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“Good ish”
Review of Sheraton Athlone

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Sheraton Athlone
Ranked #3 of 9 Hotels in Athlone
Certificate of Excellence
Reviewed June 18, 2014

Stayed here for 2 nights in June with our party taking 5 rooms. It was a reasonable deal with 2 nights B&B and a dinner included in the price. Parking was free in the shopping centre car park attached to the hotel. Booking in was fine not a problem. We got the small room out of the 5 couples. Dinner was booked for 8.30 and although Reception confirmed our booking the restaurant had not gotten it but they sorted out a table fairly quickly. Food was nice 3 course with tea and coffee. We were woken at 7am by the air conditioning unit a few floors underneath us which was not pleasant as our room was vibrating with the noise, reception moved us later that morning to a better room. Staff were very pleasant throughout the 2 days we were there. Breakfast was pretty good as well.

  • Stayed: June 2014, traveled with friends
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1  Thank Phe11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this reviewResponded June 23, 2014

Dear “Phe11”

Thank you most sincerely for taking the time to provide us with a review of your experience at The Sheraton Athlone Hotel.

I am delighted to read that you found our breakfast offering to be of a high standard and that the staff were very pleasant. My sincerest apologies regarding the confusion over your restaurant booking and that there was an issue with mechanical noise during your stay. I am in the process of reviewing our guest feedback logs to ensure that these matters were noted by the associates who resolved the matters for you so that we can implement training and review our plant settings to avoid a repeat of either. Thank you for taking the time to highlight these matters and giving us the opportunity to improve our service.

Once again thank you most sincerely to you and the members of your group for choosing to stay with us and we look forward to welcoming you back to Athlone very soon when I hope we will exceed your expectations in all aspects of your stay.

Yours Sincerely,

Johnny O’Sullivan,
General Manager,
Sheraton Athlone Hotel.

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1,082 - 1,088 of 1,940 reviews

Reviewed June 17, 2014

This hotel exceeded our expectations. It was the first hotel we stayed in overseas and it could set the standard for a lot of hotels back home. It was sleek and stylish, not to mention very green. The shower was so powerful, I hated to turn it off and continue my day! The bed was very comfortable and a restful sleep really helped the little bit of jet lag that remained. The lively lobby was made all the more special by an excellent desk staff who remembered us well enough to intercept a phone message and relay it as we returned. They knew us when we walked in! And we had a nice chat to boot! What a welcome feeling. I highly recommend this hotel. It's the star of Athlone.

Room Tip: The tower was very nice.
  • Stayed: June 2014, traveled as a couple
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1  Thank travelbugs5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this reviewResponded June 23, 2014

Dear “travelbugs5”,

On behalf of myself and the team here I would like to thank you for providing such as wonderful review of your experience with us. We were very proud to read that you found our hotel to be so luxurious and “the star of Athlone”.

I look forward to sharing you very kind words with Mark, Susan and their team in the Front Office and was delighted to read that our hotel exceeded your expectations. It is our goal to exceed the expectations of each of our customers and it is most encouraging to read that this was your experience.

We look forward to welcoming you back to Athlone very soon and thank you for recommending us.

Yours Sincerely,

Johnny O’Sullivan,
General Manager,
Sheraton Athlone Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014 via mobile

I have only compliments for this luxurious hotel. If you are in doubt as to where to stay in Athlone, don't bother looking elsewhere. The rooms are spacious with every convenience. The location is perfect, complete with a dedicated parking area. The breakfast was scrumptious! I would like to particularly commend Olivia on reception and Daniel (guest relations) who could not have been any more friendly or helpful to me with my request for a strong wifi connection. I was accommodated immediately. My two night stay was too brief! I will certainly return!

Stayed: June 2014, traveled on business
1  Thank Janette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this reviewResponded June 23, 2014

Dear Janette,

Thank you most sincerely for choosing to stay at The Sheraton Athlone Hotel and for providing us with such a positive review of your experience. We were delighted to read that your stay was perfect.

It was a genuine pleasure to share your feedback with Daniel, Olivia and the team and we look forward to welcoming you back for a longer stay on your next visit!

All the best for now and thank you once again for your kind words.

Yours Sincerely,

Johnny O’Sullivan,
General Manager,
Sheraton Athlone Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

Stayed here for a girly weekend. The location is perfect. The atmosphere was lovely. Bar food was great and staff were friendly. Breakfast was nice, but nothing special. Rooms were spotless and comfortable with lovely big bathrooms. Would stay again if on special offer but at full rate felt it was quite pricey.

  • Stayed: May 2014
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1  Thank Pandsy106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this reviewResponded June 23, 2014

Dear “Pandsy106”,

Thank you for taking the time to provide us with a review of your experience with us.

I was delighted to read that you enjoyed our bar food offering and that you found our rooms to be spotless. It was a pleasure to share this and your feedback regarding the friendliness of the staff at our weekly review of guest correspondence.

I would welcome the opportunity to discuss your feedback regarding the value for money offered if you would be kind enough to contact me at generalmanager@sheratonathlonehotel.com. We try to ensure that we offer exceptional value on our packages which is reflected in the feedback we receive and I look forward to your feedback so that we can ensure that this is the case across all of our rates.

Thank you once again and we look forward to welcoming you back very soon.

Yours Sincerely,

Johnny O’Sullivan,
General Manager,
Sheraton Athlone Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014 via mobile

Stayed in the Sheraton for a family wedding earlier this year and it has to one of the best wedding venues I have ever been to.
As part of the wedding party, from the moment we arrived at everything was amazing. The venue, the food and attention to detail was fabulous. The staff are a credit to the hotel, hard working and really helpful and friendly.
Definitely recommend this hotel for a wedding or any function if you really want to be looked after and have a luxury experience.

Stayed: February 2014
Thank C1992E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this reviewResponded June 23, 2014

Dear “C1992E”,

Thank you for positive feedback, particularly in relation to our hard working and friendly staff which we feel is one of the most important aspects to any quality hospitality offering.

It is wonderful to read that you enjoyed a family wedding with us and that the service and food was of a very high standard. We have a very dedicated wedding banquets team in the hotel who are extremely conscious of the requirement to provide a quality event every time for such a unique occasion in the Bride and Groom’s lives.

Once again sincere thanks for taking the time to review our hotel and we are delighted to hear that you would recommend us.

Yours Sincerely,

Johnny O’Sullivan,
General Manager,
Sheraton Athlone Hotel

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Reviewed June 12, 2014

We spent two nights at the Sheraton Athlone in May of 2013. Despite some problems with our room type I gave the hotel a Five Star Review based on every other aspect of our stay.
This year we returned and the hotel exceeded our expectations which were pretty high.
The hotel manager, Johnny O'Sullivan, personally apologized for the error we experienced last year and we found that we had been upgraded to a better room than we had booked. First class service from everyone that we interacted with at the hotel. The breakfast was good and in a very nice room. We had dinner in the bar and the service and food were both excellent. The hotel is an easy drive from the Dublin Airport for those who arrive after an overnight flight and the city is very nice for stretching your legs before an afternoon nap.
I will make it a point to stay here every year I visit Ireland.

Room Tip: I definitely recommend the Tower Rooms. They are a bit farther from the lobby but are very comfortab...
  • Stayed: May 2014, traveled as a couple
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1  Thank paulkris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this reviewResponded June 18, 2014

Dear “Paulkris”,

Thank you most sincerely for your very kind review and for choosing to stay with us once again. I am delighted to read that you will be returning to stay when next you visit Ireland and we look forward to welcoming you back.

It was a great pleasure to share your feedback with the team at our weekly review of guest correspondences and we are very proud that you found the service we offer to be first class.

All the best for now and we look forward to seeing you soon.

Yours Sincerely,

Johnny O’Sullivan,
General Manager,
Sheraton Athlone Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2014

Amazing service. I recommend the rooms in the tower! A lot more spacious elegant and luxurious !!! Couldn't fault anything about the staff or the hotel itself ! Only regret is staying one night and not two! Rooms are definitely at a bargain price for what you get.

  • Stayed: June 2014
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Thank Danielle22T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this reviewResponded June 18, 2014

Dear “Danielle22T”,

Thank you for taking the time to provide such a positive review of your experience with us and for choosing to stay at The Sheraton Athlone Hotel.

We are delighted that you found the standards to be so high at our hotel and it was a great pleasure to pass on your comments to the team.

We look forward to welcoming you back for hopefully a couple of extra nights on your next stay and wish you all the best for now!

Yours Sincerely,

Johnny O’Sullivan,
General Manager,
Sheraton Athlone Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Athlone

Address: Gleeson Street, Athlone, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Westmeath > Athlone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Athlone
#2 Family Hotel in Athlone
#2 Business Hotel in Athlone
#2 Spa Hotel in Athlone
#3 Luxury Hotel in Athlone
Price Range: $90 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Athlone 4*
Number of rooms: 167
Official Description (provided by the hotel):
A local landmark in Athlone thanks to its 12 story glazed tower, Sheraton Athlone Hotel is a unique hotel in Ireland. Offering all of the comfort you can expect from a four star hotel, including 167 luxurious bedrooms and suites, with many affording spectacular views over the River Shannon and Ireland's lakelands, as well as outstanding spa facilities. Health & Leisure facilities include a remarkable aquatics area with 18m pool, 3 feature pools and state of the art fitness equipment. Sheraton Athlone Hotel is located beside the Athlone Town Centre shopping centre giving it prime location, and only 70 minutes from Dublin, which makes it perfect for business or leisure. ... more   less 
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Also Known As:
Sheraton Athlone Hotel Athlone
Athlone Sheraton

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