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“Probably one of worse hotels ever!”

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Cavan Crystal Hotel
Ranked #1 of 4 Hotels in Cavan
Certificate of Excellence
Reviewed June 17, 2013 via mobile

So disappointed I gave this place a second chance! Stayed here few yrs ago - it was so over priced and a hotel that doesn't have yogurts on Sunday morning after a wedding!!! Disaster! Had family occasion here lately - loads dead flies on window cills while we ate and staff and management never seen them!!! On all 4windows! Children told there's no more bread rolls! And asking for orange squash was frowned upon! Lamb tough as old boots and to top it off staff rude and disagreeing with each other in front of public - totally unprofessional and I would avoid this hotel at all costs!

  • Stayed: June 2013
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6  Thank totsMayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this reviewResponded June 29, 2013

Hi,
Thank you for taking the time to post your review following your recent visit to us.
I was sorry to learn that you found your visit unsatisfactory and I would be anxious to deal with the issues you raised directly with you by e-mail. Accordingly my e-mail is joeobrien@cavancrystalhotel.com and I would be delighted to hear from you.
In the meantime thank you for bringing this matter to our attention.
Joe O'Brien.

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595 - 601 of 826 reviews

Reviewed June 17, 2013

This is a lovely hotel - very good four star property, great location just outside the town and only a 15-20 min walk into Cavan town centre. Ground floor is beautiful - big open lobby with lots of seating, a very sophisticated bar and lovely restaurant area. There was no bar food available on the night of our stay but the hotel emailed and called me in advance to let me know that only the restaurant would be serving food, which was a very nice touch. The bedrooms are lovely - large sized with a good sized bathroom and very comfortable bed. Only complaints would be the tv, which was old and bulky - this is a personal gripe of mine, I really don't think there should be a hotel bedroom (particularly a four star !) without a flatscreen. They are no longer expensive or cutting edge, so no excuse for this. Also, our room was on first floor, just over a big yard to the rear which had several lorries parked under our window. One of these was started early in the morning and did disturb us, so maybe a higher room would have been better.
Staff were what really made this hotel - everybody from reception to security to bar staff and restaurant were well trained, professional and courteous. Breakfast was probably the best managed service I have ever encountered in any property I have ever stayed in. The room was extremely busy with lots of staff buzzing about, but no-one was flustered, everyone had a job to do and were doing it exceptionally. The restaurant supervisor was doing an amazing job and the whole team were like little ants. Breakfast is cooked to order and was faultless ! Plenty of everything and served promptly. On the way out the service staff cheerily thanked us and wished us a good day - I was very impressed ! Overall, this is terrific property with great staff and very good facilities. They do have a leisure centre and pool too, but we didn't visit as we only stayed for one night.

Room Tip: Ask for a room high up, as our room on first floor was just over a big carpark with lorries that dis...
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  • Stayed: June 2013, traveled as a couple
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3  Thank hotelstays1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this reviewResponded June 22, 2013

Hi,
I was delighted to hear that you found the hotel, its facilities and service satisfactory and thank you for taking the time to post your review to that effect following your visit to us.
I am pleased to say that we are introducing a new bar food menu next week which will be available every day and evening of the week and I do you hope you will be with us again soon and be able to sample that menu.
In the meantime thank you for your positive review and hopefully we will see you again soon.
Kind regards,
Joe O'Brien.

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Reviewed June 3, 2013

Stayed here overnight with my husband. The hotel is not within walking distance of the town but an easy drive. There is a Kentucky across the road. Hotel reception bright and airy and staff helpful and friendly. The room was spotlessly clean. Only downside, we were on the 5th floor so tiny window which made the room quite dark. Bed was comfortable tea/coffee making facilities good. Bathrobes, shampoo etc.. were provided in the room. For breakfast I had the full Irish which was very good my husband however opted for the Kippers which consisted of one small kipper on a large plate with a slice of lemon so was disappointed. Leisure facilities were good and the pool was one of the best we have ever used. Overall we had a lovely stay and would definitely hope to return in the future.

  • Stayed: May 2013, traveled as a couple
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2  Thank Marjorie306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this reviewResponded June 8, 2013

Hi Marjorie306,
I was naturally delighted to hear that you enjoyed your visit to the Cavan Crystal hotel and thank you for your kind comments on the hotel, its service and facilities.
I hope it will not be too long before you have the opportunity to visit again and in the meantime I'll talk to the Chef about the kipper portion size.
Many thanks and kind regards,
Joe O'Brien,
General Manager.

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Reviewed May 30, 2013

This fine hotel is located in an industrial estate a couple of km outside Cavan town. There's no where to walk to in the vicinity and the hotel feels like it was just plonked down in a car park.
Once inside however it's a different story. The public areas are light and airy and the rooms are fine. Heating regulation seems to be a bit of a problem with some of our party reporting very cold rooms and others unable to turn the heat off- there is a thermostat in each room but they don't seem to be effective.
Beds are comfortable, breakfast is great and the gym and swimming pool are lovely.

Room Tip: If you want wireless internet request at booking - not all rooms have access.
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  • Stayed: May 2013, traveled on business
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2  Thank hilmcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this reviewResponded June 3, 2013

Hi hilmcl,
Thank you for taking the time to post a review following your visit to us and thank you also for your very generous comments.
In terms of our location I would be more inclined to say we are in a commercial district as opposed to an industrial area and as a regular walker, it only takes a couple of minutes before you're in open country.
Hopefully on a future visit you will have the opportunity to explore the local area some more and discover the delights that Cavan has to offer.
Thank you again and kind regards,
Joe O'Brien,
General Manager.

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Reviewed May 28, 2013

We stayed again at the Cavan Crystal Hotel on Fri last. We were attending a Wedding at a nearby establishment, but we wanted to stay over in the Crystal. We`ve been before and knew what to expect from this fine hotel & we got it again. From the booking process, right through to the check out, everything was just fantastic. The staff, the service , food, breakfast, all stood the test. Despite the fact that the hotel was also catering for a Wedding and was booked out & the staff were flat out. They still came up trumps for us. I reviewed the Crystal last Oct, when we had our "Wedding Party" there, & am happy to report that all`s good in the Crystal as we expected. Well done the staff, keep up the good work. First choice in Cavan every time without a shadow of a doubt.

  • Stayed: May 2013, traveled as a couple
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1  Thank seanny59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this reviewResponded June 8, 2013

Hi Seanny59,
Thank you for posting your very generous comments which we have already discussed by direct mail.
It was good of you to mail me initially and to go to the trouble of posting your comments here.
Many thanks and hopefully we will see you at the Cavan Crystal Hotel soon.
Kind regards,
Joe O'Brien,
General Manager.

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Reviewed May 7, 2013

We stayed here just for an overnight stopover and what a pleasant experience.The hotel has a modern feel with a innovative design which includes many skylights that allow light to flood in around the reception and courtesy area.The restaurant was amazing with the quality of food impeccable in great surroundings with professional, friendly staff.The bar was also very relaxing with great entertainment provided by the hotel.This hotel ticks many box's my only reservation was the rooms temperature is controlled by reception as a blanket for every room where i found my room a tad "stuffy" but apart from that a nice hotel.

Stayed: April 2013, traveled with family
Thank james w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this reviewResponded May 22, 2013

Hi james w,
Many thanks for taking the trouble to post a review following your visit to our hotel. Thank you also for your very positive comments on the hotel, the food and the service. It is always good to receive such feedback and I have circulated your kind comments to all concerned.
We do have individual controls for the heating in the rooms and we would be delighted to explain these to you directly on info@cavancrystalhotel.com prior to a future visit.
Thank you again and hopefully we will see you again in the not too distant future.
Kind regards,
Joe O'Brien.

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Reviewed May 7, 2013

We had a lovely pleasant stay. Breakfast was delicious and had great variety- something to cater for everyone. A lovely spacious family room with great facilities. And the swimming pool was super. All the staff were very pleasant and helpful. We thoroughly enjoyed our weekend and will definitely be back!

  • Stayed: May 2013
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Thank Leeagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, General Manager at Cavan Crystal Hotel, responded to this reviewResponded May 21, 2013

Hi Leeagh,
Thank you for your very positive response to your recent visit to us for a family break, we are delighted to hear that you enjoyed the hotel and found the facilities and staff to your satisfaction. As we approach the summer months we expect to welcome many families for holidays and breaks and it is good to know that we are on the right track with our service and facilities.
Hopefully you might get the chance to visit us again over the summer and if so we look forward to seeing you again.
My thanks again,
Joe O'Brien.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cavan Crystal Hotel

Address: Dublin Road, Cavan, Ireland
Location: Ireland > County Cavan > Cavan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Cavan
Price Range: $116 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cavan Crystal Hotel 4*
Number of rooms: 85
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