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S T
Hong Kong

Just Relax there....

4.0 of 5 bubblesReviewed Aug 31, 2011
What you see is what you get, you can get the exact same thing as the pictures showing in V Villas Hua Hin 's offical website.
Large Private villa with luxury rooms and designs, private pool, sun deck, Bose stereo, public infinity pool, close to the beach........
It was such a villa that did help my mind and body totally relax......

Friendly staffs from front desk, housekeeping, spa, restaurant and of course our butler....I miss their smiles which they all had. Thanks my 24hours butler and his teammate. Thanks for the help by giving me the wonderful birthday memories with the complimentary birthday cake, daily snacks, drinks and more...

My only complaints: The jacuzzi had some strange smell, and there wasn't any towel smaller in size available in bathroom. I don't like their shampoo and condtioner, the hair washing process took me a lot of time.

Tips for Travellers: 100-150 baht by taxi to Hua Hin Night Market (Nice seafood: Giant Tiger Prawns, Lobster and more)
Date of stay: July 2011
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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MeedeeVIE, Manager at V Villas Hua Hin MGallery Collection, responded to this review
Responded Sep 6, 2011
Hi there,

We really appreciated your comments and rest assured that we have taken them on board and adjustments are being made. Engineering team are now looking into the odor of the jacuzzi and house keeping are considering the amenities on offer in our villas.

Thank you and we hope that we will have opportunities in the near future to give you that total relaxation again.

Sincerely,
Quality Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 5, 2011

From the moment one walks into V Villas in Hua Hin you forget all the stress of everyday life. You enter a gorgeous secluded contemporary yet luxurious property where all your senses are tantalized.

My one bedroom pool villa was stunning. A home away from
Home - completely detached from the world. Not a soul in site. Soaking up the sun rays by the stunning private pool, the comfie bed, the bathroom, the living room... Our 24 hour butler service... All of it!!! Divine!!! I thank all the staff at V Villa hua hin for making our stay an extremely special one!

Date of stay: June 2011
    • Value
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    • Service
1  Thank stellapapas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MeedeeVIE, Manager at V Villas Hua Hin MGallery Collection, responded to this reviewResponded July 7, 2011

Hi stellapapas,
The pleasure was our to serve you and we are so so so happy that you love your stay as much as we love providing it. You just made our day!
Thank you
Quality Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 21, 2011

I am often in Bangkok for business and sometimes stay on for a couple more days if times permits. I decided to try out Hua Hin, persuaded by the hotel's website.

I stayed there for 2 nights

The villas were superb! Very Spacious, and well designed. The rooms were of an excellent quality you can really see the effort they have put in to the place. The location and the beach couldn't have been better.

However, there were room for improvement. The service is not quite of what you would expect from a hotel of this standard. Service was rather in-experienced and sluggish.

I had a great time there and will definitely be back, where I hope the service would be imporved. If this aspect is sorted out I feel that the V Villas could be one of the top hotels in Hua Hin.

Date of stay: June 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank dkkd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MeedeeVIE, Manager at V Villas Hua Hin MGallery Collection, responded to this reviewResponded June 24, 2011

Hi there Londoner!

Thank you so much for your fair comment, we really appreciated it. For the service part I've contacted with the concerned department and they are working on it. I assure you that a huge improvement will be in place for your next visit.

We look forward in welcoming you again.
Have a great weekend!
Quality Manager

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Reviewed April 11, 2011

This hotel might look good but beware. It is in a very urban area, next to a noisy road. It doesn't help that they are building a huge hotel right next to it at the moment!
The villas might look good but there is a problem with sewers and the jacuzzi/bath does NOT smell good.
The service is below standard, staff are nice but do not understand English very well. Ordering breakfast can be painfully long...Housekeeping is also not very efficient : they clean....selectively and they like to" play" with the chemicals in the private pool. One of us was burned when they did not tell us that you are not supposed to swim for 4 hours afterwards!
V Villa is a pretentious concept that just does not deliver. It might look like luxury but it is like a BMW with the engin of a tuktuk!!!

Date of stay: February 2011
  • Trip type: Traveled with family
    • Value
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13  Thank voyager95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QSM_VIEBKK, Manager at V Villas Hua Hin MGallery Collection, responded to this reviewResponded April 19, 2011

Dear Valued Customer

Thank you for your comments concerning your recent stay at V Villas Hua Hin, we appreciate your comments. I am sorry to hear that your experience failed to meet your expectations, please accept my sincere apologies.

Staffs are now undergoing training courses (especially house keeping) on chemical related issues and the smell from the sewers are now under investigation.

I hope that you will give us the opportunity to welcome you back to V Villas Hua Hin in the future and we are more than happy to receive any further comments.
Please contact: Wanida Tardivel at wanida@viehotelbangkok.com

Sincerely,
Quality Manager

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Reviewed March 22, 2011

Been there in December 2010. After reading so many reviews about the construction, I made a special request to stay in the quiet site. Once I called to reconfirm this, the reception answered with ignorance voice (after calling there a few times, I realised that ignorance or flat voice is the unique reception style here)
Though how ignorance they were, the staffs there managed to book the room on the quiet side for us. The 2-bedroom villa was luxurious, the master bedroom and the pool was spacious. The living room was big. However, the second bedroom was very small and a bit under-maintenance (with ants) , no television, had to walk to living room to do so.

The staffs at the restaurant were very nice, also the food. The butler was fine but still far from 6-star service.

I will recommend my friends to go there if they got it at really bargain price, the villa itself is luxurious (except the second bedroom). And as they claimed themselves a 6-star, I'd rated it lower than that

Date of stay: December 2010
  • Trip type: Traveled with family
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    • Cleanliness
    • Service
11  Thank Pan1978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QSM_VIEBKK, Manager at V Villas Hua Hin MGallery Collection, responded to this reviewResponded March 23, 2011

Dear Valued Guest

Thank you for taking the time to tell us about your experience at the V Villas Hua Hin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At V Villas Hua Hin, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Quality Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 3, 2010

Stayed there for 2 nights over the weekend.

The villa itself is excellent but beyond my expectation - very new, with nice modern tropical design. A lot of effort has been made to ensure this is a top-notch resort.

Service is enthuastic but far short of the excellent level that you would expect in a Banyan Tree, Four Seasons or Ritz Carlton type resort. Probably need an experienced manager to guide the staff.

The biggest problem here is the construction - it is 24 hours non-stop on the left hand side, with some minor constructions on the right.
The hotel was gracious to put me on right side as requested, even though it was a 2-bedroom villa. Much more privacy and much less noise.
I imagine it could be a very different experience on the other side.

Although the construction is something the management could not avoid - I felt they really shot themselves in the foot by scheduling non-essential maintenance work around the pool over the weekend in the daytime when they place is packed.

Imagine a bunch of noisy, shabbly dressed workers squatting around the pool packed with guests with large areas condoned off. Not the scene you expect at a five-star resort on a weekend.
Strangely, there was no maintenance work on Monday, when the resort was much less crowded.

We also had gardeners intruding into our supposedly private villa early in the morning. At least they could have warned the guests or tried to schedule the garderning when the villas are not occupied.

In all - great hardware, but so-so service.
Definitely needs an experienced manager who has run a high-end luxury resort.

Date of stay: July 2010
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank EllieCh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QSM_VIEBKK, Manager at V Villas Hua Hin MGallery Collection, responded to this reviewResponded August 18, 2010

Dear EllieCh,

Greetings from V Villas Hua Hin!

Thank you for taking the time to tell us about your experience at the V Villas Hua Hin managed by Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At V Villas Hua Hin, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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