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Overview
Cabin -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Lanreath, Cornwall, England

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

A TripAdvisor Member
1 review
“Dirty Lodge and Blue Chip didn't care.”
Reviewed 5 weeks ago for a stay in April 2018

We stayed at this lodge to get away from it all after two bereavements in the family. Arrived on a Friday and were immediately disappointed at how dirty the lodge was. It wasn't just dirty it was filthy with very low standards of cleanliness. We complained on the Saturday morning and were told that nothing could be done until the following Monday but we could move to a different lodge. We didn't see the point of this as it would have been the same cleaning team and we would have had to repack and unpack again. We then bought cleaning products at our expense and cleaned the lodge properly. On the Monday, a member of staff from another site arrived and agreed that it hadn't been cleaned properly. At the end of our holiday we complained to Blue Chip and they basically agreed that it hadn't be cleaned to there usual high standards but tough we've got your money and we aren't giving you any compensation. To them the fact that you have a hot tub is the be all and end all. The internet connection is also very poor and hence the chances of getting a decent amount of TV channels is also bad. Avoid this site altogether. This was the worst holiday we have ever had in Cornwall even though the weather was good and we have been to many and various locations. The roads leading to the site are also very poor and I would recommend a 4x4 vehicle.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 19, 2018
Thank you for taking the time to review your recent stay at Stonerush Lakes.
We are sorry to hear that you have had a less than perfect stay.
The site has informed us that they offered to re-attend the property for you but this was declined and they also mentioned that a complimentary meal in the restaurant was offered as an apology but don't believe this was accepted.
We pride ourselves on delivering an excellent level of customer service and we are sorry that on this occasion we fell short of your expectations. Kind regards, Blue Chip Holidays
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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2 guests
Adults2
Children0
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