We booked through a third party & paid the same rate as family members who booked directly through the hotel as we were attending a family wedding. Our room was dated, dirty stained carpets & walls, bed linen looked very dated & the bathroom stank of a very bad odor. We contacted reception & a staff member came to our room & explained as we booked through a third party this is why we were offered this style of room. I explained that we frequently use third party to book hotels eg: Groupon deals & we have never be offered a room to a low standard as this. Our family members room was updated & modern & more importantly stain & smell free. In the end we were offered to choose from 3 other rooms that were not much better as the one we had been given. We offered to upgrade & pay more money to get a modern room. By no means were we going to subject our infant to a low hygiene room. The staff said that our breakfast would be a compliment for the inconvenience but the extra money we paid was the cost of our breakfast.
- Official Description (provided by the hotel):
- Situated on 450 acres of wooded countryside, The Inn at Dromoland features a fully equipped health & fitness club, an indoor swimming pool and newly refurbished rooms overlooking the Shannon Estuary. There is free private parking and the hotel is just 10 minutes from Shannon Airport. It is situated on the renowned Dromoland Estate and is part of the Dromoland Castle family. A range of Clare attractions are located nearby including the Dromoland Estate as well as Bunratty Castle & Folk Park, Craggaunowen and Ennis town. We invite you to explore our extensive range of special offers which range from Midweek and Weekend Breaks, Family Breaks and Luxury Package Breaks.The team at The Inn at Dromoland look forward to welcoming you and ensuring you have a relaxing and enjoyable stay. ... more less
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- Also Known As:
- Clare Hotel Newmarket-On-Fergus
- Clare Inn Hotel And Suites
- The Inn At Dromoland Ireland/Newmarket-On-Fergus