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“Nice hotel but very noisy!”

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Station House Hotel Letterkenny
Ranked #3 of 12 Hotels in Letterkenny
Certificate of Excellence
Reviewed February 25, 2014

I booked this hotel through Living Social as they were offering a deal for a 2 night stay. When we arrived at the hotel we parked in the small customer car park and checked in. The receptionist was very friendly and welcoming.

Our room was very clean and well finished although on our first night we were woken up at 3 am by loud banging noises and shouting. A couple were loudly arguing in their room across from us and one of them ended up being locked out of the room and insisted on shouting and thumping the door until she was let back in.

On the second night there was a large function taking place within the hotel on the second night of our stay and the hotel was extremely busy, which unfortunately meant we could not easily get parked when we returned to the hotel in the evening. There was also a large group of European men gathered around the elevator who were quite intimidating/drunk/loud.

I would still recommend this hotel as our stay was comfortable and the hotel had really nice surroundings with a great location just at the top of the main street, and the problems we encountered were mainly due to other hotel guests being inconsiderate.

Room Tip: Request a non-smoking room away from the elevators.
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  • Stayed: January 2014, traveled as a couple
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Thank keenan0409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this reviewResponded February 26, 2014

Dear Keenan0409

Greetings from the Station House and on behalf of our team thank you most sincerely for taking the time to post a review.

Thank you for your very kind comments in relation to our excellent standards of cleanliness, comfort and location.

Per our town centre location we are an extremely busy hotel at the weekends dealing with large volumes of people who unfortunately do not always have respect for other guests. Our night team exercise all hotel policies and procedures in relation to excessive noise levels and some guests just refuse to co-operate. I am truly sorry that you were inconvenienced by excessive noise.

It would be our pleasure to welcome you back to the Station House in the near future as soon as your travel plans permit.

Yours Truly

Siobhan Barrett-Doherty
Station House Hotel

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388 - 394 of 709 reviews

Reviewed February 24, 2014

We stayed with a grabone deal for two nights. Lovely clean hotel and walking distance to all bars and restaurants. The bar was lovely and spacious and good atmosphere. We only had sandwiches and chips but they were lovely and freshly made.
Staff and very friendly and efficient
The only thing I would point out is the hotel was very noisy at night. we were on the first floor and could hear the questions being asked via the microphone on the pub quiz. very loud. I wouldn't like to think what it would be like if music was playing.
I think they should invest in some sound proofing.
Other than that its a lovely hotel.

Room Tip: don't pick the first floor! not sure if you can still hear noise from any other floors but I wo...
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  • Stayed: February 2014, traveled with family
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Thank RAKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this reviewResponded February 26, 2014

Dear RAKelly

On behalf of our team thank you for taking the time to post a review regarding your recent Station House experience.

We have a very diligent team who work very passionately to deliver a first class hospitality service at all times. Thank you for your acknowledgement of the same and for your kind reference to our welcoming ambience and high standards of cleanliness.

Please accept our apologies for excessive noise levels during the quiz.

We look forward to welcoming you back to the Station House in the near future.

Best Wishes & Kindest Regards

Siobhán Barrett-Doherty
Sales & Marketing Manager
Station House Hotel

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Reviewed February 23, 2014

We had purchased a grab one deal for this hotel and it was a great deal. The hotel itself is close to the shops and bars all within walking distance. The staff were friendly at reception on check in/out. We ate in the hotel on two evenings and the standard of the both the food and service were very good. We were served by a girl (sorry didnt catch her name) on Friday evening and she never stopped all evening she was friendly and efficient. We were served by Ronin on Saturday evening and he was also very professional and had a good sense of humor. The breakfast was buffet style and there was plenty of choice. The rooms were clean and modern however the lighting is not great at all (this appears to be an issue in hotels these days). The bathroom is a wet room and toiletries were provided. A safe was also in the room which is handy. We would return to this hotel again.

  • Stayed: February 2014, traveled with family
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Thank yoyoottoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this reviewResponded February 26, 2014

Dear Yoyoottoman

I am delighted to respond to your wonderful and indepth review of your recent Station House experience. On behalf of team Station House, thank you for the same.

We are a family owned and directed Hotel with emphasis on traditional hospitality ensuring a warm and inviting experience. Thank you for your kind reference to food, staff, cleanliness and amenities in our bedrooms.

We strive for perfection at all times and thoroughly enjoy going the extra mile for all our guests. Thank you for choosing the Station House and it would be our pleasure to welcome you back in the very near future.

Many thanks again and Warmest Regards

Siobhán Barrett-Doherty
Sales & Marketing Manager
Station House Hotel

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Reviewed February 21, 2014

One night stay in early February.
Staff very friendly.
We had bar food - early bird. Good quality and well presented although the fish course seemed to come from freezer rather than fresh, which was a pity.
Breakfast was also served in the bar area. Self service. Average.
Room was larger than average and bed comfortable.

Room Tip: Would recommend for an overnight stay.
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  • Stayed: February 2014, traveled with friends
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Thank Trevor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this reviewResponded March 4, 2014

Dear TrevorH

It is with pleasure that I am responding to your kind and helpful review and thank you for taking the time to post the same. Thank you for your kind reference to our great team, quality food and large comfortable bedroom.

I can assure you that our fish is most definitely not frozen, it is fresh and sourced on a daily basis from local suppliers.

In relation to your breakfast experience, we appreciate your feedback and at present are reviewing options in order to improve our standards.

We look forward to the opportunity in the near future to welcome you back to the Station House, assuring you of our best personal attention at all times.

With Warmest Regards and Kind Wishes

Siobhán Barrett-Doherty
Station House Hotel

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Reviewed February 19, 2014

We were given a 2 night deal as a Christmas present. The hotel is located at the bottom of the Main St and close to shops, Bars, and Restaurants, Standard Irish hotel Room on second floor very clean with Tea and Coffee, Hair dryer, Safe. Bathroom was a wet room with Glass molded sink (They are Not Metal) again it was very clean with complementary toiletries.Breakfast was hot and cold buffet with a fair selection.Had one meal in the restaurant,36 euro for 3 course. Very good value. All staff were very helpful.We Will Return.
Thanks Bobby W

Room Tip: They still have Smoking rooms! Ye Haa
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  • Stayed: February 2014, traveled as a couple
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Thank Bobby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this reviewResponded March 5, 2014

Dear Bobby W

Greetings from the Station House! On behalf of our team thank you most sincerely for your glowing review. We have a superb team who strive to ensure that all our guests experience a warm and welcoming stay.

We take huge pride in our excellent levels of customer care and guest service satisfaction and on this occasion we clearly delivered and exceeded your expectations.

We trust we will have the pleasure of welcoming you back to the Station House in the near future, a warm welcome awaits.

With Best Wishes, Yours Sincerely

Siobhán Barrett-Doherty
Station House Hotel

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Reviewed February 18, 2014

I really liked this hotel until I went to bed. The location is good (Letterkenny is quite a small town anyway) with a few good restaurants nearby. The service was efficient and friendly - I even got a voucher for a free coffee upon arrival. The room is clean and comfy, perhaps a bit too minimalist (the metal sink is definitely a miss in the decoration). And it was certainly good value.

Unfortunately I didn't manage to close my eyes until 1am as I could hear every single noise from both my neighbours. They were not particularly noisy, just the hotel is not soundproofed. Also, my room was on the main road so even though there was not much traffic at night every time a car passed I could hear it quite clearly.
As I was on business I really needed a good night sleep and on that front the hotel failed to deliver.

  • Stayed: February 2014, traveled on business
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1  Thank HendrikM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this reviewResponded March 5, 2014

Dear HenrikM

Thank you for your delightful review and and for taking the time to post the same. I am delighted with your very kind comments about our team, our excellent levels of cleanliness and comfortable facilities.

We have a very diligent team who strive to ensure perfection at all times. I apologise that you found the traffic noise levels uncomfortable but as the Hotel is located in the town centre of Letterkenny this is completely out of our control.

It would be our pleasure to welcome you back to the Station House when you return to the area on business.

With Kindest Regards

Siobhán Barrett-Doherty
Sales & Marketing Manager
Station House Hotel

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Reviewed February 18, 2014

We stayed here Fri and Sat night past. GOOD POINTS: 1)We lost purse on arrival, it was handed in to reception by another resident and receptionist had it for us. 2) We had dinner on Sat night, althought they lost our reservation the dinner itself was lovely. BAD POINTS: 1) we reserved a table for Sat night several weeks ago they appeared to have no record of this 2) There was a wedding on, we anticipated some sleep disturbance and were extremely patient but noise at 6.30a.m followed by noise scraping of chairs on floor and things being moved was unacceptable. 3) We were given an interconnecting room on the first floor above the noise, strange to put non wedding guests directly above noise!!!! And not sure why we got interconnecting room. Scottish male resident of connecting room brought female drunken company back to room and they partied to 7.40 including smoking flat out in a non-smoking room, as we requested a non-smoking room due to my pregnancy this was a big problem as smoke filled our room from the connecting door 4) This was all reported to reception at 4.50a.m but absolutely nothing was done about it. 5) After a night of absolutely no sleep we reported all again to receptionist and were offered a meal voucher as we were extremely exhausted and disheatened with customer service we couldn't wait to leave so explained that and were advised the manager was off on Sunday but would contact us first thing Monday we still awsit this call...... 6) Couple with young child in front of us were making similar complaint about noise and lack of sleep all night. The wedding appeared to have some connection with the hotel however if they choose to allow wedding guests to party all night then they should not take reservations for non-wedding guests.What should have been a relaxing pre-baby break turned into a nihhtmare break!!!!!

  • Stayed: February 2014
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1  Thank ArmaghRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this reviewResponded March 5, 2014

Dear ArmaghRose

Thank you for taking the time to post a review regarding your recent stay with us. We take full responsibility for issues that arose during your stay.

We are certainly not making excuses but the Hotel was extremely busy on the particular weekend that you stayed and we did everything within our power on the night in question to control the guests who had no respect for others.

To say that our customer service is appalling is extremely unjust and unfair. We have a fantastic team of staff who are extremely passionate about delivering a first class service at all times and who are also disappointed to read your review as they are human and did their utmost to rectify the issues you raised on the night in question but unfortunately things when against them and prevented them from delivering a satisfactory level of guest service for which of course they are extremely sorry.

We have reviewed and analysed all your feedback and have taken action to ensure that incidents like this will not occur in the future so thank you for making us aware of all your disappointments.

We would welcome the opportunity to welcome you back to the Station House in the future where you will be guaranteed a great stay.

Warm Regards & Best Wishes

Siobhán Barrett-Doherty
Station House Hotel

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Additional Information about Station House Hotel Letterkenny

Address: Lower Main St, Letterkenny, Ireland (Formerly Ramada Encore)
Phone Number:
Location: Ireland > County Donegal > Letterkenny
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#1 Best Value Hotel in Letterkenny
#2 Business Hotel in Letterkenny
#3 Romantic Hotel in Letterkenny
#6 Family Hotel in Letterkenny
Price Range: $75 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Station House Hotel Letterkenny 3*
Number of rooms: 81
Official Description (provided by the hotel):
Professional family run boutique style hotel located in the heart of Letterkenny. Conveniently located within walking distance from the high street shopping area, theatre, multi screen cinema and all the culture and night life that makes Letterkenny such a delight. Offering year round entertainment, Letterkenny is the perfect base for exploring the diversity and magnificent beauty of County Donegal. We endeavour to provide you with an unforgettable stay, let our family take care of your family! We look forward to welcoming you soon... ... more   less 
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Also Known As:
Ramada Letterkenny
Letterkenny Ramada

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