Stayed here end of December 2012 with my family. We must have got the three worst rooms in the hotel. They were musty/fusty, dirty and the bathroom doors didn't close in two of the rooms. I did make a complaint and the Accomodation Manager (I think) came to see me. She agreed with each and every one of my concerns and wanted to move me to another room, however as we had three rooms, all beside each other, I didn't want to move as she couldn't move all of us. She said she would speak with somebody else about my complaint, but we never heard from her, or anybody else, again.
I would NEVER stay here again and would NEVER recommend this hotel to my worst enemy.
The only plus is that the staff were wonderful, friendly and very attentive (except for Acc. Mgr).
The dining room and bar staff were exceptional.
Mary, Co. LouthMore
- Free Wifi
- Free Parking