My husband and I ate here today, I could write loads but will just stick to few main points
- pub/restaurant venue is lovely, although designed more for food rather than a drink
-service was exceptionally slow, it was not full and there were 3 waiters/resses and one male presumably the manager working, our soup bowls weren't cleared for 18 min after we'd finished.
-we weren't advised of the set menu and only realised it was available when a waitress told the table beside us
-we both ordered sandwiches, mine was a goats cheese and roast pepper melt on a floury bap with basil and pesto dressing. When I asked the waitress what was served with it for €9.15 she said nothing but the bap so I ordered wedges (extra €€). My sand which came with a massive side salad which, I wasn't advised of and resulted in food waste!! My main gripe was that there were no roasted peppers in the sandwich just the bap with goats cheese. The goats cheese was delicious. I tried to get the waitresses/ managers attention but no one came and asked us if we were happy.
-simply then my husbands ham cheese and onion on ciabatta was burnt and rock hard. Again no one came to ask us if we were happy with the food. His chips were delicious however again he wouldn't have ordered them if he was advised that it came with a large salad when asked.
-we noted the table beside us complaining when paying also.
- when our dishes were taken, the waiter didn't ask us was everything ok
-we asked for the bill and after putting the money through the waitress asked us if everything was ok and then I had the opportunity to explain how disappointed we were only to be responded with 'sorry' and she walked away-full stop, no explanation no genuine regret. I genuinely don't blame that girl, she seemed to be capable and was very good with other tables she seemed assigned to, she was just unfortunate that she took for our bill but it was obvious that staff have not been informed in how to deal with dissatisfied customers, although I did note her talk to the manager after what I'd said and he never approached us but who knows maybe they weren't discussing my complaint!
I write reviews for many restaurants for various reasons and its been a while since I've had such a disappointing experience.