My wife and I have been looking forward to staying here for a while now so when the opportunity to book a "Valentines Retreat" arose we grabbed it as it was our first Valentines together as a married couple and we thought we would do something special.Turned out to be a big mistake. The deal we booked was marketed as a "Valentines Retreat" but there wasnt a shread of evidence in the hotel that it was even Valentines Day. There weren't any decorations or anything. The restaurant didnt even have the feel of Valentines as any other restaurant would on this evening. We were very let down at the lack of atmosphere in the hotel for our break and this would be our major complaint with the hotel. Why market it as a "Valentines Retreat" and then do nothing to back it up?
This wasnt our only complaint though. Upon arrival to the hotel we parked in the carpark and proceeded to the pick up area for the shuttle bus. The porter passed by in a car, stopped to inform us that he would be back in a minute to escort us to the hotel. This he did, and was extremely feiendly and polite and as the first point of contact he set up a precedent that was not followed. Check-in was very unfriendly and in no way welcoming. No questions asked of us, just told what room we were in and time of breakfast. In general, most of the staff were not overly friendly or in any way welcoming apart from the porter and the maitre'd of the restaurant.
Breakfast was served in the restaurant and we were informed that it was a buffet and to help ourselves and that waiting staff would be along with tea and coffee. We went to get our food and found it very difficult. Now it was busy at this period but there was no control of flow of people through the buffet area and we observed people queuing for items from all sides and turning bumping into each other and so forth. The waiting staff refused to acknowledge our existance at the table. We had to get up and find someone to get hot beverages for our table.
Dinner at the hotel wasnt too bad i have to say. Although we did find that our first two courses seemed to be rushed out to us and our dessert seemed to take ages to arrive.
The room we stayed in was nice and very well appointed and we had no complaints in this regard. The spa also is nicely appointed and nice and bright and the outdoor/indoor infinity pool is definitley worth a go. Checkout was much better than check in but still lacked that customer service quality you would expect from a 4* hotel like this. The same porter brought us back to our car, and once again he prevailed to be the customer service champion of this hotel.
Overall we were let down by our stay, and found that it did not meet our expectations although it had the capacity to do so.
- Official Description (provided by the hotel):
- Farnham Estate Spa and Golf Resort brings centuries of the very best of traditions - hospitality, welcome, natural beauty - and blends them with contemporary comfort and service, creating a destination unlike any other in Ireland. The moment you enter the driveway at Farnham Estate, you are greeted by acres of rolling countryside and a peaceful haven that can not fail to capture the spirit of relaxation. Located in the heart of this magnificent estate, just 3 km from Cavan town, is a world class Health Spa and the very stylish Radisson Blu Farnham Estate Hotel. Inside and out, Farnham is a playground for the senses. From the softest fabrics to the most delicate local ingredients, every detail has been carefully chosen to create a sense of total well-being. Guests may come to Farnham to experience the Health Spa. They may arrive in search of fine cuisine and stunning wines. Or some of the most beautiful suites in Ireland. But whatever they seek at Farnham, they will leave having rediscovered a sense of peace and harmony. ... more less
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- Also Known As:
- Radisson Blu Farnham Estate Hotel, Cavan Hotel Cavan
- Radisson Cavan
- Cavan Radisson