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42 - 47 of 969 reviews
Reviewed March 23, 2019 via mobile

The check in was smooth and fast.

Stayed in the Main block where the rooms are antiquated and the air conditioning doesnot work. We complained repeatedly but it was not resolved over the two days stay because the equipment is old and aging and the attempts were purported.

The breakfast is adequate but by Thailand hotel and Novotel standards pretty ordinary. The Italian restaurant was ok.

The beach is nice and attached to the property.

I unfortunately can not recommend the property until they renovate the property.

Date of stay: March 2019
Trip type: Traveled with family
1  Thank SayanRoy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novotel R, Manager at Novotel Rayong Rim Pae Resort, responded to this reviewResponded March 29, 2019

Dear SayanRoy,

Thank you for taking time to share your experience of your most recent stay at Novotel Rayong. We are so pleased to read that you found our location and property to your liking. I agree, Rim Pae beach is most definitely the most beautiful beach in Rayong!

Thank you for your feedback regarding our breakfast buffet. We offer a wide selection of Asian and International dishes, in-house bakery, live egg/omelette station, live crepe/waffle station, along with a wide arrangement of fresh local fruits and more... but always appreciate guest feedback on ideas to make breakfast even better.

We do apologize for the inconvenience of the Air-Conditioning unit. It was a specific unit in your room and has since been repaired. Regrettably we would have preferred to move you to another available room in the hotel but we were at full occupancy. We know how important sleep is, especially on trips, and we want our guests to get the best night's rest as possible.

We strive to offer the best service at Novotel and with your kind feedback we will continue to work hard on delivery to our valued guest. thank you.

Best wishes,

Novotel Rayong Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2019 via mobile

Spent nearly a week at this resort as we were looking to get away from over crowded “touristy” places. Novotel Rayong is just perfect with an amazing beach and some true traditional feeling that is lost is so many places in Thailand now.

Super friendly service and very beautiful resort that was also good in my budget. Daily happy hours and food specials made the family even more happy! For the price of this hotel and all it offers I won’t think of any other place to stay when I come back next year.

Date of stay: February 2019
Trip type: Traveled with family
1  Thank travelallover99
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novotel R, General Manager at Novotel Rayong Rim Pae Resort, responded to this reviewResponded March 24, 2019

Hi Travelallover,
,
Thanks for leaving us such a wonderful review.

We are glad that you and family loved our services, I will personally share you comments with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service and your comments will provide them great encouragement to keep doing what they are doing.

It is our goal to make our guests feel welcome and in good hands during their stay with us.
We are glad that we were successful in doing so.

It would be a pleasure for us to welcome you again on your next trip, please, call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

With all my best regards,

Lance Crampton - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2019 via mobile

Negative factors: lobby service (entrance desk lied to us about the rooms, we asked for a taxi to Bangkok and they told us to go ask it into another hotel) is rude, power outlets In the walls do not work (2/6 worked In the room), the toilet is not flushing properly, service overall is not typical positive Thai service

Positive factors:The pool Area was nice and the Beach is quiet.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank Janniiii
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novotel R, Manager at Novotel Rayong Rim Pae Resort, responded to this reviewResponded March 16, 2019

Dear Jani,

Thank you for taking the time to tell us about your experience at the Novotel Rayong Rim Pae Resort. We regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. We assure you our team here would never give false information to any of our guests, as we strive to provide a superior service experience for every customer. Here at Novotel, we offer a professional and international / multi speaking team to guarantee any information or questions are always being provide for you. In regards to the outsource taxi service you were referred to, we do offer private limousine service at our property, however if guest is not looking for a private car, our team was wanting to be helpful and offer other you alternative options.

We are pleased to offer a full team here at Novotel Rayong that worked around the clock. We encourage all guests to contact our team to respond to any concern you may have as it is our please to serve you.

Thank you so much for your wonderful comments on our location and beach as I agree we have one of the most beautiful location in Rayong overlooking nearby islands, allowing you to achieve the peace and tranquilly one looks for on vacation. Service is the heart of Novotel Rayong Rim Pae, and we appreciate your sharing your comment with us.

We look forward to having you visit us again soon,

Sincerely,

The Rayong Novotel Team,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2019

Hotel in goos shape, brekafast had all what you needed, staff is vecoming you and you will be well taken care of. There is a nice beack in front fo the hotel and pole area close by. Unforunately there are not so much close by the hotel, but hotel is having aminibuss going every day to Ban Phe where you can find all you would need.

Date of stay: February 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank PatrikFagernas
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novotel R, Front Office Manager at Novotel Rayong Rim Pae Resort, responded to this reviewResponded March 2, 2019

Dear Mr. Fagernas ,

Thank you for taking the time to sharing your feedback ,we wish you have a pleasant stay with us.

We will bring your comment to discuss with our my management team and improve very soonest. We wish you come back to stay with us in the near future and got the beyond expectation service from Novotel Rayong Teams. Looking forward to welcome you with our pleasure.

Your sincerely,

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Reviewed February 28, 2019

This is a very good hotel when looking for a relaxing place with good service and well organized holiday resort. Very good location right on the beach with nice pool area. Good restaurant offering both within and just outside the resort.

Date of stay: February 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank Anders L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novotel R, Front Office Manager at Novotel Rayong Rim Pae Resort, responded to this reviewResponded March 6, 2019

Dear 595anders ,

Firstly, I would like to say how much we all appreciate your kind words regarding your stay at the Novotel Rayong Rim Pae Resort.

Thank you very much for all the compliments in all the hotel departments, we are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you again for your kind feedback, and we hope to see you again soon for another great journey with us.

Sincerely,

The Management Team

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