Upon arriving after a long car ride we were both looking forward to a welcome greeting, which you would expect if your staying in a hotel, its not unusual expectation, not to be had im afraid, it was frosty and no effort was made to make small talk, we werent even treated to eye contact!! (and this was the start of our wedding)
On the way to our 1st room (Romeo and Juliet) we looked around at all the letters of thanks plastered over the walls, commenting on the good experiences couples had had in the past and we just figured we had imagined the frosty greeting maybe because we were tired.....(when we looked again we realised couldnt find a positive letter one that dated past 2005, some 5yrs previously)
This was the 1st time we met the wife of the management team........but not the last unfortunately as she got much worse over the next 3 days, I actually thought I was on a wind up show and my friends where going to appear around the corner at any given moment saying ''gotta ya'' it was that bad and It did ruin our wedding for us and our famillies that had also booked rooms.
It has took me since easter (3rd April 2010) to calm down and write this review objectively. With the exception of the young blonde lady on the bar that weekend all the staff where extremely rude, it is a family managed hotel which is not at all professional.
One bizarre example, on its own not a problem, but with everything else it just made it look a like a unfunny secene from ''Faulty Towers'' was that they saw fit to eat their family evening meal in reception every night..
When we complained about the noisy plumbing and tatty decor, ie curtains falling off the rails and bed drapes falling down in the Romeo and Juliet suite we where told by wife of the team well you have booked the cheapest room!! and offered the Francesco and Paulo room at a surcharge of over fifty pounds more, what a cheek !!
( We accepted the new room as it was lovely (Francesco and paulo) even though not cleaned properly, ie sweet wrappers, hair clips and underwear in all the drawers) but What upset us more was that they didnt even deal with the problem or acknowledge our complaint but just stiffed us for more money and were very rude with it!!
The day of my wedding I needed to iron a satin jacket to go over my dress, the iron in the new room was sticky/burnt, ok not to much of a disaster and a problem that could be fixed easily with house keeping/reception but on seeing whom was manning reception I choose to solve the problem myself, as didnt want to be upset on my wedding day by that horrid woman yet again..so with 5 other rooms booked out to our families I started ringing round for a clean iron... ALL 5 AND MINE WERE IN THE SAME STATE !!!!
So husband to be went to reception to deal with this matter and guess what no more in house keeping .... he had to suggest it may be a good idea to get one from an empty room and deliver it to us, one came eventually, but in the same state and still with no apologies or acknowledgement of the grief we were having to put up with.
With the clock ticking I attended my wedding without half my intented outfit, cold and rather hacked off!!
Church was lovely and so was service ect, but I just didnt want to go back to the hotel, food was ok cant complain..but it did come from an outside catering company as we saw the van outside on the way back in from our service.
This hotel and the staff where a joke and couldnt be even turned around by the hotel inspector, my only regret is that my father payed for all the extra rooms and the food, and if it had been us paying we would of not payed them a single penny.
- Official Description (provided by the hotel):
- Located on the Scottish / English border, Gretna Green is world famous for its runaway marriages and in the mid nineteenth century there was much rivalry between the various marriage house proprietors ... The Gretna Chase Hotel was built by John Murray, an extremely successful businessman in the marriage trade, and tenant of Allison's toll-bar. Completed in 1856, Murray built the hotel opposite the toll-bar. It proved very popular with clients, being the first in the area to offer stabling for horses. Today, The Gretna Chase Hotel offers modern amenities, but retains much of its original character. All bedrooms have pleasant views of the surrounding countryside, and public rooms are furnished in a style in-keeping with the age of the hotel. Fully licensed, privately owned and completely supervised by the owners, this small but extremely comfortable hotel offers the discerning guest a carefree informality away from city pressures. We would be delighted to show you around the hotel by appointment , to highlight all the facilities we have to offer and discuss your personal requirements. ... more less
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