I have driven past this tea room once before but last Sunday (May 5th) I decided to go in for a cup of tea with my mum, daughter and two young grandchildren. It seemed fairly busy but there were a couple of empty tables albeit not cleared of dirty cups etc. My mum sat at a table with the children whilst my daughter and I went in to order. We stood at the counter and a lady came out of the kitchen, took something out of the chiller cabinet, totally ignored us and went back in the kitchen. A moment later a young girl came out from the kitchen carrying a tray of drinks and also ignored us. Even though they were busy an acknowledgement would have been courteous. It took almost 7 minutes before anyone even spoke to us. We ordered tea for three and waited at our table. Whilst we were there the lady on the next table asked if her teapot could be topped up as she had drunk it but was still waiting for her toasted tea cake which had failed to appear.The older man serving her apologised and returned with a fresh pot of tea. Her tea cake followed a few minutes later and was burnt and I would have been embarrassed to serve it. I watched another customer clear his table and take his dirty dishes to the kitchen at the same time an old dog (a resident) wandered into the kitchen. Not good on a health and hygiene front. After a 25 minute wait, an extremely bored 18 month old grandson and no sign of our tea I decided to ask for my money back. I had to wait in line to do this too. Some ladies, who were just ordering tea and cake , were given their cake at the counter by the older man, who joked it might be six o'clock before they got their tea (it was currently 1.40 p.m). That was his joke, which I felt would have been funny had it not been quite truthful .The older man also said that it was a ridiculous situation and they should have more staff .When I asked if I could have my money back , the man was very apologetic and offered me a drink on the house . I explained that I didn't want a FREE drink but any drink. I took my money and left . With the right amount of staff I'm sure it could have been a different situation. The 2 ladies in the kitchen need to learn a few basic manners when dealing with the general public. A mere *Good afternoon, I'll be with you as soon as I can " would have sufficed but totally blanking your customers is not acceptable.The older gentleman on the other hand was charming and was doing his best even though (as the older lady in the kitchen put it) "We have help but not the sort of help we need " referring to the older man. I have written on Tripadvisor a few times but never in a negative way, as I'm usually a firm believer in "If you don't have anything good to say it's best to say nothing at all ", but felt that maybe an honest appraisal from a customer might get them to address their staffing issues.
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