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“A great experience”
Review of Sheraton Athlone

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Sheraton Athlone
Ranked #3 of 9 Hotels in Athlone
Certificate of Excellence
Dublin
Level Contributor
128 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“A great experience”
Reviewed February 11, 2012

I stayed here when attending a wedding on New Years Eve. The experience was wonderful from start to fininsh. Staff at all levels are professional, helpful and anxious to please. All meals were of a very high quality and servings were plentiful. Breakfast is particularly good and the service times are quite relaxed, for those who do not rise too early. We had a beautiful room in the tower, overlooking the town and the river. This is a very well managed hotel.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashlawnguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,822 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (343)
Date | Rating
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English first
ireland
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 9, 2012

We stayed in this hotel last weekend, 2 adults and 3 kids. We had dinner in the hotel restaurant which was just ok - they brought the kids starters and main courses at the same time which was a bit annoying. Breakfast buffet was quite good, but cooked breakfast was a little cold and was self service. The bar downstairs was good, busy on a Sat. night with live music. The pool area was great but no lifeguard on duty. Steam room and sauna were fab. It is connected to the shopping centre and you can just take a lift to it which is quite good. Overall nice swish hotel in Athlone town centre and much nicer than we had anticipated.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bluetwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, February 11, 2012
Dear “Bluetwo”,
Thank you for choosing to stay at The Sheraton Athlone Hotel and for taking the time to review our hotel.
I have reviewed your feedback with Ross and Mark, our leisure club and restaurant managers. Thank you for pointing out these areas for improvement. I would like to reassure you that all of our leisure centre staff are qualified and life safety is a very high priority for us.
It is great to read that you enjoyed the live entertainment in our main bar. With live entertainment every weekend, Abdallah and his team have created a great atmosphere.
Once again thank you for your feedback and we look forward to welcoming you back to Athlone soon.
Yours Sincerely,
Johnny O’Sullivan,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 7, 2012

The location of the hotel is excellent - less than 5 mins walk from the train station and the coffee shop in the hotel opens into a shopping centre so one can access the shops if it is raining without getting wet. The restaurant menu is refreshingly adventurous and features nonstandard ingredients such as wood pigeon. The best feature of the hotel is the staff who offer a friendly personal service second to none. Every staff member we encountered was extremely helpful and we encountered many including the manager, Marena from Mayo and a friendly waitress from Mauritius whose name I regret that I cannot recall. The staff when asked enthusiastically recommended various restaurants for eating out of the hotel and booked a Saturday meal out for us. There were lots of nice touches free newspapers with breakfast, coffee and scones provided when we considered our options for dining out. Hats off to the manager this is something one rarely encounters a friendly, well run hotel.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank maurakingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, February 11, 2012
Dear “Maurakingston”,
Thank you most sincerely for your wonderful review of our hotel. It was a great pleasure to share your feedback with the team throughout the hotel. Our associates pride themselves on providing a genuine and friendly service and it is wonderful for them to have this recognized on Tripadvisor. The waitress from Mauritius you mention is Vee, who has been with us since the hotel opened and was recently awarded employee of the month recognizing her superb work.
Thank you for choosing to stay at The Sheraton Athlone Hotel and we look forward to welcoming you back soon.
Yours Sincerely,
Johnny O’Sullivan,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meath
Level Contributor
303 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed February 5, 2012

Just got back from Athlone, This Hotels has no faults. The location is so central, The staff are so helpful and friendly, We got a tour of the spa and fitness area from a very friendly member of staff. The swimming pool and Hydrotherapy area was really good, The bedroom was fabulous and spacious. The bed was really comfortable. The music in the bar was very good. There was plenty of choice on the breakfast buffet. Parking is free. The hotel is well sign posted from the exit on the motorway. I can’t wait to go back.

  • Stayed February 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank janiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, February 11, 2012
Dear “Janiel”,
Thank you for choosing to stay at The Sheraton Athlone Hotel and for providing such a comprehensive review.
In particular you mention the friendliness of our associates. It is the most important part of any hotel’s offering and we are very proud of this particular aspect of our service.
It is great to read that you hope to stay with us again and we look forward to welcoming you back to Athlone soon.
Yours Sincerely,
Johnny O’Sullivan,
General Manager,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 5, 2012

Clean hotel with great location but nothing special about it.
Very overpriced because of its name
leisure centre small

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank scon89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, February 11, 2012
Dear “Scon89”,
Thank you for taking the time to review The Sheraton Athlone Hotel. I would like to apologise most sincerely that you did not enjoy some aspects of your stay.
It is always a concern to us when there is an impression that we are not offering value for money. We are very focused on providing exceptional value in all of our packages. I would welcome the opportunity to discuss where you felt we might have let ourselves down if you would be kind enough to contact me by phone here at the hotel or by email at generalmanager@sheratonathlonehotel.com.
Thank you for your feedback in relation to the cleanliness of the hotel. It was a pleasure to share this with Grainne O’Brien and her accommodation team.
Yours Sincerely,
Johnny O’Sullivan,
General Manager,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wexford, Ireland
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 31, 2012

My friend recently booked weekend accomodation for us at the Sheraton, Athlone, and was very impressed with the service she received. I have stayed here previously and attention to detail is very obvious. Our Friday evening dining experience was fabulous and Marina in the restaurant was most friendly and helpful, as were all the staff with whom we came in contact. The twin room we shared was spacious and very well equipped. We met up with friends from far and near and had a most welcome stress-free couple of days. Top marks for food, service and value for money.

  • Stayed January 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Roznco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, February 11, 2012
Dear “Roznco”,
Thank you for choosing to stay at The Sheraton Athlone Hotel.
It is wonderful to read that you found your time with us to be stress free and relaxing, important hall marks of any break away. Thank you also for your kind words about Mareena and the team here in the hotel.
We look forward to welcoming you back to Athlone soon.
Yours Sincerely,
Johnny O’Sullivan,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Galway, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 30, 2012

My Sisters and Friends stayed in your hotel for a weekend away. We met a wonderful gentleman called Dan on Reception. We checked in at 1.00pm on friday & found him to be very helpful and pleasant. There were four of us and we all had different questions about where to eat there,places of interest & a special room request which he sortedc for us. We were all very impressed. He is a credit to your team and in fact all your staff were extremely courteous.

Room Tip: no smoking rooms nicer
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, February 11, 2012
Dear “Sharon M”,
Thank you very much for your review of the hotel, or more particularly of our assistant front office manager, Dan Regan! Since joining us in 2011 Dan has proven to become an invaluable part of the team and his particularly unique brand of hospitality has been a source of regular compliments.
We look forward to welcoming you back to Athlone soon.
Yours Sincerely,
Johnny O’Sullivan
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Athlone

Property: Sheraton Athlone
Address: Gleeson Street, Athlone, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Westmeath > Athlone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Athlone
#2 Family Hotel in Athlone
#2 Business Hotel in Athlone
#2 Spa Hotel in Athlone
#3 Luxury Hotel in Athlone
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Athlone 4*
Number of rooms: 167
Official Description (provided by the hotel):
A local landmark in Athlone thanks to its 12 story glazed tower, Sheraton Athlone Hotel is a unique hotel in Ireland. Offering all of the comfort you can expect from a four star hotel, including 167 luxurious bedrooms and suites, with many affording spectacular views over the River Shannon and Ireland's lakelands, as well as outstanding spa facilities. Health & Leisure facilities include a remarkable aquatics area with 18m pool, 3 feature pools and state of the art fitness equipment. Sheraton Athlone Hotel is located beside the Athlone Town Centre shopping centre giving it prime location, and only 70 minutes from Dublin, which makes it perfect for business or leisure. ... more   less 
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Also Known As:
Sheraton Athlone Hotel Athlone
Athlone Sheraton

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