This ex-X2 Rayong might not be a real 4 stars boutique hotel, I considered it as a small luxury service apartment with some local staffs. Since there are only 13 guests rooms so the hotel area is quite small. I booked the room online and chose ocean facing room which there are 8 of this room type, other 4 rooms are garden view, you cannot see the ocean from these room type since they were right behind the restaurant building. There is only 1 suite room located on top of the reception building.
The check in process was so disappointing since the lady staff offered me a room on lowest floor which she said there is only one room left, I asked if I can have an upper floor since it was Thursday and not a long weekend the hotel shouldn't be full.
She insisted this is the only room available so I asked if I can still see the ocean view, her answer really get me angry she said this room is connected to the hotel pool and there are lots of banana trees in front of the room which may obstruct the view.....At that moment I have no words just look at my partner and thinking to cancel the room and find other hotels.
That lady staff might notice our feeling then she said she can move us to room on 4th floor just like that!? I don't know why she gotta upset guests first then she know what can she do better.
The room on 4th floor is perhaps the best position from all 8 ocean facing rooms. It is high enough to see view clearly and
more private.
Our breakfast was served in room since it was raining both morning that we stayed. So we never tried buffet breakfast at the hotel restaurant. However we tried a simple dinner at the restaurant on second night, just us 2 booked the table at 7pm and it was so very quiet, table have not been set at the time we arrived, we had to wait around 15 mins, however, the staffs are friendly and tried their best to give good service to the only 2 guests that night.
Even thought the hotel management is not quite professional compared to the real 5 stars boutique hotel but I understand that most staffs are local people they got their own hospitality styles so I don't think this is a big problem as long as they can make the room tidy and clean they can cook well and respect the privacy of guests.
Overall I am quite appreciated this mini hotel with only 13 rooms and a small swimming pool with a tiny beach front restaurant. This hotel can be a simple hideaway vacation not far from Bangkok.