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“Lovely premises , Terrible service”

Clancy's Bar & Restaurant
Ranked #1 of 5 Nightlife in Youghal
More attraction details
Attraction details
Owner description: With an impressive selection of beers, wines, whiskeys and cocktails, Clancy's is among the premier locations for a good night out in East Cork-whether it's to meet up with friends, celebrate a special occasion, enjoy the live music or catch any and all international sporting events on the bar's flat-screen TVs. The beauty of Youghal speaks for itself-where Cork meets Waterford, where the Blackwater meets the Celtic Sea, and where strong traditions meet the present day. There's no better way to take in that beauty than with a walk along the Strand. And while you're down here, call into Clancy's for a bit of refreshment-be it at the bar, in the dining room or in our beer garden.
cork city ireland
Level Contributor
75 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
“Lovely premises , Terrible service”
Reviewed August 28, 2013

My wife and i went there 3 times during the summer since it relaunched and were impressed with the no expense spared finish to the whole building but sadly thats the best it got.
The staff have no experience and even less interest in serving there customers , On 2 occasions when the place was nearly deserted it took over 20 minutes to be served 2 cups of coffee by waiting staff that seemed to be aimlessly wandering around and chatting amongst themselves.

On a Wednesday night with 8 customers in the bar it took 12 minutes from the time of ordering a pint of Budweiser plus 1 coke to be given the drinks, The staff seem to have absolutely no experience in bar work and even less interest
We were going to have a family meal for 5 there one evening but decided on past experiences to go somewhere else and we would reccomend that unless you are willing to wait 20 minutes for a coffee when there are only 4 customers in the whole building to avoid the place completely.

Visited August 2013
Helpful?
1 Thank kenrickfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padraig H, Owner at Clancy's Bar & Restaurant, responded to this review, September 9, 2013
Hi Mr. Kenrick & Family,

I am responding to you regarding your experience at Clancy's a few weeks ago. I remember you and your family clearly and I was the person who personally remade your Latte's which I obviously did not charge you for! I apologized profusely and spoke to you in length about the fact that we are a new and large establishment and that we are working as hard as we can for good customer service. In relation to our lattes, coffees etc. we were finding that they were not always prompt so we actually changed our machines about 10 days ago to rectify the situation as going from one side of the Bar out to the Beer Garden particularly when extremely busy was not practical. I appreciate that when you were there it was slower and this should have not been the case and with the 'New Machine', this has not only made execution to the table faster but kept the drinks warmer. We are working continuously on customer service which has taken us a while as with previous establishments I have owned, this is my one area that I strive to get right.. I thank-you for your time and your review!
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37 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Cork
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Fantastic addition to Youghal's social scene”
Reviewed July 1, 2013

Clancy's bar was recently opened and provides a new and very welcome attraction to Youghal. No expense was spared in renovating the premises to a superb standard. It boasts a mouth-watering array of drinks to include cocktails.The decor based on a funky railway theme is unusual and the cleanliness/hygeine is 5 Star. A limited menu is currently available but this is changing in the very near future to a full daily menu. A very friendly proprietor and staff ensure that your experience in this fantastic bar will be a pleasant one. There is a substantial outside seated area also where on a nice day one can indulge themselves sipping a drink overlooking the wonderful sea views. What a wonderful addition to this lovely seaside town.-Full marks to new proprietor Paraic,manager James and staff.

Visited June 2013
Helpful?
4 Thank deciesman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padraig H, Owner at Clancy's Bar & Restaurant, responded to this review, September 8, 2013
Thank-you very much for your kind review and taking the time out to write such nice words about Clancy's. We hope to see you again...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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