I visited today with my disabled sister and her family, having pre-booked a mobility scooter for 11am. We eventually got it at 11.25, which meant the others were hanging around outside the restaurant wandering where we were. We had also been charged full price at the entrance kiosk for my sister, although the website gives a reduced price. We did eventually get this price difference refunded when we queried it with the staff member who brought out the scooter.
Once we actually got going round the site, we enjoyed seeing all the animals close up (those that were visible anyway!) I was particularly thrilled to see the bears, wolves and tigers so close.
My sister did find it difficult on the mobility scooter, as the paths are very rough in places - maybe because of damage from the winter weather? Also, some of the paths were dead ends with not much room to turn the scooter round. It's not really an attaction I would recommend for disabled visitors - it's a hilly site, so would be difficult for manual wheelchairs too, and there are very few seats around apart from the picnic area, which was over-subscibed today!
There were several staff and volunteers around, who seemed very enthusiastic and knowledgeable - and happy to stop their work to chat, and we enjoyed the otter feeding talk. We did think it would be an idea to have the times of the talks at the appropriate locations as well as at the restaurant entrance, which is not visited by everyone when they arrive.
We were there for nearly three hours, including a picnic lunch stop.
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