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“Nowhere near as good as expected”

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Glasson Country House Hotel & Golf Club
Ranked #1 of 9 Hotels in Athlone
Certificate of Excellence
N.Ireland
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
“Nowhere near as good as expected”
Reviewed July 23, 2010

We stayed midweek on a voucher deal and had a choice of 57 hotels in Ireland to choose from for our break and all at the great rate for 3BB&1D of 200 euro! We choose Glasson solely on the recommendation of friends and the reviews of this web site.

Check-in was friendly and efficient and we were made feel very welcome indeed. The view from our lake front room is every bit magnificent and beautiful as the photos on tripadvisor. But the room itself was different from the pictures on this site - no where near as nice sadly. Another guest we met showed me their standard room and it was of a much higher standard. We had low flying swallows which had built there nest just above the window & resulted in bird poop blowing in on the inside sill when we opened the windows too wide. No bottled water was provided and the tea/coffee was only replenished once during our stay. By modern hotel standards the room was dated and the TV was tiny. Beds were ok, pillows hard and the towels and toiletries were refreshed daily.
The food steadily improved as our stay progressed and i know we weren't alone in complaining about it but at least we felt our feedback was being listened too. There was a set dinner for around 38 Euro ,no a la carte. If you like undressed green leaves you'll be delighted cause you get loads with everything cold or hot!! The potatoes are served with round scoops a la school dinners and the food layered above this. Woeful presentation. The recent addition of the new restaurant/banqueting area is very beautiful but i didn't enjoy eating my dinner from a tiny table and sitting through two large golfing groups do their prize giving! This open plan area serves as breakfast room, dining room, snack bar, lounge bar, etc

This is a golf club with accommodation and attracts golfing societies and corporate golf outings. Golfers will love this place and indeed they seem to! My husband enjoyed the hilly golf course(40euro). Others though will need to factor in the cost of buggy hire

In summary the hotel can do better. The quality of food and standard of housekeeping really needs to keep improving, allocating rooms depending on the rate paid made me feel like a second class guest. Front of house staff are trying really hard and compensate for many of the hotels shortcomings.

  • Stayed July 2010, traveled as a couple
    • Value
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Helpful?
3 Thank trojanhorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlassonGlasson, Owner at Glasson Country House Hotel & Golf Club, responded to this review, July 29, 2010
Thank you for your comments, we are always trying to improve our service and welcome all feedback.
We are very disappointed that you did not enjoy your stay with us, as you can see from previous reviews and as you heard from your friends feedback from our guests is usually very positive.
With regard to the Bedrooms all of our rooms are 4 star with a mixture of Standard, Deluxe, Deluxe Lake and Suites, supplements apply for these rooms. We would always endeavour to make contact with guests to ascertain whether they would like to upgrade, apologies if you were not contacted with regard to this.
We would love to talk to you in person please give us a call.
Regards
Fidelma Reid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
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Leixlip
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2010

I would recommend this hotel to anyone who is planning a wedding or even a weekend stay. The rooms were lovely. The views were amazing. We found it very relaxing and the staff were very professional and friendly. The function room was recently done up and it is an ideal room for a wedding because it's so big and it overlooks the lake. I would definitely recommend to anyone a trip to this hotel.

  • Stayed June 2010, traveled with family
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Helpful?
1 Thank devaneyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlassonGlasson, Owner at Glasson Country House Hotel & Golf Club, responded to this review, July 29, 2010
We are delighted that you enjoyed your stay with us, and that you like our spectacular new Bar, restaurant & Banqueting Suite we are very proud of it and it is great to here that our guests like it also.
We look forward to welcoming you back to Glasson.
Regards
Fidelma Reid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2010

Just returned from a weekend golf trip with 16 friends and think they have done a great job in modernising the hotel and providing splendid views of Lough Ree. The golf course is challenging but worth the effort - take a buggy on the second day.

  • Stayed June 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TCOD38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlassonGlasson, Owner at Glasson Country House Hotel & Golf Club, responded to this review, June 10, 2010
Delighted you enjoyed your Golf Outing here in Glasson, and that our New Bar & Restuarant added to your stay. We look forward to welcoming you and your friends back to Glasson in the future.
Regards
Fidelma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 8, 2010

Although a relatively new hotel, the reception experience was quick, courteous and efficient. We were part of a wedding group staying at the hotel for 2 days and yet there was no congestion because the hotel had enough staff, including the owners! available to assist. The rooms were in lovely condition and cleaned to perfection. The reception staff were able to provide solutions and advice, even sticking plasters when requested.
The breakfast was excellent and remained available unitl 11 AM which is particularly welcome for late risers. The location is in a beautiful rural setting on a lake and is ideal for golfers and non-golfers alike. We were on a special group rate of 190 Euro per room including breakfast for two nights and considered the hotel excellent value for money.

  • Stayed May 2010
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Helpful?
1 Thank vonmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlassonGlasson, Owner at Glasson Country House Hotel & Golf Club, responded to this review, June 9, 2010
We are delighted you enjoyed your stay with us and that you all had a wonderful day at the wedding. We are looking forward to welcoming you back in the future and thank you for reviewing the hotel.
We are very proud of our Staff at Glasson who are always willing to help our guests in everyway possible.
Regards
Fidelma Reid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monroe, New Jersey
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 4, 2010

My group of family and friends just returned from a golfing trip to Ireland. The highlight for us was the Glasson Hotel and Golf Club in Athlone, Co. Westmeath. We first saw the hotel from across Lough Ree and it looked like a gem set in a green background. The hotel is modern with a new banquet center and restaurant set for completion at the end of May 2010. The golf course is in perfect condition and is challenging with gorgeous views of the lake. The public areas, restaurant and food exceeded all of our expectations. If you're a golfer or want a beautiful location to stay I higly recommend Glasson Hotel and Golf Club, a jewel in the heart of Ireland.

  • Stayed April 2010, traveled with friends
    • Value
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Helpful?
Thank Jimd1144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 21, 2010

I was part of a group that spent a weekend in the Glasson Golf group recently. The golf course was the main attraction, and it's worth the trip alone for the views from the 14th & 15th.
Hotel staff were very friendly & efficient, making it very easy to organise the weekend, everything from rooms, meals, tee times & transport. Rooms are spacious & comfortable in this hotel. Only downside was the main restaurant was closed due to rennovations.

  • Stayed April 2010
    • Value
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Helpful?
1 Thank proV2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlassonGlasson, David Cahill-Operations Manager at Glasson Country House Hotel & Golf Club, responded to this review, April 28, 2010
We are delighted that you all enjoyed your stay with us at Glasson, and we look forward to welcoming you back.
The great news is that from May onwards the New Bar, Restaurant & Banquetting Suite will be open and you can enjoy an enhanced experience when we welcome you back to Glasson in the future.
Regards
David Cahill Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 19, 2010

Myself and some friends stayed in Glasson Golf Hotel for a lovely sunny weekend in April. the hotel had advised me that there was some renovations being carried out but they would not be intrusive or affect our stay. I was a little worried about what I would find but It posed absolutely no inconvenience. The weather was fine and the views from the hotel are truly beautiful. Rooms were very spacious and clean. Service very good and staff very friendly and helpful. "I'll be back"

  • Stayed April 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AngelaDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlassonGlasson, David Cahill - Operations Manager at Glasson Country House Hotel & Golf Club, responded to this review, April 28, 2010
We are delighted that we exceeded your expectations during your stay and are sure that once the New Bar, Restaurant & Banquetting Suite is complete in May our Hotel will have an even bigger WOW factor. We look forward to welcoming you back in the future.
Regards
David Cahill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Glasson Country House Hotel & Golf Club

Property: Glasson Country House Hotel & Golf Club
Address: Glasson, Athlone, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Westmeath > Athlone
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#1 Luxury Hotel in Athlone
#1 Business Hotel in Athlone
#1 Family Hotel in Athlone
#3 Romantic Hotel in Athlone
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Glasson Country House Hotel & Golf Club 4*
Number of rooms: 65
Official Description (provided by the hotel):
Glasson Country House Hotel and Golf Club is a 4 star lakeside golf hotel located close to Athlone in County Westmeath. All of our guests experience the warmth of the Glasson welcome, super spacious Bedrooms & public areas to relax and unwind in, superb food in our New Killinure Restaurant and Lakeside Bar with panoramic Lakeside Views. For our Guests it is the perfect hotel for business, leisure or your big wedding day. With the addition of a spectacular New Bar, Restaurant & Banqueting suite in May 2010 taking full advantage of the amazing Lake Views you can relax and unwind in comfort. Our Four Star Hotel & Championship Golf Course have been designed with the discerning hotel guest in mind. Situated just outside the quaint village of Glasson (Goldsmiths 'village of the roses') in Midlands Ireland and nestled on the tranquil shores of Lough Ree, this family-run Country House Hotel is the ideal get-away for business or pleasure. ... more   less 
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Also Known As:
Glasson Country House Hotel And Golf Club
Glasson Hotel Athlone

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