Just back from a weekend in the Falls Hotel and although there are so many lovely parts and features to this hotel. I think they failed on some very important aspects.
On check in we were told where our room was, no mention of the restaurant location, times for breakfast dinner etc, same with the spa and pool area.
Our room was at the top of the house, it was very dated and quite cold. The TV was so far away from the bed you had to walk half way across the room so you could change the channel with the remote control! Again on check out, we weren’t even asked if we enjoyed our stay, just a ‘thanks folks’ as if it was all good. Staff friendliness was a key part of what the Falls sold and over the weekend, I didn’t experience any of that at all I am afraid.
Until all rooms are at a par, I think a different rate should be quoted because where we stayed and what the website promote were two very different things.
Breakfast was great, good variety and really tasty. The spa area was great with such a lovely sauna room and the outdoor hot tub was fab.
The location is just gorgeous with views of the cascades and river but I think the place needs an injection of consistency to make it more appealing.
- Official Description (provided by the hotel):
- Formerly the Manor House of the local gentry, the history of the Falls Hotel is intertwined with that of the area, with many local legends being associated with it. Relax and unwind in the renowned Dylan Thomas Bar. The Grounds of the Hotel extend to 50 acres of gardens, woodland and glen. Its river walks and woodland pathways offer a haven of peace and tranquility, yet it is only 30 minutes away from the booming county town of Ennis and 50 minutes away from Shannon International Airport. ... more less
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- Also Known As:
- Falls Hotel Ennistymon