We decided to try and get a room here for the night after a lengthy journey North from the South of England. On entering the reception area, we found 3 people eating a meal at a small table out front - it transpired that one of them was the receptionist - Well, I say "receptionist" but we have never experienced such a frostiness before in any establishment - Clearly she was miffed at her meal being disturbed. Our attempts at polite small talk were futile - Indeed had it not been for the fact that we were very tired and had nowhere else to stay, we'd have walked out at that point. No mention made of breakfast times (or indeed whether we would even receive any at all ! ). We were both mortified by the rudeness of the woman. On moving through to the bar, we found the staff there to be less than on the ball too. Food was very bog standard, no frills but edible. Surprisingly, our room was very nice but the whole experience was ruined by the unwelcoming attitude of the "matron" on reception on the night of our arrival. There was a really horrible "feel" about the place that night. When we checked out the next day the young lady on reception couldn't have been more pleasant. Just prior to writing this review, I read the other reviews on here and was appalled to find that previous guests have had similar experiences, stating the person at fault is actually the female owner - Now how bad is that?!!! We certainly would not return here which is a shame because it's a nice enough place
- Official Description (provided by the hotel):
- Located on the Scottish / English border, Gretna Green is world famous for its runaway marriages and in the mid nineteenth century there was much rivalry between the various marriage house proprietors ... The Gretna Chase Hotel was built by John Murray, an extremely successful businessman in the marriage trade, and tenant of Allison's toll-bar. Completed in 1856, Murray built the hotel opposite the toll-bar. It proved very popular with clients, being the first in the area to offer stabling for horses. Today, The Gretna Chase Hotel offers modern amenities, but retains much of its original character. All bedrooms have pleasant views of the surrounding countryside, and public rooms are furnished in a style in-keeping with the age of the hotel. Fully licensed, privately owned and completely supervised by the owners, this small but extremely comfortable hotel offers the discerning guest a carefree informality away from city pressures. We would be delighted to show you around the hotel by appointment , to highlight all the facilities we have to offer and discuss your personal requirements. ... more less
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