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“This is how to host a workshop”

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The Andros Boutique Hotel
Ranked #1 of 1 Hotels in Claremont
Certificate of Excellence
Cape Town Central, South Africa
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“This is how to host a workshop”
Reviewed November 20, 2013

Our company booked the conference room for a full day workshop in November 2013 and what a treat. The staff were extremely helpful, the facilities professional (a slightly dodgy wireless connection but nothing serious) and the catered lunch was so yum the second session of the workshop was hard going :). Once the room was setup they left us to get on with the training and appeared with refreshments exactly on time - the tea time cookies were to die for!

We will certainly be using the Andros conference facilities for future workshops and customer events.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank BeverleyG_1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London, United Kingdom
Level 4 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 22, 2013

Beautiful Dutch-style hotel in the suburbs of Cape Town. 15 minute drive from the waterfront. Lovely, large, clean rooms with large bathroom and own patio leading onto gardens. Filled with antiques, very homely. Excellent food. Staff could not do enough for you to make you feel welcome. More of a homely feel than a hotel. Peaceful and tranquil. Originally, it was a private home and still has that feel about it. Would definitely return. Perfect if you wish to be slightly out of the centre.

Room Tip: I did not see the rooms in the house, but I got the impression the garden rooms were preferable.
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  • Stayed September 2013, traveled solo
    • Value
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Helpful?
Thank Wendyfitzmaurice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waje
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 3, 2013

Friendly, courteous, helpful staff who seem to know Cape Town intimately, from the receptionist to the guard to the maid, helped me find exactly what I wanted to do and arranged for me to do it. I can't recommend this place enough.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Danjuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stellenbosch, South Africa
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 26, 2013

My girlfriend and I had the most amazing time here; if you're looking to relax in style whilst enjoying some tranquility this should be your destination. We arrived in the evening and were welcomed by a lovely receptionist who took outstanding care in making sure we were at home and completely at ease.

The room had everything we needed and more; I never had to call reception for anything because there was nothing that had not already been taken care of upon our arrival.

Before arriving I called to have a bottle of sparkling wine on ice waiting in the room; this was seen to fashionably and the stay was sweeter than the Brut from that first moment.

The hotel has a homey-feel to it, yet I can imagine paying a visit to this place on any type of trip - be it to set a romantic mood, to stop-off for a business trip and to bring the family together for the weekend.

Having slept in a little bit late, we were accommodated for breakfast later than the scheduled time that breakfast is prescribed for. This was done without a hassle and we didn't have to hurry or entertain anything but welcoming faces when we stepped into the garden to have a pleasant buffet under a warm sun.

A wonderful experience from start to finish. What more can you ask for?

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Nick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 5 Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 12, 2013

Staying at the Andros is a very strange experience. I have sympathy with those who found this hotel somehow unmanaged. We booked in in August into the only room available for a 10 day stay in February 2013, so, clearly popular - or in possession of a booking system which did not work properly. We arrived, checked in and asked for a porter to deal with our bags. A very slim young lady appeared and attempted to carry our bags ( around 25kg each) to the room. Not a "porter" in sight. We were staying in a room at around $300 per night - pricey for Cape Town. Very nicely appointed with a private plunge pool.
The facilities were superficially OK but the ablution arrangements were not. The shower was a mere dribble and the toilet did not fully flush on first attempt and took an absolute age to refill the cistern. New knobs on old plumbing! The hot water was so hot as to be dangerous.
In the room, the tv - a flat screen which took ages to boot was totally unreliable. It needed attention nearly every day and was, it transpired, controlled from an adjacent room in which the occupant unplugged our tv feed to charge his/her cell phone.
The staff servicing the room came and went frequently, so that no peace was assured. Average number of "intrusions (sorry I forgot the towels)" was around 4 per day. The strange thing was that everyone on site tried very hard to be charming and constantly enquired whether everything was OK. Well, it wasn't. There was lots of charm but a total absence of management or ownership.
The spa - an attraction for my wife - was closed. "it's being renovated". Why was it still advertised? "Well, we told them to take it off the web-site, but they have not done so...." And so it went on. It would not be overstating the situation to observe that the most competent person on site seemed at times to be the African night security man. Charming, helpful and proactive.
I hope this review causes potential guests to think twice before booking. We will certainly never stay again. 5 stars simply denoted a check list of facilities - certainly not a well-managed hotel. Finally, don't blame the staff - blame the owners!

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
5 Thank fixitfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Level 6 Contributor
101 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 25, 2013

The Andros hotel is located in a nice part of town and has a lovely garden and good rooms- the ones outside are spacious and each with a nice seating outside. The pool was a little cold, beauty salon under renovation yet a sauna will be heated at your request. Reading the other reviews one would expect that all is run fine- unfortunately we had a higher demand and a totally different experience- we see it as a lack of accountability from the owners.

We were for 7 days with a group and experienced all that you do not wish for... One person wasn't able to enter the venue because there was no pick up at the airport, no one from security to open the gate once arrived and then no one at reception to pick up the phone. In the evenings, only one person runs the venue and since they are running around to check rooms, kitchen etc- the reception desk is often empty- plus as they explained "the phone cannot be forwarded" because the manager's office is closed- so many times when we needed to speak to reception no one answered.

The cook is a little unpredictable and so it can happen that you will find out that the kitchen is closed right when it is closed- with them ordering Mc Donald's for you instead (no good restaurant-take aways available).
At the same time the laundry was not fully functioning during some days, meaning that some items were not fully available from there either. Staff did the best they could but with a lack of hands (due to people called in sick and no replacement)
When explaining or complaining about something the common response is that we did something wrong... eg we announced too late that there were going to be more people (just 5 days in advance), the lady arriving late wouldn't have made enough noise at the gate so that they clearly didn't hear her; (nothing about unanswered phone); Apologies weren't made. According to the owner "not my responsibility". Extra cost not at all properly taken care of (eg for the lady having to stay in the nearby hotel).

It is because of the lovely staff that I haven't rated this as "poor". We are clearly not returning.

Room Tip: outdoor rooms have a nice patio
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  • Stayed February 2013, traveled on business
    • Value
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Helpful?
4 Thank tmaria v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxfordshire
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 20, 2013

We stayed at the Andros for the final few days of our holiday in South Africa. It is an excellent small hotel set in beautiful gardens with a lovely pool. Our room was very spacious with a sitting area and a veranda. The bathroom was superb. There were several communal sitting areas that were very well furnished and good wi-fi service. The staff were very friendly and nothing was too much trouble. Breakfast was served in the spacious airy dining room and was excellent.
We didn't eat dinner at the hotel but sampled the bar snacks which were good. There were plenty of places to eat in nearby Claremont and Newlands. It was also handy for the cricket ground.
Only downside was a bit of traffic noise.
Overall impression is of a small intimate 5* star hotel.

Room Tip: Rooms by the pool have a terrace and a view of table mountain.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank PBOxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Andros Boutique Hotel

Property: The Andros Boutique Hotel
Address: Corner Newlands & Phyllis Road, Claremont 7708, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Claremont
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Claremont
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Andros Boutique Hotel 5*
Number of rooms: 15
Official Description (provided by the hotel):
In the heart of Claremont, one of Cape Town's beautiful southern suburbs, The Andros is close to Kirstenbosch, Constantia winelands, and 10 minutes from the city. Furnished in elegant and traditional style, complementing the original features of this beautiful and graceful residence. Enjoy alfresco meals in summer on the terrace or enjoy gourmet breakfasts, light lunches and delicious dinners in the new restaurant, DINE. Relax in the stylish Champagne room or the Drawing room. Four tranquil, luxury rooms in the manor house are stylishly furnished and have garden or mountain views. Set in the gardens are eight beautiful, spacious luxury bedrooms, each with a separate entrance and patio and one executive suite with its own pool. Relax at the pool or spoil yourself with a treatment or a workout in the spa wellness centre with fully equipped gym and sauna. This idyllic setting is the perfect venue for any occasion. The Andros is a TGCSA 5-Star establishment. ... more   less 
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Also Known As:
The Andros Boutique Hotel Cape Town/Claremont, South Africa

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