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Novotel Rayong Rim Pae Resort
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Reviews (824)
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273 - 278 of 824 reviews
Reviewed July 11, 2013

The room was old and bit dirty. The bed is not really comfortable. Unfortunately, I came when this hotel got a group seminar. They all concerned with the group instead of hotel's guest. Even the restaurant, we need to sit outside because inside was fully booked by the group. And no chef available for us because they need o take care the group. As well as, we can't do anything on the beach because the hotel keep the space for the group seminar. It was such a rude about how to treat us like this. Comment to the front and they just said sorry, sorry and sorry but don't even tried to find the best solution for us. I can't use any facilities during my stayed (even a pool) because it was so crowed by the group activities. I know the hotel need to survive by accepting group seminar but doesn't mean you careless to other hotel's guests. Such a very disappointed stayed and sure never come back again.
If you really want to stay in this hotel, please check whether they got group seminar or not. Otherwise, just accept the careless service from the hotel. But I'm sure you don't want this to happen to you either. So please be careful about this.

Stayed: March 2013, traveled as a couple
2  Thank Sivakorn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelRayongrimpae, Manager at Novotel Rayong Rim Pae Resort, responded to this reviewResponded July 16, 2013

Dear Sivakorn W,
Thank you for taking the time to share your experience with us.
It is with sincere regret that we note your dissatisfaction with our service and facilities during your stay at Novotel Rayong on MARCH. This does not in any way reflect our usual level of service and we truly hope you will give us another chance to demonstrate you. Kindly rest assured that your comment have been taken with interest. Food is available at four different outlets with a range of different cuisine for the guest to enjoy, in case one of the restaurants is booked. We also have two pools in the resort which in case of high activity, guests have the option to enjoy either one for a swim. As for the beach, we usually keep space available for our guest if a private party is to be organized.
Meanwhile, if we can be of any assistance, please do not hesitate to contact us.

Sincerely yours.
Benjamin Dupont – Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelRayongrimpae, Manager at Novotel Rayong Rim Pae Resort, responded to this reviewResponded July 20, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 27, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed June 21, 2013

I've staid at this Novotel various times for business purposes. It is a decent hotel and it offers attractive prices. If you just go to the hotel to sleep and do not depend on the leisure facilities and beach, I do recommend it. But it is seriously dated and needs to a big renovation. Especially compared to the brand new Marriott next door, the Novotel has not much to offer. The conference room is big and the rooms are well sized.

The kitchen provides delicious Thai food and we had a well organised bon fire and BBQ at the beach.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MiKuSing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelRayongrimpae, Manager at Novotel Rayong Rim Pae Resort, responded to this reviewResponded July 6, 2013

Dear MiKuSingapore,

We appreciate your interest and the time taken to bring these matters to our attention. Please rest assured that we constantly look forward to improve the quality of our services and facilities. One of our restaurant will be re-opened after renovation with a new concept of dining experience.
We thank you very much for your patronage and look forward to having you back with us at Novotel Rayong Rim Pae Resort.

Sincerely yours.
Benjamin Dupont – Executive Assistant Manager

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Reviewed June 16, 2013

The hotel has a very nice beach location and the overall landscaping is very pleasing. It is build directly at the beach, so you can swim either in the pool or in the ocean. The beach front is not very crowded so if you look for a peaceful escape, this hotel is an option. Rooms are very basic, beds were not very comfortable with the classical plastic pillows. The staff was very friendly but the food didn t convince. We had a three day conference an we had more or less for three days the same food. Again location and set up nice, but the rest very three star

Stayed: June 2013, traveled on business
Thank doritg888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelRayongrimpae, Manager at Novotel Rayong Rim Pae Resort, responded to this reviewResponded July 6, 2013

Dear Doritg888,

We sincerely appreciate you taking the time to give us your feedback. Your suggestions were taken in the spirit which they were intended. We are pleased to inform you that a new menu selection for the pool side and beach have been created adding more dining option in addition to our menus selection for events. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Rayong Rim Pae Resort.

Sincerely yours.

Benjamin Dupont – Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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