Stayed here on New Years Eve whilst attending a wedding nearby. It was the most expensive hotel I have stayed in and the poorest. The duvet was stained, had no cover and the lock on the bathroom door was broken. Room was small and view was of the smoking area. The lift seemed unsafe. Hotel car park was full so I had to park on the street. Room service is not 24 hour.
When I returned to my room the toilet was broken and making a lot of noise which meant I could not sleep. My partner called reception and they said they would send someone up to fix it. Half an hour later no one had appeared so I called again and was told maintenance would not be available until the morning. When I complained I was then told someone would come up to fix it now. Staff seemed reluctant to help and unsympathetic while on the phone.
Myself and my partner had booked a double room, however we very quickly discovered the "double" bed was two singles pushed together. There was only two notable areas I could praise of this hotel. The breakfast was nice and when we requested a later check out we were given until 1pm free of charge.
- Official Description (provided by the hotel):
- A very warm welcome to The Royal Hotel & Merrill Leisure Club, one of the largest hotels in Co. Wicklow with a proven reputation in hospitality excellence for many years.We pride our selves as being children and famliy friendly . ... more less
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- Also Known As:
- Royal Hotel Bray
- The Royal Hotel Leisure Centre
- Bray Hotel Royal Wicklow
- Royal Hotel Wicklow