I recently stayed three nights at the Lough Rea Hotel and Spa. I got a good night's rest each night and the bed felt like home. The rooms and bathrooms are due for an upgrade and freshening up. The chips in the bathtub made it look dirty. The wireless internet connection was very weak and should be boosted for those staying in the far corners of the hotel.
The breakfast was average could use an enhancement. Fresh ingredients and made-to-order breakfasts should be introduced rather than the forgettable buffet. There was the slightest feeling that the hotel's peak was during the boom times a few years ago and it has since fallen on harder times. It just needs some minor freshening up and a much more energetic, friendly staff. Customer service should be enhanced. I didn't get the feeling that the staff loved to work there or that they even liked tourists. For instance when the phone at the front desk was occupied, I went next door to the deserted bar and asked to use the phone. Instead of trying to help me, the bartender simply told me to use the front desk and walked away. If one doesn't like people, he shouldn't work in the hospitality industry.
There were no "wow" moments, but neither were there any "terrible" moments. It was an average experience. With some hard work by the staff, this could be a terrific hotel.
- Official Description (provided by the hotel):
- Lough Rea Hotel and Spa is located in the historical town of Loughrea in Co.Galway. This modern and stylish Hotel is within walking distance from all the shops, amenities and attractions of Loughrea.The Hotel boasts 91 bedrooms with panoramic views of the town's beautiful lake, the Sliabh Aughty Mountains and the Burren. The Lough Rea Hotel and Spa Wedding team are specialists in ensuring that the Bride and Groom have a wonderful day to remember. The hotel can cater for up to 300 wedding guests in the De Dannan suite: a state of the art grand ballroom. There is a range of air-conditioned meeting rooms that provide clients with the very best conference facilities available, conferences for up to 500 delegates can be accommodated. This hotel offers fine dining in their Abbey Restuarant, Relaxation breaks in the tranquility of Shore Island Spa. Enjoy light bites and delicious cocktails in the Rooftop Garden and Sky Lounge where it boasts sensational views of Lough Rea and the mountains beyond. ... more less
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- Also Known As:
- Lough Rea Hotel Loughrea
- Hotel Lough Rea