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“brilliant stay at the Heather House hotel ,The Martello Hotel”
Review of The Martello Hotel

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The Martello Hotel
Ranked #1 of 7 Hotels in Bray
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“brilliant stay at the Heather House hotel ,The Martello Hotel”
Reviewed April 22, 2014

well what can we say ! we're just home from a fab few days stay at this hotel n we had a ball . Cant say it enough , the staff were fantastic , not 1 grumpy staff member to be seen , everyone willing to be helpful and courtious , food was second to none , cooked to perfection every time ! room was a wee bit small but was ab spotless , we have stayed here a few times and have always been lucky enough to have had a seafront room , this time we missed out but it didnt stop us having a fab time, thank u all for a wonderful time n we'l see u all again soon x

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patm242014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Bray, Front Office Manager at The Martello Hotel, responded to this review, April 23, 2014
Hi Patm242014,

Thank you for your review of The Martello Hotel! I am delighted to hear that you really enjoyed your stay with us. Great to hear such lovely feedback on our team, I will be sure to pass this on.
We look forward to welcoming you back to The Martello the next time you're in Bray.

Regards,
Ciara
The Martello
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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565 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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English first
Belfast, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 21, 2014

stay here on good Friday and hotel was great as there was no music on that night but come Saturday the fun starts .at 11.o clock Saturday night it turns into a rave music venue music till 4.o clock on sunday then bar staff start throwing empty bottles in skip with no consideration for people trying to sleep wood never stay in that place again but if you want a rave night that's the place for you.also breakfast is 9euros not worth it go up to.cafe beside dart station get same breakfast for 4 95 euros

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank leedsno14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Bray, Front Office Manager at The Martello Hotel, responded to this review, April 23, 2014
Dear Leedsno14,

Thank you for your recent review.

We are disappointed that your experience did not meet your expectations. The Martello Hotel is a busy, lively hotel with Bars, Restaurants, Nightclub and function room. Weekends are particularly busy at the hotel and we apologise if our Receptionist did not communicate this adequately.

Thank you again for your comments. We try hard at the Martello to achieve a high level of customer satisfaction.

We hope to welcome you again at The Martello for a more positive experience.

Regards,
Ciara
The Martello
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 21, 2014

We rented an apartment for our four day stay. First of all the location is wonderful - so close to Dublin the seafront in Bray could be anywhere! On the lovely sunny days we enjoyed it was a lovely setting. The apartment is clean and comfortable - basically fitted out but all good for a short visit .... what was one consistent factor though that kept reasserting itself was the friendliness of all the staff from reception, to housekeeping, to bar staff to door staff - all incredibly friendly and obliging! I have to single out Ciara who along with her colleagues sourced a comfortable chair for me - and did so with a constant smile. I was also not aware before I came the Martello happens to be one of the best run food and drink venues in Bray and accommodated my friends and I with great food, service and not to mention some nice beers! I can strongly recommend the Martello to anyone as a little bit of magic at your doorstep just out of Dublin! I am already thinking of my best visit!!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank roryonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Bray, Front Office Manager at The Martello Hotel, responded to this review, April 23, 2014
Hi Roryonline,

Thank you for your kind review of The Martello Hotel! I am delighted to hear that you enjoyed your stay with us and we made it as comfortable as possible for you.
I will make sure to pass on your comments to our team.
We look forward to welcoming you back to The Martello the next time you're in Bray.

Regards,
Ciara
The Martello
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2014

I stayed in the Hotel with my sisters to celebrate my 50th Birthday. We had a blast. Firstly can I congratulate the staff - friendly, courteous, professional and so much fun. we stayed in one of the apartments. Basic accommodation but clean and met what we needed it to do. We ate at the hotel - both dinner and breakfast and the food was excellent. At night we went to see the live music in the bar. The band were really good and the DJ played music from the 70s and 80s. Brilliant....our generation :) I do agree re the parking however we got parked at the front of the hoel on the strand and no problem with it. Thank you for a memberale time. :)

Room Tip: If you need a quieter room - choose one away from the nightclub.
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelbee14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Bray, Front Office Manager at The Martello Hotel, responded to this review, April 23, 2014
Hi Travelbee14,

Thank you for your review of The Martello Hotel! I am delighted to hear that you guys all really enjoyed your stay with us. I will make sure to pass on your comments to our team!
We look forward to welcoming you back to The Martello the next time you're in Bray!

Regards,
Ciara
The Martello
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oregon
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 10, 2014

After foolishly trying to drive in Dublin, we escaped and stumbled upon the Martello, just to the south of Dublin. It has a great location, with the ocean beach right across the road from the Hotel. The rooms were comfy and clean, tho nothing to brag about, and the breakfasts were great. We really wanted to stay a few days and investigate the town of Bray, But! There is Absolutely NO parking! To stay at the Martello, you have to park on the street, (no problem), walk a block or so, (no problem), and pay for that parking (Ireland version of a parking meter), (no problem). The Problem? They enforce the parking fees from 7am to 7pm: which means you have to get up every morning at 6:30am and walk down to your car and pay the meter, or you will be ticketed. After traveling for 30 hours, and 7 time zones, getting up at 6:30am every morning was not on our list of things to do, so we moved on to a Hotel with actual parking.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank redsmeagol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Bray, Front Office Manager at The Martello Hotel, responded to this review, April 14, 2014
Hi Redsmeagol,

Thank you very much for your review! It's great to hear that you enjoyed your stay with us in this great location!

It is unfortunate that our location does not allow for parking on site, unfortunately the parking regulations are beyond our control and we are working on creating a better situation.

We hope to welcome you back to The Martello the next time you are in Ireland!

Regards,
Ciara
The Martello Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level 6 Contributor
330 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed April 8, 2014

Last week while waiting in this hotel for a friend I saw a taxi driver enjoying his breakfast. When he had finished, I asked him whether he would recommend it. “Without a doubt” he said without hesitation! This week it was my turn.
Breakfast, which included tea or coffee, is priced at €9. How difficult is it to do a breakfast fry with all the ingredients cooked effectively and served at the table on a hot plate and with an egg that is not trying to compete with ingredients normally to be found on a building site? Going by my many experiences with this meal in recent years it would seem the answer is “very difficult indeed”.
Not here though. My breakfast was expertly cooked and the ingredients were first class and the egg was done to perfection. It all arrived within a reasonable time and served on a faux-willow-pattern hot china plate. It was accompanied by a cup of good hot coffee all served by very pleasant and attentive staff. I’ll be back again next week!

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gretry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Bray, Front Office Manager at The Martello Hotel, responded to this review, April 14, 2014
Hi Gretry,

Thank you for your review. What a great response to our kitchen and all the staff members that looked after you over the weekend! It's always lovely to hear that people appreciate the staff and what they do to make the hotel what it is today.

Looking forward to seeing you back again in the future.

Regards,

Ciara
The Martello Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 8, 2014

We arrived to a friendly welcome by the receptionist and then climbed a few flights of stairs to our room. Our room was quite small with a shower and very clean BUT it was next to the extractor fans from the property next door, so unfortunately, the whole room reeked off cooking smells, we really did smell like hamburgers by the end of our stay. If we opened the window it was even worse! We had a meal in the restaurant which was excellent and the staff were very friendly and helpful. Breakfast was very nice , but I have to say that the staff weren't as helpful and friendly, one particular Chinese waitress who seemed to be in charge had a very unfortunate manner. Everyone who came in on a room only rate was told that breakfast wasn't included and would be extra, most people knew this already but this lady kept reiterating it again and again to the point that it became slightly embarrassing. It may have been a language barrier, but it didn't make for a relaxed atmosphere at breakfast!!! All in all though, this is a lovely hotel in a very good position on the seafront in Bray

Room Tip: Don't have a room at the back of the hotel near the extractor fans from next door
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOHUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Bray, Front Office Manager at The Martello Hotel, responded to this review, April 14, 2014
Hi Johuk,

Thank you for your review. I am disappointed to hear that you had a less than satisfactory experience in one of our bedrooms.

Let me take this opportunity to apologise for what happened. We would always encourage guests to please let reception know of any issues and we will make it a priority to move your room to ensure you enjoy your stay.
We will look into and make sure to rectify the issues you have raised here and ensure that this does not happen again.

I am delighted to hear that you enjoyed your evening meal and breakfast, I will make sure to pass on your compliments.

We hope to see you back with us in the future.

Kindest Regards,
Ciara
The Martello
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Martello Hotel

Property: The Martello Hotel
Address: Heather House Hotel 47 Strand Road, Bray, Ireland
Location: Ireland > Province of Leinster > County Wicklow > Bray
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #1 of 7 Hotels in Bray
Price Range (Based on Average Rates): $$
Hotel Class:2 star — The Martello Hotel 2*
Number of rooms: 44
Official Description (provided by the hotel):
The Martello Hotel is located on the beautiful seafront in Bray, Co Wicklow and is situated only 5 minutes walk from the local train station. (Dublin city centre/ 02 Arena, Aviva Stadium/ Bord Gais Energy theatre only 40 mins away) The hotel is set in a beautiful Victorian house, which has been tastefully refurbished to create a modern interior with a vibrant atmosphere. Every room has an en-suite bathroom, television, tea and coffee making facilities and complimentary WIFI.The Martello features the Tower Bistro, Koo nightclub, Martello Bar and an all weather heated beer garden. The Tower Bistro serves European style cuisine while the bar offers a more relaxed dining style. Evenings at The Martello Bar offer music most nights with live musicians. Koo nightclub is open every weekend and is one of Bray’s hotspots attracting a lively and party style atmosphere. The Martello is set in Wicklow, the garden of Ireland and has many local excursions on it’s doorstep including golf courses, kayaking, hill walking plus much more.. ... more   less 
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