Dear SayanRoy,

Thank you for taking time to share your experience of your most recent stay at Novotel Rayong. We are so pleased to read that you found our location and property to your liking. I agree, Rim Pae beach is most definitely the most beautiful beach in Rayong!

Thank you for your feedback regarding our breakfast buffet. We offer a wide selection of Asian and International dishes, in-house bakery, live egg/omelette station, live crepe/waffle station, along with a wide arrangement of fresh local fruits and more... but always appreciate guest feedback on ideas to make breakfast even better.

We do apologize for the inconvenience of the Air-Conditioning unit. It was a specific unit in your room and has since been repaired. Regrettably we would have preferred to move you to another available room in the hotel but we were at full occupancy. We know how important sleep is, especially on trips, and we want our guests to get the best night's rest as possible.

We strive to offer the best service at Novotel and with your kind feedback we will continue to work hard on delivery to our valued guest. thank you.

Best wishes,

Novotel Rayong Management team

Hi Travelallover,
,
Thanks for leaving us such a wonderful review.

We are glad that you and family loved our services, I will personally share you comments with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service and your comments will provide them great encouragement to keep doing what they are doing.

It is our goal to make our guests feel welcome and in good hands during their stay with us.
We are glad that we were successful in doing so.

It would be a pleasure for us to welcome you again on your next trip, please, call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

With all my best regards,

Lance Crampton - General Manager

Dear Jani,

Thank you for taking the time to tell us about your experience at the Novotel Rayong Rim Pae Resort. We regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. We assure you our team here would never give false information to any of our guests, as we strive to provide a superior service experience for every customer. Here at Novotel, we offer a professional and international / multi speaking team to guarantee any information or questions are always being provide for you. In regards to the outsource taxi service you were referred to, we do offer private limousine service at our property, however if guest is not looking for a private car, our team was wanting to be helpful and offer other you alternative options.

We are pleased to offer a full team here at Novotel Rayong that worked around the clock. We encourage all guests to contact our team to respond to any concern you may have as it is our please to serve you.

Thank you so much for your wonderful comments on our location and beach as I agree we have one of the most beautiful location in Rayong overlooking nearby islands, allowing you to achieve the peace and tranquilly one looks for on vacation. Service is the heart of Novotel Rayong Rim Pae, and we appreciate your sharing your comment with us.

We look forward to having you visit us again soon,

Sincerely,

The Rayong Novotel Team,