I purchase a voucher from the smart school of cookery for my husband for his christmas present last year as he has a passion for cooking! (I should of realised then that this would be a nightmare as from the start Ann Hood was rude and abrupt over the telephone) Myself and my husband were due to attend the cookery experience on the 15th sept 2012, a few days before we called to see if we could transfer the cooking expereince to another day due to my husbands father dying!!! Ann Hood who runs the school of cookery was very uncompassionate and extremely rude to my husband and myself over the telephone! She wanted to charge us 70 pounds to transter class and said she has a business to run!!! We decided that we would go! we were due to cook at 1.30pm, arranged a babysitter so we could go and dispite being mistreated via telephone we were looking forward to it!!! when we arrived there was a class cooking! we knocked to say we were here to cook at 1.30pm and we told very rudely to wait outside!!! when Ann Hood came out she had said the time had changed which we were not noicified of! Ann said she would rearrange us onto another cookery class free of charge as it was her mistake!!! We were extremley disappointed and upset with this! On monday 17th sept 2012 i recieved a horrific email from Ann Hood saying she did not want us on her cookery class she thought we had an appalling attitude she also blamed us for not turning up on time even tho it was not our fault as we did not recieve an email of this change! We couldnt understand why Ann Hood could not of told us of this change in the telephone conversation we had with her 3 days before!! It now comes clear to us that she did not want us there from the start as we felt it was disgusting she wanted to charge us almost the same amount it cost us to transfer for another day! Ann Hood is a very rude and abrupt lady who calls herself a business woman however she has no customer care or professionalism towards her customers! If anyone is thinking to book a cooking experience with Ann Hood i would say 'void and go else where'!!!
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