My family and I stayed at this hotel last weekend. We decided on the spur of the moment to spend a night away with our 2 kids and my husband rang the hotel to make the booking. We were quoted a price based on 2 adults and 2 children and booked a family room. After a two hour drive in the rain, we arrived at the hotel only to be told that the booking was for 2 adults and one child and the only room they had left had one double bed and one single. The hotel had clearly messed up, but what angered me most was the reaction of the receptionist. It was clearly their mistake but she had no intention of helping us. I practically had to beg her to find a mattress somewhere to put into the room. She clearly didn't want to be bothered. When we got to our room I was wishing we had turned around and driven two hours back home. The room was tiny and extremely old fashioned. It was like something out of a time warp. At no time were we offered an apology over the mix up or even a discount on the room rate. The least they could've done was offered us a complimentary drink at the bar.
The only positive thing I could say is that the bar food was quite good and the live music in the bar was very good. The barman who served us was very pleasant and helpful. Perhaps the unhelpful girl in reception could learn something from him.
Will definately never return to this hotel and will tell everyone I know not to stay here either!
- Official Description (provided by the hotel):
- The superb 4* Hotel in Oranmore, Galway, the Oranmore Lodge Hotel Conference and Leisure Centre. Now less than 60 minutes from Shannon Only 2 Hours from Dublin via the new M6!Failte, 150 years of Irish hospitality awaits you.The Oranmore Lodge Hotel, Conference and Leisure Centre Galway is a prime location just off the N6 approach to Galway offering ease of access from all destinations, located only 7kms from Galway city .... The Oranmore Lodge is a superb venue for a major conference or small meeting, private dining, Wedding Reception or gala banquet alongside superb guest rooms and excellent service, we provide the best whether its for business or pleasure!The Hotel offers luxury accommodation with a variation of 50 standard and executive rooms offering FREE WIFI throughout the hotel for all our guests and the luxury of a full leisure centre and gymnasium available to help you relax and enjoy your well deserved break!You are guaranteed the best of Irish food whether you dine in our cosy bar or intimate Restaurant the Oranmore Lodge Hotel Galway provides the service and professionalism you would expect from a 4 Star hotel where guests have enjoyed the very best of Irish hospitality for over 150 years.The original manor house was built in circa 1850 and it has been tastefully extended to a 4 star luxurious hotel, incorporating a superb leisure centre, conference centre and banqueting suite ensuring our guests enjoy a truly unique irish hospitality experience here in Galway. ... more less
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- Also Known As:
- Oranmore Hotel Oranmore
- Oranmore Lodge Hotel County Galway, Ireland