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“Great Deal”

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Station House Hotel Letterkenny
Ranked #3 of 12 Hotels in Letterkenny
Certificate of Excellence
Co Armagh
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great Deal”
Reviewed February 23, 2014

We had purchased a grab one deal for this hotel and it was a great deal. The hotel itself is close to the shops and bars all within walking distance. The staff were friendly at reception on check in/out. We ate in the hotel on two evenings and the standard of the both the food and service were very good. We were served by a girl (sorry didnt catch her name) on Friday evening and she never stopped all evening she was friendly and efficient. We were served by Ronin on Saturday evening and he was also very professional and had a good sense of humor. The breakfast was buffet style and there was plenty of choice. The rooms were clean and modern however the lighting is not great at all (this appears to be an issue in hotels these days). The bathroom is a wet room and toiletries were provided. A safe was also in the room which is handy. We would return to this hotel again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yoyoottoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this review, February 26, 2014
Dear Yoyoottoman

I am delighted to respond to your wonderful and indepth review of your recent Station House experience. On behalf of team Station House, thank you for the same.

We are a family owned and directed Hotel with emphasis on traditional hospitality ensuring a warm and inviting experience. Thank you for your kind reference to food, staff, cleanliness and amenities in our bedrooms.

We strive for perfection at all times and thoroughly enjoy going the extra mile for all our guests. Thank you for choosing the Station House and it would be our pleasure to welcome you back in the very near future.

Many thanks again and Warmest Regards

Siobhán Barrett-Doherty
Sales & Marketing Manager
Station House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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669 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
County Carlow, Ireland
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 21, 2014

One night stay in early February.
Staff very friendly.
We had bar food - early bird. Good quality and well presented although the fish course seemed to come from freezer rather than fresh, which was a pity.
Breakfast was also served in the bar area. Self service. Average.
Room was larger than average and bed comfortable.

Room Tip: Would recommend for an overnight stay.
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this review, March 4, 2014
Dear TrevorH

It is with pleasure that I am responding to your kind and helpful review and thank you for taking the time to post the same. Thank you for your kind reference to our great team, quality food and large comfortable bedroom.

I can assure you that our fish is most definitely not frozen, it is fresh and sourced on a daily basis from local suppliers.

In relation to your breakfast experience, we appreciate your feedback and at present are reviewing options in order to improve our standards.

We look forward to the opportunity in the near future to welcome you back to the Station House, assuring you of our best personal attention at all times.

With Warmest Regards and Kind Wishes

Siobhán Barrett-Doherty
Station House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 19, 2014

We were given a 2 night deal as a Christmas present. The hotel is located at the bottom of the Main St and close to shops, Bars, and Restaurants, Standard Irish hotel Room on second floor very clean with Tea and Coffee, Hair dryer, Safe. Bathroom was a wet room with Glass molded sink (They are Not Metal) again it was very clean with complementary toiletries.Breakfast was hot and cold buffet with a fair selection.Had one meal in the restaurant,36 euro for 3 course. Very good value. All staff were very helpful.We Will Return.
Thanks Bobby W

Room Tip: They still have Smoking rooms! Ye Haa
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this review, March 5, 2014
Dear Bobby W

Greetings from the Station House! On behalf of our team thank you most sincerely for your glowing review. We have a superb team who strive to ensure that all our guests experience a warm and welcoming stay.

We take huge pride in our excellent levels of customer care and guest service satisfaction and on this occasion we clearly delivered and exceeded your expectations.

We trust we will have the pleasure of welcoming you back to the Station House in the near future, a warm welcome awaits.

With Best Wishes, Yours Sincerely

Siobhán Barrett-Doherty
Station House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
200 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed February 18, 2014

I really liked this hotel until I went to bed. The location is good (Letterkenny is quite a small town anyway) with a few good restaurants nearby. The service was efficient and friendly - I even got a voucher for a free coffee upon arrival. The room is clean and comfy, perhaps a bit too minimalist (the metal sink is definitely a miss in the decoration). And it was certainly good value.

Unfortunately I didn't manage to close my eyes until 1am as I could hear every single noise from both my neighbours. They were not particularly noisy, just the hotel is not soundproofed. Also, my room was on the main road so even though there was not much traffic at night every time a car passed I could hear it quite clearly.
As I was on business I really needed a good night sleep and on that front the hotel failed to deliver.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HendrikM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this review, March 5, 2014
Dear HenrikM

Thank you for your delightful review and and for taking the time to post the same. I am delighted with your very kind comments about our team, our excellent levels of cleanliness and comfortable facilities.

We have a very diligent team who strive to ensure perfection at all times. I apologise that you found the traffic noise levels uncomfortable but as the Hotel is located in the town centre of Letterkenny this is completely out of our control.

It would be our pleasure to welcome you back to the Station House when you return to the area on business.

With Kindest Regards

Siobhán Barrett-Doherty
Sales & Marketing Manager
Station House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newry
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 18, 2014

We stayed here Fri and Sat night past. GOOD POINTS: 1)We lost purse on arrival, it was handed in to reception by another resident and receptionist had it for us. 2) We had dinner on Sat night, althought they lost our reservation the dinner itself was lovely. BAD POINTS: 1) we reserved a table for Sat night several weeks ago they appeared to have no record of this 2) There was a wedding on, we anticipated some sleep disturbance and were extremely patient but noise at 6.30a.m followed by noise scraping of chairs on floor and things being moved was unacceptable. 3) We were given an interconnecting room on the first floor above the noise, strange to put non wedding guests directly above noise!!!! And not sure why we got interconnecting room. Scottish male resident of connecting room brought female drunken company back to room and they partied to 7.40 including smoking flat out in a non-smoking room, as we requested a non-smoking room due to my pregnancy this was a big problem as smoke filled our room from the connecting door 4) This was all reported to reception at 4.50a.m but absolutely nothing was done about it. 5) After a night of absolutely no sleep we reported all again to receptionist and were offered a meal voucher as we were extremely exhausted and disheatened with customer service we couldn't wait to leave so explained that and were advised the manager was off on Sunday but would contact us first thing Monday we still awsit this call...... 6) Couple with young child in front of us were making similar complaint about noise and lack of sleep all night. The wedding appeared to have some connection with the hotel however if they choose to allow wedding guests to party all night then they should not take reservations for non-wedding guests.What should have been a relaxing pre-baby break turned into a nihhtmare break!!!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArmaghRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this review, March 5, 2014
Dear ArmaghRose

Thank you for taking the time to post a review regarding your recent stay with us. We take full responsibility for issues that arose during your stay.

We are certainly not making excuses but the Hotel was extremely busy on the particular weekend that you stayed and we did everything within our power on the night in question to control the guests who had no respect for others.

To say that our customer service is appalling is extremely unjust and unfair. We have a fantastic team of staff who are extremely passionate about delivering a first class service at all times and who are also disappointed to read your review as they are human and did their utmost to rectify the issues you raised on the night in question but unfortunately things when against them and prevented them from delivering a satisfactory level of guest service for which of course they are extremely sorry.

We have reviewed and analysed all your feedback and have taken action to ensure that incidents like this will not occur in the future so thank you for making us aware of all your disappointments.

We would welcome the opportunity to welcome you back to the Station House in the future where you will be guaranteed a great stay.

Warm Regards & Best Wishes

Siobhán Barrett-Doherty
Station House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 13, 2014

My wife and i stayed at the station house for a weekend in early february.The receptionist was very helpful and pleasant and even though we arrived earlier than we planned we were able to check in and go to our room.We then went to the bar area for a drink and something to eat which was busy enough with a nice crowd.The food was spot on with the specials on offer very reasonably priced .After a nice walk into town the next morning we went back to the hotel to watch the rugby which was showing on the ample sized tvs.We also had our dinner on the saturday night,[3 courses for 18 euro],which was very nice,although with the grabone deal we were also entitled to a free bottle of wine, [which the waitress didnt understand and gave us another more expensive menu to choose from],we didnt want to make a fuss and had the before mentioned 3 course[minus the wine] which was excellent.We enjoyed our stay though and would definitely go back to the station house.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this review, March 5, 2014
Dear Johnb

On behalf of team Station House, thank you for taking the time to advise other traveller's about your recent stay with us, very much appreciated.

Thank you for your kind reference to our very helpful and pleasant staff, our delicious food and great value. We thoroughly enjoy looking after our guests and going the extra mile and most importantly ensuring that we provide a first class three star hotel experience.

We are inundated with compliments about our warm and welcoming ambience and the Hotel is extremely popular with in the local community and greater Donegal area.

It was our pleasure and privilege to have you as our guest and we look forward to your return as soon as possible.

Yours Truly & Kind Regards

Siobhán Barrett-Doherty
Station House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caerphilly County, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
Reviewed February 11, 2014

A large group of us stayed here for Sat/Sun night, and would definately stay again, check in was effortless( rooming list sent in advance),and as we were an all male party, a 25 euro p/p deposit was required upon check-in, but this was returned on check-out with no hassle what-so-ever. Staff were patient and courteous,rooms nice and clean, and breakfast was very good, for those of us who managed to make it!!!.All in all,very good value for money.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taffie-Apple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan Barrett D, Sales & Marketing Manager at Station House Hotel Letterkenny, responded to this review, March 5, 2014
Dear Taffie-Apple

Thank you for your very delightful and complimentary review and thanks for taking the time to post the details. We were delighted to welcome your group and glad that you all had a brilliant weekend.

We do indeed have a very courteous team and we exercise very high levels of cleanliness throughout all areas of the Hotel so thank you for acknowledgement of the same.

Should you decide in the future to make a return trip to Letterkenny, please do not hesitate to contact us and thank you for choosing the Station House.

Warmest Regards

Siobhán Barrett-Doherty
Station House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Station House Hotel Letterkenny

Property: Station House Hotel Letterkenny
Address: Lower Main St, Letterkenny, Ireland (Formerly Ramada Encore)
Location: Ireland > County Donegal > Letterkenny
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#1 Best Value Hotel in Letterkenny
#2 Business Hotel in Letterkenny
#3 Romantic Hotel in Letterkenny
#6 Family Hotel in Letterkenny
Price Range (Based on Average Rates): $
Hotel Class:3 star — Station House Hotel Letterkenny 3*
Number of rooms: 81
Official Description (provided by the hotel):
Professional family run boutique style hotel located in the heart of Letterkenny. Conveniently located within walking distance from the high street shopping area, theatre, multi screen cinema and all the culture and night life that makes Letterkenny such a delight. Offering year round entertainment, Letterkenny is the perfect base for exploring the diversity and magnificent beauty of County Donegal. We endeavour to provide you with an unforgettable stay, let our family take care of your family! We look forward to welcoming you soon... ... more   less 
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Also Known As:
Ramada Letterkenny
Letterkenny Ramada

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