We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing”

Killaloe River Cruises
Ranked #2 of 10 things to do in Killaloe
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: Killaloe River Cruises offer daily one hour tours of the River Shannon and Lough Derg. The tour cruises north along the River Shannon and Lough Derg. A commentary is provided on all interesting sites as you cruise by. Our boats are suitable for passengers of all ages and are purpose built to maximise your view to make your cruise on Ireland’s greatest river more memorable and enjoyable. Daily departures, available all year round, private charter also provided.
Reviewed July 14, 2013 via mobile

We had a booking of 50 people for day after my own wedding on the Spirit of Killaloe boat for a hour at 3.30. I arrived at 3.20 and boat was gone with NO PHONE CALL, there was a very very small minority of people that had some drink taken and were no way drunk or disorderly. These people had no intention of goin on boat anyway, but boat was gone with NO PHONE CALL. I had family from New Zealand Australia and England looking forward to it. I had to explain the situation to all guests including children and many senior citizens. It was very upsetting for my wife and i on our first day of marriage.

Id advise future groups stay away from this Spirit Of Killaloe boat to avoid Disappointment.
Groom received no calls from boat owner to cancel boat trip!!!!
My Guests told me they felt sorry for us and they wont be returning to area because of way we were treated by Spirit of Killaloe.

Embarrassed Groom

1  Thank hughietunes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpiritofKillaloe_11, Owner at Killaloe River Cruises, responded to this reviewResponded July 18, 2013

I would really appreciate an honest review, I did phone you at 3.05pm, you missed the call. You returned my call at 3.11pm and I explained my position quite clearly, it is the exact same position that I explained in the review posted on July 1st. "I observed the group for over 20 minutes on the quayside. I deemed that it would be unsafe to bring them out onto the water. I did phone the groom, I did speak with the groom, I explained my decision fully and gave my reason for refusing the group."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (135)
Traveler rating
Traveler type
Time of year
Language
All reviews
"irish coffee"
in 10 reviews
"boat trip"
in 9 reviews
"the owner"
in 8 reviews
"lovely trip"
in 7 reviews
"enjoyable trip"
in 5 reviews
"beautiful scenery"
in 4 reviews
"short cruise"
in 3 reviews
"cruise today"
in 3 reviews
"friendly staff"
in 5 reviews
"hen party"
in 2 reviews
"recommend this trip"
in 3 reviews
"relaxing cruise"
in 2 reviews
"covered area"
in 2 reviews
"relaxing hour"
in 2 reviews
"recorded commentary"
in 2 reviews
"my mum"
in 2 reviews
"hour cruise"
in 2 reviews
Filter

120 - 124 of 135 reviews

Reviewed July 1, 2013

I was part of a large wedding party this last weekend. The celebrations were fantastic and although people were disappointed at the treatment received from the owner of the Spirit of Killaloe the party continued at the Flanagans bar and a good time was had by all.
Having said this - None of the wedding party (a large party of people) would ever consider hiring the Spirit of Killaloe and are advising everyone they know not to entertain using the Spirit of Killaloe as part of their celebrations although Flanagans is a good venue
The boat was hired, people came from all over the world only to see the Spirit of Killaloe pulling out without any of us aboard. Not only did the owner of the Spirit of Killaloe think it acceptable to let everyone down - He did not even have the courtesy to phone the Bride or Groom and explain himself. The Bride and Groom were embarrassed for their party when they should have been celebrating the most important day of their lives they found themselves apologising for this mans extremely bad manners and appalling behaviour.

1  Thank Rita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpiritofKillaloe_11, Owner at Killaloe River Cruises, responded to this reviewResponded July 3, 2013

I observed the group for over 20 minutes on the quayside. I deemed that it would be unsafe to bring them out onto the water. I did phone the groom, I did speak with the groom, I explained my decision fully and gave my reason for refusing the group.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2013

Took an afternoon trip on the Spirit of Lough Derg and was extremely impressed; we were the only customers aboard the boat and treated to a wonderful cruise and history of the area. The captain, James, was knowledgable and really friendly, encouraging my son to both look at the wildlife outside the boat and the compasses and navigating equipment inside the boat. By discussing the workings of the boat and the river and explaining the markers in the water made the trip! James was good at reading what we were interested in and I'm sure on another trip there might have been a bit more history! We will be back, we already have recommended the trip to others and look forward to a sunnier day in the summer.....
Highly recommend for an afternoon in Killaloe

1  Thank m-luck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2013

Had the pleasure of this trip on April 20th last.What a wonderful way to spend an hour in Killaloe, on the Spirit of Lough Derg! Couldn't recommend it highly enough! Enjoyed by one and all from the elder lemons to the junior ministers! 9 on board including 3 children. Everyone had great fun! Complements to the Captain!! He made the trip the huge success it was! The junior ministers got the opportunity to sit on the captains seat and steer the boat, which they are still talking about!! He made the whole trip fun, entertaining and informative! What a natural!The epitome of all thats good about Irish, wit, charm and hospitality.
What great photos and great memories, thank you for making it so special!

1  Thank CDWCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed April 8, 2013

Fantastic trip. James and Aoife created a fantastic atmosphere for my group (we had a private charter for our trip) all our needs were catered for while on a fabulous trip around lough derg. I would recommend this trip to all family and friends. It was very resonably priced, the boat was clean, the bar was well stocked and the kareoke made for an even more enjoyable trip! Thank you again.

Thank RosieMarie95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Killaloe River Cruises also viewed

Killaloe, County Clare
Killaloe, County Clare
 
Ballina, County Tipperary
 

Been to Killaloe River Cruises? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing