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“The White Lion that whispered”
Review of The White Lion Inn

The White Lion Inn
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The White Lion Inn
Reviewed March 14, 2013

This pub/b&b is very well located just off the motorway and 10 mins from Solihull. The breakfast was first class. The restaurant whilst some items on the menu weren't available was also very good and well priced, compliments to the chef.

Then we come to the accommodation and this is where it whispers. Yes the room was very small, no chair, bathroom door hinged as to close to the bottom of the bed. TV small yes no bigger than my laptop screen and could have done with swivlling. No ironing board. The back of this wardrobe was falling out. The bathroom lighting could have been more focused on the mirror.

It was clean it was warm and the bed was comfortable.

It wants to minimalist and that's good but for the price it demands some luxury. Better quality furniture and better layout would not go amiss.

It served my needs for 2 nights won't be on top of my list to sleep at when I am back. But I will consider it as a place to eat.

  • Stayed: March 2013
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1  Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 - 108 of 156 reviews

Reviewed March 8, 2013

I stayed here for a work trip, at first glance the accommodaion seemed basic but tastefully done. After a few minutes I realised there was no main light in the bedroom, only bedside lamps which weren't bright enough to be able to do my hair and makeup. So I thought I'd use the bathroom to straighten my hair but there was no plug socket near the bathroom to plug the straighteners into. The tv was also tiny and there was no towel rail in the bathroom and no shelving to be able to put any towels or makeup etc on. Looking under the bed there were huge dust balls and although my room was a fairly decent size, my colleagues said that theirs were tiny. The breakfast was average and the bed was very soft which I hated. I was only here for one night but I can imagine that staying here any longer would be very frustrating. Having said this, the pub itself is very nice and the dinner we had was lovely. Outside there are lovely seating areas around the trees in the garden that would be great on a warn sunny day. I won't be staying again, this place could have been so much better but for the money it's just not worth it!

  • Stayed: February 2013, traveled on business
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1  Thank KalexPlymouth_Devon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

Our second stay at The White Lion, we gave it a second try as the location is convenient to the NEC. Our first stay was clouded by staff not turning up to serve Breakfast, leaving us with the option of no breakfast or arriving very late for a business meeting.
Our recent visit started with no heating in our bedroom on a freezing cold late afternoon, told we had to wait 2 hours for the owner to arrive before it could be sorted. We had to press the staff on duty to telephone for assistance - all that was required was a simple battery, hardly rocket science and the room should have been checked.
Staff try hard but are over whelmed and over worked.
Owners attitude in his own words 'we are here to make money'

  • Stayed: February 2013, traveled on business
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1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raphanoa, Manager at The White Lion Inn, responded to this reviewResponded March 1, 2013

We are very sorry you have felt the need to make this review ,but,we feel that we must point out that the failed thermostat battery was replaced within 20 minutes and not two hours. Unfortunately batteries have a finite lifespan and that they must expire at some point during a 24 hour day !!
With regard to your other comments ,there are two sides to every story, and we all have our own opinions,overwhelmed and overworked are not the words we would use to descibe our staff.Harangued may be a better description !
We are also very sorry that you are not comfortable with us making money as a business and have not met your requirements now on two occasions !
We hope that you will find more suitable accomodation within 3 miles of the NEC in future, that is more suited to your needs and budget.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

We booked on the strength of some good reviews on Trip Advisor. Perhaps our ideas of ‘Very good’ or ‘Average’ are not the same as the majority. I feel almost disloyal in writing this review as the staff and owners are really lovely, they were attentive, friendly and welcoming. It actually wouldn’t take much effort or expense on their part to make this a truly fabulous little gastro pub with rooms. At the moment, however, it is certainly none of these things. I speak as someone who stays in B&Bs priced similarly (around £75-£85 per double room) frequently, so do feel I have experience of standards which are being met across the country.
The location is a lovely village less than 10 mins to the NEC and whilst on a quite busy road there was no road noise in the guest annex rooms and we had a very quiet night. The pub serves good beer in a traditional environment with a modern twist. The cooked breakfast was excellent (apart from the orange juice mentioned by a previous reviewer which can best be described as weak orange squash and absolutely ghastly). There’s a large car park, free Wifi, and a varied and interesting dinner menu (see later).
The rooms are quite small, very simply furnished, almost to the point of being spartan. A few soft furnishings such as a fitted carpet in the bedrooms we felt would really have improved the atmosphere and would make it feel less clinical. The wall mounted TV was ridiculously small (12”) and there was no shaver point in the bathroom; all false economies in our opinion. However, taste in interior design is subjective, and we were not paying top-notch so didn’t expect too much. The bathroom shelf was falling off the wall. A lack of attention to detail here but the real issue for us was the general cleanliness of the rooms which I honestly don’t think had been properly dusted in months. I dropped an earring and had to rummage around under the bedside unit. Oh I so wish I hadn’t. Dusting is not just about a quick flick of a duster on the surfaces you can easily see, but also getting to those areas you can’t see so easily. I then didn’t have to look too much further to realise my coat which I’d placed on top of a low level wardrobe (eye-height) was covered with dust. The skirting boards were the same, the top surfaces of the lamp bases; all thick with dust (and hair). We didn’t notice any of this until the morning or we would have complained. Frankly by then we just wanted to get out and leave quietly. Such a shame. If housekeeping aren’t doing their job properly its up the management to see they are not. Cleanliness, warmth and security are surely the most important basic elements to any successful B&B, no matter what price is being charged.
The pub food menu is large, varied and interesting, with a definite French influence. Sadly we felt the food was rather bland, unimaginatively presented and overpriced for what is was. (£16 for a main course). Only three tables were occupied that night, and the bar area was very quiet too.
I honestly wish I could recommend The White Lion, but feel I cannot. So much about it has promise but a small business such as this cannot survive on friendly staff alone. We will not be returning.

  • Stayed: January 2013, traveled on business
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3  Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raphanoa, Owner at The White Lion Inn, responded to this reviewResponded February 17, 2013

Firstly ,sorry for the delay in responding to your comments.
We take all reviews seriously.
We are sorry you did not appreciate the decoration of your room.The wooden flooring in the outside rooms where you stayed are not just for fashion reasons,but for practicality as well . Fitted carpets would become filthy in no time at all and require replacement every couple of months.
With regards to the menu,our main courses start from £9-25 for locally made sausage,mash and peas, going up to £19-95 for Steak Tartare,with various daily specials as well.We actually offer 18 standard main courses,with prices across the board averaging out at £12-57.
With regards to any cleaning issues,all rooms are obviously cleaned after each visitor. You say that the room was thick with dust but did not realise till the next morning and did not bring this to our attention. You quite rightly say that cleanliness is a basic requirement, and we most strongly agree. Had we been made aware of any issues ,these would have been attended to immediately.
Your comment regarding how many people were using the pub,we find strange,especially for a cold Tuesday evening in the third week in January !
Again,we are sorry you did not enjoy your stay,however ,the first time we were aware of any issues was via this review. Perhaps if something had been said during your visit,these could have been attended to at the time.

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Reviewed January 23, 2013

The three of us arrived after seeing a show at the NIA and I was disappointed not to be given the two rooms in the pub that I had asked for and been allocated by the member of staff who took the deposit. After the owner, Chris ,arrived, I voiced my disappointment at the split between pub and annex with the rooms. This, and a couple of other issues were resolved (we stayed in the annex which is colder but there was snow on the ground and sub zero temperatures) to our satisfaction and our overnight with dinner and breakfast was very nice (keep those plates hot) and enjoyed by all. The pub is in a great location for Birmingham and as it is well patronised offers lots of atmosphere, far better than a soulless city hotel. The owner and his staff were very attentive and customer service is a priority which made for a very enjoyable overnight stay. For 2013 the price of a double has gone up to £85 per room and I will compare this with the £90 per room that we will be paying at "The Nobody Inn" ,Doddiscombleigh this coming weekend. Would we stay again? Yes. The ale is extremely well looked after and served at the correct temperature so worth it (for me) for the ale alone.

  • Stayed: January 2013
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1  Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012

We stayed here whilst visiting the NEC for a show. Firstly I will say that the staff, and management were attentive, and very pleasant. The pub itself is a good place for a drink and a meal. The food in the bar was good-v.good for pub style food, and it seemed very popular with locals, so thats a recommendation. Breakfast was a little basic. We had cooked breakfast with was cooked to order and quite nice. However, cereals etc were a little limited. There were no yoghurts, fruit or breads on display, just a small display of cereal. I'm sure if you asked for specific items the staff would ensure they were available. Breakfast doesn't start until 8.30 at weekends, and if your on a tight schedule, may be too late.
The rooms we stayed in ( in the annex, away from the pub), were quite small, (restricted by planning restrictions I believe), but very clean, and comfortable. Maybe if you want a larger room you should go for one in the pub itself. The first room we stayed in was very cold (R7), the heating couldn't cope with the frost. Staff took on our comments and promised to look into this. We changed rooms and the second night wass more comfortable, and cosy.
Location is very good for NEC. 400 metres to the train station. Trains every 30 minutes, and £1.90 return per person. Its 3-4 minutes each way.
Staff were lovely, Fanfan and Sue were very pleasant and helpful, and very apologetic about our cold first night.
Overall- we could see that a lot of effort had gone into this business. IT isnt perfect, but then, what ever is. Its a good pub in a nice village, with great staff and decent food. Location is ideal fro NEC/airport, just avoid the end annex room (7) if the forecast if for cold weather.
I thought it was slightly pricy at £75 p/room p.n., but the place seemed fully booked so it might not be.

  • Stayed: December 2012, traveled as a couple
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Thank Suddes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

I've been here a few times before and I love it.
I came here for the same reason Smithy goes awol in Gavin & Stacey. A bit of solitude and time to contemplate...and to sketch.
What I like about it, firstly, is it's a traditional village pub in a traditional village and yet it's so close to the station, the airport and the NEC.
It has a great ambience. Log fire, no piped music, the furnishings and decor are traditionally modern, as are the rooms. I stayed in room 4, where I've been before and it's probably where they accommodate the 'single guy'. Room 4 is above the bar and looks out onto the road outside but I had a really good night's sleep in a comfy bed with laundered white cotton sheets.
The breakfast was ample and well cooked too.
I'll be back.

Room Tip: I had a peek into room 5. South facing, nice double bed. Room 4 is ok too.
  • Stayed: December 2012, traveled solo
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Thank Dave6544
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The White Lion Inn

Address: 10 High Street, Hampton-in-Arden, Solihull B92 0AA, England
Location: United Kingdom > England > West Midlands > Solihull > Hampton-in-Arden
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Hampton-in-Arden
Price Range: $122 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The White Lion Inn 3*
Number of rooms: 9
Official Description (provided by the hotel):
A very warm welcome awaits you at The White Lion Inn where close attention is given to ensure your comfort and enjoyment. We are just five minutes from the M42 and 500 metres from Hampton-in-Arden railway station which a five minute train ride to and from the NEC, LG Arena and Birmingham International Airport. ... more   less 
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Also Known As:
The White Lion Hotel Hampton-In-Arden
The White Lion Inn Hampton-In-Arden, Solihull, UK

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