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“Beautiful location”

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Phu Chaisai Mountain Resort
Ranked #3 of 3 Hotels in Mae Chan
Certificate of Excellence
Chiang Mai, Thailand
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Beautiful location”
Reviewed February 26, 2013

We enjoyed our stay especially the amazing views and gorgeous rooms. The rooms are spacious and well equipped. However, the beds were not very comfortable. We felt like we were in an animal hide whilst sitting on the verandah watching the sunets ! The service and food was pretty average but more importantly the whole hotel needed a lot of TLC and maintenance. Cracks literally were starting to appear!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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269 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • English first
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English first
Bangkok, Thailand
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2013

We had a wonderful stay up there in the mountains. Great views, beautiful garden, helpful staff. The must, yoga sessions at sunrise and sunset in this beautiful environment with shaun who is a great teacher. Enjoyed the cool and fresh air in this chill out setting. The bamboo spa offers pro treatments. Best place to relax and reconnect with nature. Baby sleep and good food...

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Slamour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
1 review
Reviewed January 31, 2013

How to get there: We took a flight from BKK to Chaing-Rai. We rented a car and drove about an hour (100km/hr) to Phu Chai Sai.

Once we got there, front desk manager greeted us and checked in was easy and fast. He took us to the room we booked. The room looked smaller and older than the pictures on the website, but it was cozy anyhow. However, there was a screaming noise of a family with young children from the pool below this room. We called the reception and the GM(Mr Steven) upgraded us to the mountain cottage. Though far away from the reception and restaurant, they provided us a pickup and drop off anytime we like. (We had a rented car so we didn't need to bother them).

Our new room was amazing. Actually it was a mountain cottage. We felt like we stayed in one of a house of a hill tribe villager. It was cozy, Northern Thai style wooden cottage. Spacious with big bed and a mosquito net (not that we needed for bugs but it helped to make it warmer at night). Hot shower was strong and consistent, very good for this type of weather. This cottage offered a great view of the mountain, a beautiful fog in the morning, an amazing sunset over the mountain top. At night it was dark and quiet we could actually read constellations from the night sky.

Overall staffs and GM (Mr. Steven) were very nice, friendly and approachable. All the requests were promptly taken care of. :)

Food:
Breakfast was included in the room rate. It was nice and enough for the energy we
needed for the day activities. They offered 2 styles of breakfast, Thai and Western. Jam (passion fruit, pineapple and mulberry) and bread here were homemade. We loved their passion fruit jam and mulberry jam so much that we had to take them home. :)

Dinner was fresh, tasty and organic. They grew vegetable themselves organically here. (though maybe more choices in the future?)

Activities:
(Staying here made us feel so close to the nature already without needing anymore activities.) Though they offered many interesting activities and recreation. Our favorite were the horse riding (Strongly recommended) and Hill tribe Trekking.

Note:
It was some what strange that this place was close to the tea gardens but the choices of tea was limited. Not that it bothered us but it was just strange.

Internet was free though the signal was weak if away from the lobby. (But not a problem for us because we liked to chill out and enjoyed the weather sitting at the lobby anyway.)

Overall experience was incredible. This place was not just one of those heartless resort that destroyed the forest. It blended in with the environment, offered job to local people, and helped protect the forest.

We recommend Phu Chai-Sai to anyone who loves the sound of nature, birds chirping, trees whispering and the smell of forest. To us, it felt like somewhere we belonged. :)

Room Tip: Request a room away from swimming pool.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peach M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Level 5 Contributor
68 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed January 21, 2013

Tranquil, serene, quiet, restful, quaint and beautiful. Indeed, these are all possible descriptions of the Phu Chaisai Resort. It is all that and more. Well almost! We came here some years ago in passing and stopped to have a look, and that is exactly the range of epithet that came to mind without any recourse to guide books or resort brochures, and we had always meant to come back and stay awhile. It is not, however, all as nice and rosy as the superlatives suggest. Read on! We were greeted rather cooly at reception and then processed and because we were early we headed next, directly to the restaurant, where we were met by lovely, refreshingly sweet, smiling staff who produced the menu and eventually our thai breakfast. The following morning we tried a western breakfast which was quite good with sausage, bacon & eggs accompanied by a choice of fresh bread. The menus provide a varied choice of Western and Thai meals which proved to be really tasty also. Now to our Thai pool villa perched up on the hill at one thousand seven hundred feet surrounded by, erm! Jungle I guess. The area in which the villas sit has been hacked out of said jungle, or sub-tropical rainforest if you prefer, and a garden of sorts laid out. Unfortunately it is not really looked after at all well and appears unkempt and unloved unlike the main restaurant area. The villa we loved and enjoyed but, it too, was slightly down at heel and needs some serious work to bring it back to an acceptable level considering the price. I do understand the concept of ethnic accommodation and historically authentic architecture but that is not an excuse for allowing a property to deteriorate and our villa had the feel that it had been badly maintained over a long period of time and almost allowed to become threadbare. One can not charge premium rates for this no matter how beautiful it used to be and then to expect returnee guests. Further, the remnants of a new year party were in evidence in the wider area and garden with empty beer cases and the ubiquitous plastic bags strewn around. In our villa a lack of basic maintenance was evidenced by protruding nails in the flooring which are not good for a barefooted culture and these did not start protruding overnight! Neither did the spider webs which I removed. An electrical socket was hanging loose on the wall. At 384 bucks a night I normally get a lot more and this was supposedly discounted from around six! If one were to take a cheaper cottage at say 100 bucks that might explain a certain enthusiasm displayed in previous reviews but we had a look at them and thought they had seen their heyday as well. To return to the theme of tranquility - certainly the resort is normally very quiet, however, as is so often the way in the North of Thailand, we were awakened at 7.00 a.m. by the loud ranting of a male voice over a Tannoy system (public address speakers). This attack on the senses by "Big Brother" didn't last too long but when you are awake when you didn't want to be it's too late. At 5.50p.m. we were sitting on our terrace high up in the hills watching a magnificent sunset when loud music began drifting up from the resort below, thereby, totally destroying the mood. This continued all evening until at 10p.m. I stuck earplugs in and headed to bed in disgust. On the second morning we were treated to a thai song from what I presume was a workman and a continued shouting and laughter between unseen characters through the undergrowth. Another peaceful morning ruined! The only sounds that should be heard in this environment is the music of nature!
In summary: The pros: We loved the idea of the place, the staff in general were lovely, the food was very good and the views not at all bad from the hilltop. The cons: The serenity is too illusory, just when you are relaxed it is snatched away from you. The feeling of decay needs to be addressed and why o why the dreadful music which I also noticed was complained about in the sister resort, the Katiliya nearby. This review is long because I cared and wanted our visit to be as nice as it should have been. I feel cheated and let down... I expect the management might reply as they have done in the past with previous guests who gave their objective appraisal of the resort unhindered by holiday exuberance and hyperbole and I accept that it is their job to mitigate and ameliorate negative reviews. However, it is not a PR job that is required, it is a management that can see what needs to be done to make this the truly wonderful romantic holiday destination that it could be, and go and get it done.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hanuman-Haa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven R, General Manager at Phu Chaisai Mountain Resort, responded to this review, January 22, 2013
Dear Hanuman-Haa:

Thank you such a long and thoughtful review of our resort. While it is never pleasant to learn we failed a guest it is important to receive honest feedback so we can improve.

I am happy you appreciated our efforts to serve you sincerely with a smile and that you enjoyed our hearty Thai cuisine and international fare.

I apologize if the grounds were unsightly outside your cottage as we did struggle to cope with so many guests celebrating New Year parties there. The staff worked diligently without leave but were unable to recover the grounds promptly; next year I will add more maintenance staff during the New Year period.

Regarding the noise of singing, parties, and your room price: I have to be honest that if you chose to arrive at a hotel without an advance booking during the busiest time of year you must expect to pay a higher room rate and you will not receive first choice of rooms; you will also encounter people noisily celebrating the holidays. Frankly, it is unrealistic to expect to find low rates, few guests, or total silence at this time of year.

Nevertheless, I apologize if in our haste to offer you an early check-in the housekeeping team did not have time to re-inspect your room after the previous set up. In the forest there will be spiders and ants unless we spray the grounds with chemicals, which we chose not to do. Our maintenance team has already repaired the electric socket and floor nails and I apologize that this was not completed before your use of the room.

Phu Chaisai has on several occasions won the coveted Thailand Best Boutique Award and Best Boutique Small Hotel Award, presented by the prime minister of Thailand. Our property offers guests a natural and simple experience of living in nature, which is what most are seeking from a Phu Chaisai experience. But certainly this experience is not for everyone; travelers expecting a new, modern luxury resort or a more conventional hotel experience may not find what they are seeking here. This is not PR but reality.

I invite you to contact me personally should you wish to visit our resort again during a less busy time when rates are lower and the team can offer greater attention to detail. Let me show you that you can find the experience you are seeking. I will personally make sure you do and I hope that you will consider my offer. Thank you again for sharing your feedback.

Sincerely,

Steven Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 5 Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 19, 2013 via mobile

Lovely little Eco resort with 90% of a luxury resort at an affordable price .

A bit like an African bush lodge experience .

Can highly recommend this to anyone wanting to get away from it all and enjoy nature and peace and quiet.

Service was not quite Phuket level but with far more intimacy than Expected.

Met the charming owners and the Helpful American manager. Place would have been a little better had we had a Communal fire to sit around . The flowers and vegetation were beautiful and added to the bush experience.

Will come back here in the rainy season to chill out and relax. Highly recommended for anybody feeling Burned out stressed or just need to get out of Bangkok.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Innessant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 17, 2013

The name of the resort translated means clear heart mountain. We had a very amazing time here very tranquil. We enjoyed the hikes. The massage was one of the best in Thailand. Loads of humming birds, flowers and butterflies. The staff were very kind and helpful. We had a very memorable diner with steven the hotel manager ,what a lovely person he is!
We left with a clear heart ;)

Stayed January 2013, traveled as a couple
Helpful?
Thank Christian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 14, 2013

My husband and I stayed here during our honeymoon, and we were so glad we did! The staff took wonderful care of us and the food served at the restaurant was fantastic!

The GM is extremely professional, with a knack for understanding what the customer wants. There is also an extremely experienced and professional yoga instructor on site that provides daily and free morning and afternoon classes, as well as personalised classes for a reasonable fee. Yes, there is a little bit of a language barrier with some of the service staff, but this has to be put into perspective - English is not the first language in Thailand and I think it's arrogant to expect to travel into the far north and expect all the locals to have a fluent grasp of the English language. In any case, the reception staff all had very good English and any major inquiry could be reverted to them.

The location is beautiful, and the rooms are unique, comfortable and luxurious in an earthy way. There are a some beautiful birds kept at the premises, and the views are nothing short of delectable. This is definitely a place for lovers of nature.

If you want the Hilton, this resort is not for you. If you are after a relaxing and peaceful experience in beautiful surrounding and a truly northern Thai experience, this place is a must!

We will be back, and hope to still see the same smiling faces when we return!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kath_Brad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phu Chaisai Mountain Resort

Property: Phu Chaisai Mountain Resort
Address: 142 Moo 8, Ban Mae Salong Nok | Si Kham Subdistrict, Mae Chan 57110, Thailand
Location: Thailand > Chiang Rai Province > Mae Chan
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Mae Chan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Phu Chaisai Mountain Resort 4*
Number of rooms: 33
Official Description (provided by the hotel):
Close by but a world away, Phu Chaisai is the iconic Northern Thailand destination resort and one of the first boutique resorts of Thailand and first to incorporate lifestyle and wellness into the holiday experience; For example, yoga and organically grown produce. Set among 500 hectare of unspoiled and lush subtropical mountain forest, peace and tranquility await you at Phu Chaisai. Choose from four room categories: bamboo cottages, mountain cottages, authentic Thai wooden houses, and grande deluxe cottages. All lodging incorporates natural building materials like bamboo and leaf covered roofs to blend into the natural surroundings. There are over sixty seasonal activities and excursions available, from trekking and horseback riding to mediation and yoga. Phu Chaisai is noted for its gentle Northern Thai hospitality, authentic regional Thai cuisine and open-air spa, which offers exceptional value as well as highly skilled therapists. Phu Chaisai is a perfect destination for travelers seeking tranquility and self discovery as part of a fun and enjoyable holiday. At Phu Chaisai you will discover there is no television in our rooms. You may also discover yourself. Phu Chaisai: because sometimes it’s about how you feel in a place. ... more   less 
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Also Known As:
Phu Chaisai Mountain Hotel Mae Chan
Phu Chaisai Mountain Resort And Spa
Hotel Phu Chaisai Mountain
Phu Chaisai Mountain Resort Thailand/Chiang Rai Province, Asia

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