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Wineport Lodge
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Reviews (1,182)
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Reviewed January 9, 2014

Stayed here for my 40th last May - had a lovely break - food was excellent, breakfast in bedroom at no extra charge. Bollinger bar very relaxing with good service. Our room had a balcony, even though it was raining it was relaxing to sit out and watch the lake.

  • Stayed: May 2013, traveled as a couple
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Thank Pittland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma W, General Manager at Wineport Lodge, responded to this reviewResponded January 10, 2014

Dear Pittland

Many thanks for your wonderful review.

We are delighted you enjoyed your stay and that you found the Bollinger bar very relaxing with good service.

I appreciate you taking the time to post it.

Best Regards,

Norma Wilson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

I was looking forward to our night away here having heard some great things about this hotel. The setting is fabulous and our suite was amazing. The staff were really lovely and very friendly. Unfortunately this did not make up for the slow service and poor food in the restaurant on the night we stayed. In the middle of the night (3am) we were woken up by our neighbours playing music at full volume. I complained to reception who tried but failed to contact the room occupants (they wouldn't answer the phone or knocks on the door). Eventually they turned down the volume but we were wide awake at that stage and our relaxing night away from the kids was ruined. I know this could happen in any hotel but it really took the gloss off it for us. Breakfast was very good with plenty of choice. Overall I don't think I would go back. In the hotel's favour they did discount our bill on check-out because of the problem during the night.

  • Stayed: December 2013, traveled as a couple
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4  Thank whitelight_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma W, General Manager at Wineport Lodge, responded to this reviewResponded January 10, 2014

Dear whitelight_9,

Many thanks for taking the time to post your review on trip adviser.

I am very sorry to hear that your stay was disturbed.

Should you wish to return please do not hesitate to contact me directly & I will my very best to make you experience memorable for all of the right reasons.

Kind Regards,

Norma Wilson

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Reviewed January 5, 2014

i want to be fair so ive given this an average rating as its not a basic hotel but truly i wont be back, its trying to be something its not in my opinion. from the get go i found the tone of the receptionist on the phone to be superior. on arrival all this full on greeting you and staff members constantly saying have a nice day/night/meal....and on and on all the time seems fake and not very irish or genuine. i personally found it annoying, for example during dinner several different people interrupted us to ask if everything was 'ok'..... continuously. its like its their policy to ask rather than it being a genuine attentive thing to do, they really over do it. my steak was ordered medium rare but came medium, they did offer to replace it (in a very brisk tone, they really didn't sound like they were happy to do it) but everyone had started eating and it was late plus i didnt want to cause a scene, i only took a couple of bites but they still charged us for it of course, as other reviewers have mentioned they seem ruthless in this department. they also have this very old fashioned habit of making (heavily suggesting several times) you have a before dinner drink, three times we asked the waitress to go to our table as it was late but instead she kept telling us that we would be 'better' to order drinks in this waiting bar area and then our table 'would be ready'..we were there for 50 mins having drinks we didn't really want until we finally got up off our seats to make our own way to the restaurant; at which point she rushed over saying 'let me bring you to you're table'....we didnt sit down to dinner till after ten, too late for me anyway. all that moving tables breaks up the atmosphere of the night i think. the irony is that later on as we were on our after dinner drinks the waiter held back the tray with the drinks we had ordered and firmly suggested that we could go back to the waiting bar area (again!) to drink them as he told us we would be 'more comfortable' there, clearly they were trying to manoeuvre us out of the restaurant as they wanted to close it; it was 12.30 at that stage and there was only one other table left. in fairness we ate so late (thanks to them), two and a half hours is normal in my opinion for a dinner. another thing i didnt like is that a friend had sent us complimentary bubbles but they never offered us this for the 50 minutes we were passive aggressively asked to wait in the bar area. then when we sat at our table we didnt order wine for another 35 mins or so as we were chatting etc..and at no point during that period did they bring out the bubbles, instead they waited until after we had made a wine order before they suddenly revealed that a complimentary bottle had been bought for us, lots of restaurants do this intentionally so that you order as much booze as possible, im not fan of it i have to say.

the service is artificial and they are 'trying' to be 4/5 star but they staff cant seem to do this convincingly, the waiter poured white wine into a red wine glass for example, i found the waiter i spoke to about the wine dismissive and the white wasnt cold enough.

the rooms are zzz in terms of decor, the view is lovely. overall i felt very controlled by the staff on my stay as they seem to run a very tight ship there in terms of a full on greeting when you arrive which is not what everyone wants after a potentially long trip there, they tell you when they want you to sit at dinner and then that they want you to have drinks before dinner and then when they want you to leave the restaurant, there is no flow and relaxation to this policy it just feels very forced and calculated. not sure if the agenda is up selling or staggering the bookings but its defiantly not about what the customer wants and its not very nice to be on the receiving end of it. it is expensive as other reviewers say but only for what you get in my opinion. i was happy to leave behind the big brother service of wineport. as i said, others may enjoy it here, but its just not for me.

Stayed: January 2014, traveled with family
5  Thank scenarios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma W, General Manager at Wineport Lodge, responded to this reviewResponded February 5, 2014

Dear scenarios,

Thank you for taking the time to post your review.

I appreciate your comments & we have taken your feedback on board.

Best Regards,

Norma Wilson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

We are just back from a lovely weekend at the Wineport lodge in Athlone, the hotel is gorgeous situated right by a lake, the staff were all really nice and attentive and the rooms clean with super confy beds!! Breakfast was delicious each morning, the only negative would be that the bar snack menu and the dinner menu in the restuarant are practically the same but been off season it is understandable, the food is delicious in both bar and restaurant and the wine was superb too! Will definetly recomend it and go back.

  • Stayed: January 2014, traveled as a couple
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Thank kyntire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma W, General Manager at Wineport Lodge, responded to this reviewResponded January 10, 2014

Dear kyntire,

Many thanks for taking the time to write this lovely review.

We are delighted that you found the food is delicious in both bar and restaurant and the wine was superb too.

We really appreciate your feedback.

We look forward to seeing you again!

Kind Regards,

Norma Wilson

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Reviewed January 2, 2014

We are literally just back from a night in the Wineport Lodge, as a christmas present to each other. What a treat!!! From the very moment we arrived, the staff made us feel welcome.....not in any overbearing way, but with a really natural enthusiasm.
Our first floor suite was beautiful.....named 'Alsace' ...very roomy and with a gorgeous view of the lake. All rooms are named after a wine region...
We had a lovely lunch on arrival.....and check out the new garden room with the stand alone solid fuel stove!!!! Such a cosy option.
The spa treatment we had was of very high quality. The therapist knew exactly what was required in a massage, and the outdoor hot tub was a perfect temperature.
Dinner was wonderful.....menu full of imagination and presented with flair, with real quality flavours.

we have booked again today for a treat in the dreary month of February. Simply can't wait!!!!
Congratulations and thanks to the owners and all the staff.

Room Tip: Treat yourself to one of the first floor suites.....cos you're worth it!!!
  • Stayed: January 2014, traveled as a couple
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Thank JABDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma W, General Manager at Wineport Lodge, responded to this reviewResponded January 10, 2014

Dear JABDublin,

Many thanks for taken the time to write this nice review,

I am delighted to hear that from the moment you arrived the staff made you feel welcome.

We look forward to welcoming you back in the future.

Kind Regards,

Norma Wilson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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