Like most other reviewers have mentioned, this hotel is still under their "soft opening" phase but they seem to be getting better. Service is far from perfect but the staff do genuinely try their best. I just came back from a 3 day visit and really enjoyed my time there.
While it is true there is nothing close to the hotel that is walking distance (too far and too hot) I guess one needs to have the right expectations before coming here. If you're looking for a place with lots of night life, shopping, sight seeing, then Rayong is not the place for you. This town is a small, sleepy place - nothing like Phuket or even Hua Hin. If you're looking for somewhere to get away, disconnect and "chill out" then this place will suit you just fine. Most guests simply spend the entire day lounging by the pool (lounge chair turnover is very low!).
The highlight for me was the fact that it was so quiet there - the busy holiday weekend had just passed (Songkran) when I checked in - the hotel was only at about 30% occupancy. The large pool never had more than 10 people in it at any given time - heaven!
The rooms are exactly as others describe them. I had an ocean view room which was nice but to be honest I didn't spend a lot of time in my room. I will say though that I couldn't get hot water in my shower - lukewarm water only. An engineer came to look at it on my first day there and fixed it, but only marginally. The phone on my desk didn't work, but the one next to the bed was fine. The handle next to my bathtub already had rust marks which I thought was interesting given its a new hotel but other than that the room is perfectly fine ( very strong AC).
Power did go out on my first night there - around 6am. It went off 3 times within the span of 5 minutes. The generators kicked in after it went out, but the lights would not turn off after that, and there was no AC so I decided to just get out of bed and head down to breakfast instead. Power returned to normal after about 30-45mins.
There are 2 pools, one of which is an extremely large salt water pool - which I preferred over the one closer to the beach. People do tend to go to the pool to save lounge chairs as soon as they wake up it seems (by 8am half of the chairs by the pool near the beach are already saved with towels on them). In some cases the people do not come back to their chairs until a few hours / half a day later, which I don't think is fair to the other guests who may be walking around looking for a chair.
The spa wasn't ready yet, but when I asked the concierge they recommended a spa that is close by (bua sawan spa) which they helped me book: a car comes to pick you up from the hotel and then takes you back afterwards. I did a 2 hr massage for 450 baht. Not bad. Is only a 5 min ride away from the hotel.
The staff are friendly and eager but level of professionalism and English still needs improvement. Fr example one night when I came back to my room my phone was blinking indicating I had a message: when I called down to ask for my message, the staff couldn't understand what I was asking, and asked me in return, "what is the message you are asking for?"!? Needless to say that conversation didn't go very far.
All in all though, it is a nice place to go to relax and it seems to be very popular with guests from Europe! I hope to go back again.
- Official Description (provided by the hotel):
- 205 Room international hotel on the beachfront. Offers 3 restaurants, 2 bars, 1 coffee/pastry shop, fitness center, Quan Spa with 8 treatment rooms, underwater music in our island view pool, 140 meter lagoon pool and dual waterslides with an aquarium. Children can access Kids' Club and kids' raindance pool. For groups, we have a grand ballroom for 340 people, 5 meeting rooms and several outdoor spaces to enjoy functions at manicured lawns or at the beach. ... more less
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- Also Known As:
- Rayong Marriott Resort & Spa Rayong Province, Thailand - Klaeng