us at all.

Even the little guest bar coped with our food orders at short notice and the late night drinks. well done.

Room Tip: Dont worry about being near the motorway. There was little road noise.
  • Stayed: September 2012, traveled on business
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Thank FOXYSKI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProprietorFenwick, Manager at The Fenwick Hotel, responded to this reviewResponded November 23, 2012

Dear Valued Customer,

Many thanks for your review. We are pleased to hear you had an enjoyable stay with us and you appreciated our refurbishment.

We look forward to welcoming you back in the near future.

Kind Regards
The Fenwick Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

Our daughter's wedding reception was memorable for many reasons, including this first class venue and its' service standards. From the first visit at the planning stage to breakfast on the morning after the reception Fran Hannaford and her well trained team looked after us and our guests extremely well. Recently upgraded, the hotel can't be faulted. We recommend it, without hesitation.

  • Stayed: October 2012, traveled with family
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1  Thank Candle563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProprietorFenwick, Manager at The Fenwick Hotel, responded to this reviewResponded October 28, 2012

Dear The McKenna and McNally Families,

We are delighted to hear you and your guests had a memorable day at Laura and Craig’s recent wedding here with us.

We strive to offer all of our guests an experience like no other and ensure that our staff are always on hand to look after them.

Our team work rigorously to ensure that from the planning stages through to the day itself and breakfast the next morning that every detail is taken care of.

It is always encouraging to hear such positive feedback for our guests and we are delighted to pass on your compliments to our staff.

We wish Laura and Craig all the best for the future and we look forward to welcoming you all back to the hotel.

Kind Regards

The Fenwick Hotel

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Reviewed October 19, 2012

visited the fenwick hotel for dinner on a sunday. the carvory was ok but could have been better. the waitor ladie kept forgetting about us as we were away in the corner. the deserts were good eton mess is the best to get. a little bit pricy but we can say we hace tried it.

  • Stayed: August 2012, traveled with family
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Thank Montyblaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProprietorFenwick, Manager at The Fenwick Hotel, responded to this reviewResponded October 28, 2012

Dear Valued Customer,

We would like to thank you for taking the time to post your recent review. All feedback is important to our business; it is through such feedback we can improve our product.

Please be assured that your comments have been discussed with all departments involved and steps have been taken to enhance our carvery experience.

Kind Regards
The Fenwick Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

I had heard about the hotel’s restaurant from friends and along with my good lady decided to try it out. The restaurant is very welcoming with a choice of booth or open table seating. We went on a Tuesday evening and although the restaurant was relatively quiet we dined in a pleasant atmosphere. The staff were attentive but not over intrusive with a professional and pleasant manner, fitting the excellent surroundings. The food was fantastic, I cannot praise it enough, the attention to detail in the presentation, preparation and flavour would not be out of place in a top London restaurant. In fact, in many ways it would exceed these standards!

If you are looking for pleasant surroundings, fantastic food and a bill that would put a smile on even the tightest Scotsman, then please don’t just take my word for it!

  • Stayed: October 2012, traveled as a couple
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1  Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProprietorFenwick, Manager at The Fenwick Hotel, responded to this reviewResponded October 28, 2012

Dear Valued Customer,

We would like to take this opportunity to thank you for your good wishes within your review. We are so pleased to hear that your recent meal within our restaurant for you both was such a wonderful experience and from the atmosphere to the food you enjoyed every moment.

We would like to thank you for the praise which you have given to all of our staff and your kind wishes have been passed to all which made your evening with us truly unforgettable.

We look forward to welcoming you back to the hotel in the near future.

Kind Regards
The Fenwick Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

Was at a family wedding there yesterday and what a great day we had. The hotel staff were warm, welcoming and very friendly and kept the drinks circulating for both arriving and during the meal. The master of ceremonys at the hotel did a great job and kept things moving. The wedding meal was absolutely superb - (I never rate wedding meals highly as they are usually rushed out in bulk) - but cant fault this meal - brilliently presented and all piping hot and quickly served as well. loved the surroundings as well - was at a wedding in this venue 16 years ago and it has certainly went up market since then - well impressed. if you are currently looking for a wedding venue you wont go wrong with a look at this hotel - easy acccess on A77 from Glasgow and surrounding areas - go on - have a look. All the family who stayed also rated the rooms really good and very good value for money

  • Stayed: October 2012, traveled with family
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Thank WENDYIRWIN12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProprietorFenwick, Manager at The Fenwick Hotel, responded to this reviewResponded October 7, 2012

Dear Wendy,

We would like to thank you for taking the time to review your experience here with us at The Fenwick Hotel.

We are so pleased to hear that you felt that the wedding which you recently attended was an outstanding success in all aspects, from drinks to food to the staff.

We strive to offer all of our guests an experience like no other and ensure that they are looked after every moment of the day.

Your compliments have been passed on to our chefs and once again we can't thank you enough for your kind thoughts on the quality of food.

We look forward to welcoming you back to the hotel in the near future.

Kind Regards

The Fenwick Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fenwick Hotel

Address: 8 M77 Jct | Nr Kilmarnock, Fenwick KA3 6AU, Scotland
Location: United Kingdom > Scotland > Ayrshire > East Ayrshire > Fenwick
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Fenwick
Price Range: $70 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Fenwick Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Situated in the picturesque, historic village of Fenwick we are centrally located with direct links to Glasgow, Prestwick Airport and Glasgow International Airport. Our accommodation is the perfect base for a leisurely weekend, getaway or rest and relaxation after the hustle of a business day. With ensuite facilities, writing desk, direct dial telephones, plasma televisions, complimentary wireless broadband, alarm call facilities, iron and ironing board, porterage, hairdryer and room service you will have everything you require for a luxurious stay.Boasting a boutique and individual restaurant, guests can enjoy breakfast, lunch or dinner in either the main restaurant or in the intimacy of our private chic booths.Our lounge offers a selection of drinks from freshly brewed coffee to tantalising cocktails with a choice of lights bites. ... more   less 
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Also Known As:
Best Western Kilmarnock
Kilmarnock Best Western
The Fenwick Hotel Scotland

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