This is my first ever negative review. This hotel has so much potential. It has a fine leisure centre. Pool, steam room, sauna, jacuzzi and kid's pool are all very good. Judging by other reviews here we must have been very unlucky with the staff there for our stay as we did not find them in any way friendly or helpful. Although it was mid-term Halloween break it was very quiet in the hotel. There is no kids club. We knew this before we travelled but did not mind as our kids are older and almost past that anyway. We had a 4 course meal for the adults included in our package and booked into the restaurant for 7.30pm on the day of our arrival. The restaurant never opened that night though even though we had told staff we were waiting for it to open as were were down a little early for our meal. A barman said he would check it out and come back to us as it did not look like opening. He did not come back to us. We went to reception and they advised us to use the bar as the restaurant was not opening as it was too quiet. We were told to explain to the bar staff we had a voucher for the adults meals. I went to the bar and picked up some menus while waiting for bar staff member to come over. She told me to take a seat and she would be down in a minute. 20 minutes later she arrived down and we ordered immediately as we were starving. Our starters and kids mains came out together as requested but our starters (garlic mushrooms) were cold, not luke warm. When the bar man collecting our plates asked how the starters were I told him they were nice but cold. I have never done this before and now am not sure if there was any point telling him anyway as that was the last we heard about it! The delay between the courses was extreme. We did not mind as we had no other plans for the night but ended up not even ordering tea/coffee as it was after 10pm and were all tired from long day and could not wait another half hour for them! The bar and restaurant were not busy so there was no excuse for the long delays as far as I could see. We asked for the bill and luckily I held on to it. When we went to check out the receptionist tried to charge us more than on the bill. She was unwilling to go through the bar receipt I had clearly outlining the steak supplements, kids meals, extra dessert and wine. First she said we had not been charged steak supplements, then said we had not been charged for the bottle of wine and in the end had the cheek to say to me after going off to copy my bar receipt that they were going to just charge me the amount on the bill as if I was after doing them out of money! She offered that I could see the manager and for the first time in my life I met a hotel manager. I can see now why the staff have such a lack of interest in their customers as it comes from the top down. It was a waste of 5 minutes I'll never get back as the manager did nothing only nod when I explained all the above and said she would talk to the bar staff! Lovely hotel, good facilities, but poor front of house staff.
- Official Description (provided by the hotel):
- All you could want in a getaway...Plus More!!The Family Friendly 4* Clanree Hotel, Letterkenny, the ideal place to relax and revive. The 4* Clanree Hotel Letterkenny is ideally located for exploring beautiful Donegal and the Northwest of Ireland. Located only a few minutes drive from the bustling town centre of Letterkenny, the hotels accommodation boasts 120 luxurious en-suite rooms. The Aileach restaurant in the Clanree Hotel offers Award Winning food, while McGettigans Bar offers an extensive Bar Food Menu & live entertainment. Visitors can't fail to be impressed by its grand interior and wide range of facilities. The hotel boasts a fully equipped health and fitness club with a heated indoor 20m pool and children's pool, Jacuzzi, sauna, steamroom, solarium and fully-equipped gym. There is an in-house beauty salon providing a full range of treatments and special 'pamper packages' are available throughout the year. What is there to do?....You will not be short of activities in the area from the many coastal drives to mapped walks, horse riding, surfing, fishing, golfing, karting, clay pigeon shooting plus more! Letterkenny town offers great shopping facilities, cinema, theatre and kids jungle gym & bowling. So, I am sure you will agree that the 4* Clanree is the perfect location for midweek breaks, weekend breaks, family breaks, & golden year's breaks...The team at the 4* Clanree Hotel look forward to welcoming you to Donegal. ... more less
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- Also Known As:
- Clanree Hotel Letterkenny
- Holiday Inn Letterkenny