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“Very Very Disapointed With Service in This Hotel....”

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Cavan Crystal Hotel
Ranked #2 of 4 Hotels in Cavan
Certificate of Excellence
Monaghan
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Very Very Disapointed With Service in This Hotel....”
Reviewed January 12, 2011

Decided to Stop at the Cavan Crystal Hotel on Tuesday 11th January with friends after a long journey from a funeral in Longford. Arrived at 8.25pm only to find there was no food available as they stop serving food at 8.00pm!!! For a Four Star Hotel this was quite disappointing. They Eventually told us we could have soup & sandwiches. Ordered four toasted sandwiches at 8.35pm and did not receive them until 9.30pm. The Staff were not very friendly and we just felt we were putting them out of their way.. This Service is not acceptable in the current climate we are in. Would definitely be in no hurry back to this hotel…..

  • Stayed January 2011, traveled with friends
    • Cleanliness
    • Service
Helpful?
5 Thank Vincieon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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706 reviews from our community

Traveler rating
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    222
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 26, 2010

I stayed in this hotel for a wedding. The hotel itself was lovely decor and interior wise. On check in the lady at reception was not
Very friendly and found it hard to smile which was a bad start. The other staff weren't too pleasant either it seemed to be a chore for
Them to smile. Everything was work orientated with them and we were just another number. Food was great. No roomservice at
All in the hotel which is terrible considering paying 140euro for the room! It doesn't take alot to make a few toasted sandwiches!! The stay was a good one due to the company I was with but I wouldn't pay to go back here again because there's far nicer places for less and there friendly. Also the fact that management hasn't replied to any of these posts is evidence of
Poor customer services they dont seem to be very well managed.

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jurbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 11, 2010

Stayed here on two occasions this year, during August and over the Bank holiday in October. On both occasions the hotel was full and the service was very good and we availed of very good deals for B&B and dinner. The staff on reception and in the restaurant and leisure centre were all very helpful. The breakfast is perhaps one of the best we have had with a great variety to choose from and all cooked to order. The dinner is exceptional with various additional appetisers between courses. Children are very well catered for also.
The leisure centre is very nice with a variety of exercise machines and a large pool, Jacuzzi etc and is maintained very well with very pleasant staff.
Perhaps not so much to see in Cavan town but a great base to explore Cavan and surrounding counties and only a short journey to Enniskillen. Check out the Marble Arch Caves.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 7, 2010

I have just returned from a weekend at the Cavan Crystal Hotel. On checking in the Receptionist was both efficient & friendly. Our room was lovely and very well heated, the weather was quite cold. During our stay we were offered towel changes both morning and evening & a daily newspaper was left outside our room each morning. Our evening meal was very nice as was the breakfast. The staff in this hotel are friendly and very helpful. I would definitely stay at this hotel again.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MiseEire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sligo, Ireland
Level Contributor
3 reviews
Reviewed October 11, 2010

Stayed here on business and was certainly impressed. The rooms were fantastically equipped, firendly staff, and the food in the restaurant was out of this world. Well worth a visit. I will definitely be going there for leisure sometime soon.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sligo_Gal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tipperary
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 31, 2010

Stayed here with my husband for a 3 night B&B and 1 evening meal. Really nice hotel - Good location, very clean, staff nice, food very good. We also booked 1 spa treatment and this was also very good. My only fault was that the hotel seemed to lack any kind of atmosphere.
I would recommend this hotel, but to family and older couples.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phil-tipperary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
co galway, ireland
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 26, 2010

stayed there for two nights with friends. all staff (bar one) were extremely professional and friendly, very welcoming.
was a busy weekend due to the music festival & a wedding, but this made no difference to the standards.
the food in the restaurant was amazing, we were not expecting it at all. great menu and quality. it felt a small bit rushed between courses due to the fact that they were expecting a large group after us, but that was forgiven!
cavan is a lovely town with lovely people, we will defiantely be back!

  • Stayed August 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irishtravellerxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cavan Crystal Hotel

Property: Cavan Crystal Hotel
Address: Dublin Road, Cavan, Ireland
Location: Ireland > County Cavan > Cavan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Cavan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cavan Crystal Hotel 4*
Number of rooms: 85
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