We spent four days at Casta Diva (CD) and enjoyed it very much. The service wasn't perfect, maybe not quite to five star standards, but I'm very surprised by the negative reviews it has received, Especially the ones that critized the staff's attitude. We found everyone to be very friendly and willing to help. Nothing but smiles from the front desk to the bell staff to the restaurants to housekeeping. There were a couple of small mistakes and inefficiencies here and there, but they were remedied quickly with apologies. Perhaps it should have been better for the price point, but service was far from a major problem.
We found the resort itself to be quite lovely. There is a main building/villa on the lake that houses many of the common areas and a few guest rooms. The other guest rooms are in multiple buildings along the surrounding cliffs. It's a very unique and dramatic set up. But, as many reviewers have mentioned, it does require either a lot of mobility or patience (as you wait for golf carts to pick you up). I enjoyed the hikes that were requried to get around because the views and scenary are so beautiful but we did see a few elderly and very young who were struggling with them. Better signage and design would help too; there was some trial and error required in order to learn the best paths. The spa and the bar in the main villa are simply stunning; we loved spending time there. The gym is small but modern, if a touch on the warm side (same temp as spa).
We stayed in a "penthouse suite" (odd name since it wasn't on the top floor) of one of the closer buildings and we liked it very much. It was quite large, had a great layout, stellar views and a huge, lovely terrace. I wasn't so thrilled with some of the decor choices, especially the very bright purple and gold bathroom, but everything was of high quality and working order. And it was so quiet - a great place to relax and enjoy the views.
We ate at the resort often and found the food to be generally pretty good. I think I liked the huge breakfast buffet the best. I wish it changed from day to day, but there were enough options to mix it up on my own. We preferred dining in the bar over the much more formal restaurant, but both had good food and service, albeit expensive.
My only real complaint with the resort was around car transportation. It was very difficult to get a metered taxi so we were often put in very expensive private cars. I don't know if it's some sort of racket at the hotel or whether it was just hard to get a taxi driver to come to the somewhat remote location, but ended up trapped into paying 2-3x the rate of a taxi on occasion. In some cases it was worth the extra money, as the prviate cars were much nicer and more dependable (always on time, sometimes early). But it would have been nice to have a choice in the matter. It just doesn't feel good to feel like you're being forced into exorbitant costs (30E to Torno, which is less than 3km, 120E to Bellagio - ouch). I'm still glad we didn't rent a car though; the narrow roads are harrowing and we like to have wine with our meals. We used the cheap and convenient ferry service out of Torno on a couple occasions, thankfully.
I'm not sure we would run back to Lake Como. We found it a touch boring, overpriced and hard to get around. But if we did return we'd likely go back to Casta Diva. I'm so glad we stayed there rather than Villa D'Este which is much larger, more expensive and old-fashioned.
- Official Description (provided by the hotel):
- CastaDiva Resort & Spa is a five-star luxury resort located on the east side of Lake Como, in the lovely village of Blevio, only 5 km from Como and 57 km from Milano Malpensa International Airport. The Resort consists of seven villas for a total of 73 rooms plus 2 private Villas and it is surrounded by a luxuriant botanic park over an area of approximately 26,000 sqm. A place of excellence and exclusivity, perfect for a romantic weekend or a week of vacation on the lake. ... more less
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- Also Known As:
- Casta Diva Hotel Blevio
- Casta Diva Resort & SPA Lake Como/Blevio, Italy