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“Very disappointint”

Basilico Italian Restaurant
Ranked #2 of 19 Restaurants in Oranmore
Certificate of Excellence
Price range: $6 - $14
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Families with children, Large groups, Special occasions, Business meetings, Romantic
Dining options: Breakfast, Dinner, Late Night, Lunch, Delivery, Reservations
Description: Welcome to Basilico, Galway's award winning Italian restaurant in the heart of Oranmore. Basilico offers the finest of contemporary Italian cooking in surroundings nothing short of sheer elegance. Translated Basilico is Italian for Basil. This essence has been incorporated in every detail of this charming and sophisticated restaurant and bar; from Paolo Sabatini's creative Italian menus and Fabiano's selected wine list, to the inviting interiors providing comfortable, intimate and memorable experience.
Reviewed March 10, 2013

We recently had booked a table for a special birthday dinner. The birthday lady is a huge Italian food fan and,up until now, a particular fan of Basilico. We had no hesitation in booking dinner there as we knew it would have been her first choice. There was a table of nine of us and not one person came out saying they were delighted with the night. Service was poor. Portions were "mean" ( and that comes from people who normally left bread behind them when it came before the starter - on this occasion we got a bit of baguette with no oil or vinegar dip and it was very poor. Main courses were skimpy, as was the platters - we had to order an extra platter as there was not enough to go around - again, being that we ate there on many occasions previously we knew our needs - but, we ended up not feeling satisfied. The restaurant was full, which is normal, but I feel if there is a continuation of those standards it will be very easy get a table there in the future. I have read a couple of previous reviews and have noticed they had similar stories so, therefore, it was not just our night. Anyone can have a bad night - but this was a combination of lower standards. We did not get the Italian experience that we went there for. Unless we hear a few good reports - hear are nine people who won't be dining there again.

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Thank Mtaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick O, Manager at Basilico Italian Restaurant, responded to this reviewResponded April 11, 2013

Thank you for your feedback. Although your review is a disappointing reading for us, we really do appreciate feedback from our customers, good or bad, and we take it seriously, as that is the only way for us to continuously improve and keep up with customers’ expectations.

As I was your waiter on the night and I remember serving you I feel your comments are a bit unfair. You did not seem unsatisfied and none of your concerns were raised on the night, which is a pity, as we would have done our best to remedy your issues straight away.

I would just like to respond to some of your comments…

The Baguette is made in house fresh every day and is given free of charge to all costumers on arrival with Irish butter or on request with Italian olive oil and balsamic vinegar.
.The portion accompanying the main dish is not final and if you want some more, we give it to you free of charge. This however should have been mentioned to you up front and I do apologize for not doing so.

As for the size of the portions, if you was in a party of 9 people you should know that our Antipasti platter is enough for sharing in 4 people maximum ( even if in the Menu is priced for 2 people)and is normal that it would not be sufficient for the whole table.
As to the Main course we always make nice big portions for all our pastas and main course, and very often our costumers cannot finish all plate.

To summarize it, we feel you probably expected something very different to what we do. We are not trying to reach Michellin standards as we do not have sufficient space, equipment and experience for that. We are simple and original Italian restaurant and what we are trying to do is simple honest food for reasonable prices in casual and friendly environment . We are sorry you did not enjoy your experience in our restaurant. All the best.

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Reviews (365)
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247 - 251 of 365 reviews

Reviewed March 9, 2013

Went in here with the intention of having a pizza as we had been eating out for a few nights and wanted something easy. Had a look at the menu and ended up getting the works. Nice setting and lovely food. Nice italian beer also and more importantly the staff were Italian.

1  Thank Tevezr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2013

I brought a group of friends here for a birthday celebration recently. I was disappointed to say the least. The service was very rushed (even through we had a table booked!!)...the food was less than average. I got pasta with bacon and it was barely edible. The majority of our meal was left on the table & when I informed the waitress she did not seem bothered!

I used to come here a lot but think the food and service has slipped! It is very hit & miss! I don't know is this because we ate in the bar & not the restaurant...either way....lots of room for improvement!

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1  Thank suilgorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick O, Manager at Basilico Italian Restaurant, responded to this reviewResponded April 11, 2013

Thank you very much for taking the time to write your feedback and my apologies for the disappointment regarding the mistakes on the night of your party.
Although your review is a disappointing reading for us, we really do appreciate feedback from our customers, good or bad, and we take it seriously, as that is the only way for us to continuously improve and keep up with customers’ expectations.
We hope you will still pay us a visit sometimes to treat yourself to your salmon.

Thank you again for your feedback.

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Reviewed February 13, 2013

Love this restaurant, I go every few months. The staff are so friendly and helpful, it's pretty much the same staff for years which tells you alot about a restaurant. Food is always excellent, nice wine menu not over priced. Like that on the menu it states their suppliers and they have a loyalty card for us returning customers

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Thank abmGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

Good value food, plenty of choice. Very authentic Italian. Staff are very attentive. Have been on a few occasions and never disappointed.

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Thank Eilis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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